8x8 X Series vs. Nextiva Business Phone Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 X Series
Score 8.7 out of 10
N/A
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.
$24
per month
Nextiva Business Phone Service
Score 8.9 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$18.95
per month
Pricing
8x8 X SeriesNextiva Business Phone Service
Editions & Modules
X2
$24
Per User/Per Month
X4
$44
Per User/Per Month
Essential
$23.95
Per User Per Month
Professional
$27.95
Per User Per Month
Enterprise
$37.95
Per User Per Month
Ultimate
$67.95
Per User Per Month
Offerings
Pricing Offerings
8x8 X SeriesNextiva Business Phone Service
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 X SeriesNextiva Business Phone Service
Considered Both Products
8x8 X Series
Chose 8x8 X Series
Very well, overall, on par if not better product than all.
Chose 8x8 X Series
8x8 beats out all the other players in quality, reliability, and ease of configuration. They are not the lowest cost, but they are comparable for the basic features. Once you jump into enterprise features, you pay for what you get- and you get quality and ease of configuration, …
Chose 8x8 X Series
It's right up there with Nextiva. The on-boarding process is best with Nextiva. The Call Path design is easiest with LogMeIn

The overall is between Nextiva and 8x8, with 8x8's biggest issue being e911 routing issues, and all the services that require extra fees or licenses that …
Chose 8x8 X Series
We had Fusion Connect which was sparse at best and hard to program. We needed to step it up and get a system that had more features and was easy for us to program ourselves. 8x8 X Series does all of that for us out of the box. We looked at Ring Central and it seemed like they …
Chose 8x8 X Series
As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously …
Nextiva Business Phone Service
Chose Nextiva Business Phone Service
Nextiva understood our primary factor in decision making was financials and they delivered on our request to find the balance between providing our business the features we need while maintaining a TCO that would not break the bank. They stayed connected and on top of the …
Chose Nextiva Business Phone Service
The main reasons why I switched to Nextiva from these other providers are some of the features including: better call flow/management options, better customer service/support, and more premium design/layout. It was also similarly priced. I did have to trade a few things for …
Chose Nextiva Business Phone Service
We used 8x8 in the past and were not happy with the service at the end. They were scaling up and could not accommodate our small company needs. We evaluated Google but it did not match what we needed. Nextiva provided the customer service we needed when we were testing out all …
Top Pros
Top Cons
Features
8x8 X SeriesNextiva Business Phone Service
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 X Series
8.7
327 Ratings
6% above category average
Nextiva Business Phone Service
9.3
111 Ratings
13% above category average
Hosted PBX8.3186 Ratings9.851 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings9.660 Ratings
User templates8.3206 Ratings9.068 Ratings
Call reports8.3260 Ratings8.995 Ratings
Directory of employee names8.7292 Ratings9.292 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 X Series
8.6
373 Ratings
3% above category average
Nextiva Business Phone Service
9.0
126 Ratings
7% above category average
Answering rules8.9334 Ratings9.2116 Ratings
Call recording9.0287 Ratings8.9100 Ratings
Call park8.6267 Ratings9.288 Ratings
Call screening7.7254 Ratings8.990 Ratings
Message alerts8.7322 Ratings8.9113 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 X Series
8.8
270 Ratings
7% above category average
Nextiva Business Phone Service
8.8
89 Ratings
7% above category average
Video conferencing8.6170 Ratings8.741 Ratings
Audio conferencing8.5235 Ratings9.376 Ratings
Video screen sharing9.0117 Ratings8.533 Ratings
Instant messaging9.0170 Ratings8.857 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 X Series
9.3
324 Ratings
11% above category average
Nextiva Business Phone Service
8.5
111 Ratings
2% above category average
Mobile app for iOS9.1262 Ratings8.595 Ratings
Mobile app for Android9.4212 Ratings8.479 Ratings
Best Alternatives
8x8 X SeriesNextiva Business Phone Service
Small Businesses
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Zoom Phone
Zoom Phone
Score 9.2 out of 10
Zoom Phone
Zoom Phone
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 X SeriesNextiva Business Phone Service
Likelihood to Recommend
8.8
(392 ratings)
9.1
(134 ratings)
Likelihood to Renew
9.9
(23 ratings)
9.7
(4 ratings)
Usability
9.4
(53 ratings)
10.0
(2 ratings)
Availability
9.3
(8 ratings)
10.0
(1 ratings)
Performance
9.0
(8 ratings)
10.0
(1 ratings)
Support Rating
7.7
(139 ratings)
9.0
(5 ratings)
In-Person Training
9.3
(3 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
10.0
(1 ratings)
Implementation Rating
9.2
(13 ratings)
10.0
(2 ratings)
Configurability
8.4
(8 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.4
(8 ratings)
-
(0 ratings)
Ease of integration
9.3
(5 ratings)
-
(0 ratings)
Product Scalability
8.5
(8 ratings)
10.0
(1 ratings)
Professional Services
8.8
(7 ratings)
-
(0 ratings)
Vendor post-sale
6.5
(6 ratings)
9.1
(1 ratings)
Vendor pre-sale
6.5
(6 ratings)
9.1
(1 ratings)
User Testimonials
8x8 X SeriesNextiva Business Phone Service
Likelihood to Recommend
8x8, Inc.
I had tried another VOip service which only lasted 5 days in our clinic since due to poor representative training they were simply not able to troubleshoot. 8x8 definitely solved this problem and can address our problems easily. However, I do feel that 8x8 is most likely geared toward larger business but there could also be a niche with working with small businesses such as ours. Small independent businesses tend to struggle with service based companies since we usually do not have an IT staff and because we do not represent corporations. Nonetheless, small businesses are loyal and can definitely promote your services within small business owners who otherwise may not have heard about 8x8
Read full review
Nextiva
Nextiva is being used for overall phone system tracking recording and managing reports to get clarity on incoming calls to classify if a lead or just question where call comes from important. ability to have paging system is great in a school when need to let everyone know if there is a fire drill or for any other reason
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
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Nextiva
  • Up time, since we have started using this in 2022 we have not had one outage.
  • Call flow - super easy to manage, edit, change. Nice to call from anywhere like it's my office
  • The app, both PC and mobile, are fantastic! The staff are even better, very friendly and helpful!
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Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
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Nextiva
  • If you have multiple offices that all need to be billed separately, it would be nice to have a portal where you can see all the bills with one login.
  • It would be nice if the nextiva fax portal you could drag an attachment from an email to fax without saving it to your computer first.
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Nextiva
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva
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Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
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Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
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Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Nextiva
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
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Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
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Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Nextiva
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
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Alternatives Considered
8x8, Inc.
When our company decided to transition 8x8 was the first choice we decided to go with. We also sat in for demos of ring central but ultimately decided to go with 8x8 due to the positive experience with the onboarding staff
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Nextiva
They have a better verification process for the use of SMS. The initial phone company required a picture of my driver's license and a portrait of my face in order to verify my identity. However, Nextiva was able to perform the same verification process using my business's EIN. This made the process much easier
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Nextiva
No answers on this topic
Scalability
8x8, Inc.
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
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Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
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Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Nextiva
No answers on this topic
Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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Nextiva
  • Reduced Cost: Licensing and model was much more simple than former vendor.
  • Reliable: Very few help desk calls or issues with the phone system. It just works.
  • User friendly back-end for admin users- very easy to manage. Easy to set up call groups, auto attendants and users or devices.
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ScreenShots