What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
202 Ratings
12 Ratings

8x8 X Series (Formerly Virtual Office)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
202 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Nextiva

I have not had the experience with other CCTV solutions to be able to adequately answer this question.
Ann Marie Greco profile photo

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.9
Nextiva
9.1
Hosted PBX
8x8 X Series (Formerly Virtual Office)
8.0
Nextiva
10.0
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Nextiva
9.5
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Nextiva
7.0
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Nextiva
9.0
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Nextiva
10.0

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Nextiva
9.4
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Nextiva
9.5
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Nextiva
9.5
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Nextiva
10.0
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Nextiva
10.0
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Nextiva
8.0

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Nextiva
9.5
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Nextiva
9.0
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Nextiva
10.0

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
Nextiva
8.5
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Nextiva
9.0
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Nextiva
8.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Nextiva

  • Makes calls
  • App works
  • Caller ID
Hunter Clayton profile photo

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor profile photo

Nextiva

  • Being a top VOIP provider with plenty of capabilities, it is difficult to show missing functionalities or fault. This, like a better call log with the customizable report, is desirable but is based on personal taste more than a lack of performance.
  • More packages including the conference bridge.
  • GUI could be customizable with corporate branding.
Jose Luis Reyes Graterol profile photo

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Nextiva

Nextiva 8.0
Based on 2 answers
I no longer make this decision
No photo available

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Nextiva

Nextiva 8.0
Based on 2 answers
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco profile photo

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco profile photo

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Nextiva

No score
No answers yet
No answers on this topic

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales profile photo

Nextiva

Nextiva 10.0
Based on 2 answers
Support has been good so far. You can find information on the web fairly easily, but it could be better.
Hunter Clayton profile photo

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

Nextiva

No answers on this topic

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco profile photo

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

Nextiva

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW profile photo

Nextiva

For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen profile photo

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Nextiva

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard profile photo

Nextiva

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol profile photo

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.8
Nextiva
8.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Nextiva
8.0

Usability

8x8 X Series (Formerly Virtual Office)
8.5
Nextiva
8.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Nextiva
9.0

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Nextiva

Support

8x8 X Series (Formerly Virtual Office)
6.7
Nextiva
10.0

Online Training

8x8 X Series (Formerly Virtual Office)
Nextiva
9.0

Implementation

8x8 X Series (Formerly Virtual Office)
8.2
Nextiva

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Nextiva

Add comparison