What users are saying about

8x8 X Series vs Nextiva Business Phone Service

8x8 X Series
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Top Rated
440 Ratings
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Nextiva Business Phone Service
26 Ratings

8x8 X Series

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Top Rated
440 Ratings
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Score 8.3 out of 100

Based on 440 reviews and ratings

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Nextiva Business Phone Service

26 Ratings
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Score 8 out of 100

Based on 26 reviews and ratings

Feature Set Ratings

  • 8x8 X Series ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps
  • Nextiva Business Phone Service ranks higher in 1 feature set: Call Management
  • 8x8 X Series and Nextiva Business Phone Service are tied in 1 feature set: Cloud PBX

Cloud PBX

8.7

8x8 X Series

87%
8.7

Nextiva Business Phone Service

87%
Nextiva Business Phone Service ranks higher in 3/5 features
Nextiva Business Phone Service ranks higher in 3/5 features

Hosted PBX

8.6
86%
125 Ratings
8.8
88%
5 Ratings

Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings
9.0
90%
5 Ratings

User templates

8.3
83%
131 Ratings
8.1
81%
5 Ratings

Call reports

8.1
81%
171 Ratings
8.6
86%
5 Ratings

Directory of employee names

8.4
84%
187 Ratings
9.0
90%
6 Ratings

Call Management

8.4

8x8 X Series

84%
8.9

Nextiva Business Phone Service

89%
Nextiva Business Phone Service ranks higher in 4/5 features
Nextiva Business Phone Service ranks higher in 4/5 features

Answering rules

8.3
83%
226 Ratings
9.0
90%
7 Ratings

Call recording

9.2
92%
187 Ratings
9.5
95%
6 Ratings

Call park

7.9
79%
178 Ratings
9.0
90%
5 Ratings

Call screening

8.0
80%
167 Ratings
9.0
90%
6 Ratings

Message alerts

8.7
87%
218 Ratings
8.1
81%
7 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%
7.7

Nextiva Business Phone Service

77%
8x8 X Series ranks higher in 4/4 features
8x8 X Series ranks higher in 4/4 features

Video conferencing

7.6
76%
113 Ratings
7.0
70%
3 Ratings

Audio conferencing

8.2
82%
159 Ratings
8.0
80%
6 Ratings

Video screen sharing

8.7
87%
68 Ratings
7.1
71%
3 Ratings

Instant messaging

8.8
88%
90 Ratings
8.8
88%
3 Ratings

Mobile apps

8.5

8x8 X Series

85%
5.5

Nextiva Business Phone Service

55%
8x8 X Series ranks higher in 2/2 features
8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
178 Ratings
6.9
69%
6 Ratings

Mobile app for Android

8.5
85%
137 Ratings
4.0
40%
4 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 2 areas: Likelihood to Renew, Usability
  • Nextiva Business Phone Service is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.3

8x8 X Series

83%
266 Ratings
9.0

Nextiva Business Phone Service

90%
8 Ratings

Likelihood to Renew

9.5

8x8 X Series

95%
14 Ratings
6.0

Nextiva Business Phone Service

60%
1 Rating

Usability

9.3

8x8 X Series

93%
39 Ratings
8.0

Nextiva Business Phone Service

80%
1 Rating

Availability

9.2

8x8 X Series

92%
8 Ratings

Nextiva Business Phone Service

N/A
0 Ratings

Performance

9.3

8x8 X Series

93%
8 Ratings

Nextiva Business Phone Service

N/A
0 Ratings

Support Rating

7.3

8x8 X Series

73%
173 Ratings
8.7

Nextiva Business Phone Service

87%
6 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

Nextiva Business Phone Service

N/A
0 Ratings

Implementation Rating

8.6

8x8 X Series

86%
12 Ratings

Nextiva Business Phone Service

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

Nextiva Business Phone Service

N/A
0 Ratings

Product Scalability

8.7

8x8 X Series

87%
6 Ratings

Nextiva Business Phone Service

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

Nextiva Business Phone Service

N/A
0 Ratings

Likelihood to Recommend

8x8 X Series

The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

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Anonymous | TrustRadius Reviewer
Verified User
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Nextiva Business Phone Service

It is well suited for anyone who wants an easy to use very reliable VOIP service. If you have call center agents, it works very well for that situation as well. If you have people in multiple offices or work from home/remote it is a great solution. If you want everyone to be able to receive and make business calls from business numbers anywhere, this is your solution.If you are looking for a service that will integrate with many other third-party products you may use already, you may want to look at another VOIP vendor that has deeper integrations with third-party applications. If you are looking for the lowest price VOIP system, although Nextiva is not the most expensive, it is still in the middle of the pack when it comes to pricing. If you are looking for just cheap simple VOIP you may be able to find some vendors that are a little bit more affordable.

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Scott Scanlon | TrustRadius Reviewer
Scott Scanlon
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Pros

8x8 X Series

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.

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Anonymous | TrustRadius Reviewer
Verified User
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Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.

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Jose Luis Reyes Graterol | TrustRadius Reviewer
Jose Luis Reyes Graterol
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Cons

8x8 X Series

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

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Anonymous | TrustRadius Reviewer
Verified User
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Nextiva Business Phone Service

  • While phones are feature rich, they can still be confusing for some of our users.
  • Mobile app can be glitchy at times.
  • Would love to see more touch screen options.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

8x8 X Series

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details
—

Nextiva Business Phone Service

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$18.95 per month

Nextiva Business Phone Service Editions & Modules

Edition
Essential$23.951
Professional$27.951
Enterprise$37.951
Ultimate$67.951
  1. Per User Per Month
Additional Pricing Details
—

Likelihood to Renew

8x8 X Series

8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

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Steve Morin | TrustRadius Reviewer
Steve Morin
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Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Usability

8x8 X Series

8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

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Anonymous | TrustRadius Reviewer
Verified User
View all 39 answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.

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Hunter Clayton | TrustRadius Reviewer
Hunter Clayton
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Reliability and Availability

8x8 X Series

8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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Daniel Herrera | TrustRadius Reviewer
Daniel Herrera
View all 8 answers on this topic

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Performance

8x8 X Series

8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

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Steve Morin | TrustRadius Reviewer
Steve Morin
View all 8 answers on this topic

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series

8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

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Anonymous | TrustRadius Reviewer
Verified User
View all 173 answers on this topic

Nextiva Business Phone Service

Nextiva Business Phone Service 8.7
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.

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Josh Musson | TrustRadius Reviewer
Josh Musson
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In-Person Training

8x8 X Series

8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

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Steve Morin | TrustRadius Reviewer
Steve Morin
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Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Implementation Rating

8x8 X Series

8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size

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Steve Morin | TrustRadius Reviewer
Steve Morin
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Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.

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Daniel Bonilla | TrustRadius Reviewer
Daniel Bonilla
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Nextiva Business Phone Service

The features that Nextiva has managed to pack into their very competitive pricing is outstanding. The call flow visualization is spot on and very easy to use. The call recording is simple to set up and even easier to use. My only complaint is the Android app that seems to be hit or miss with certain users

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JAMIE RISSKY | TrustRadius Reviewer
JAMIE RISSKY
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Contract Terms and Pricing Model

8x8 X Series

8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

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Jondre Chandler | TrustRadius Reviewer
Jondre Chandler
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Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Scalability

8x8 X Series

8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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Daniel Herrera | TrustRadius Reviewer
Daniel Herrera
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Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Professional Services

8x8 X Series

8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

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Steve Morin | TrustRadius Reviewer
Steve Morin
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Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series

  • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
  • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
  • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

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Anonymous | TrustRadius Reviewer
Verified User
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Nextiva Business Phone Service

  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.

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Heather Neisen | TrustRadius Reviewer
Heather Neisen
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