What users are saying about
8x8 X Series (Formerly Virtual Office)
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
317 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 317 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 15 reviews and ratings
Likelihood to Recommend
8x8 X Series (Formerly Virtual Office)
It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Agency Owner
Raspopovich Agency, LLCInsurance, 1-10 employees
Nextiva Business Phone Service
Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesFeature Rating Comparison
Cloud PBX
8x8 X Series (Formerly Virtual Office)
7.1
Nextiva Business Phone Service
8.5
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Nextiva Business Phone Service
8.0
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Nextiva Business Phone Service
8.9
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Nextiva Business Phone Service
8.3
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Nextiva Business Phone Service
9.4
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Nextiva Business Phone Service
8.0
Call Management
8x8 X Series (Formerly Virtual Office)
7.4
Nextiva Business Phone Service
8.5
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Nextiva Business Phone Service
8.5
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Nextiva Business Phone Service
9.2
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Nextiva Business Phone Service
8.1
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Nextiva Business Phone Service
8.7
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Nextiva Business Phone Service
7.9
VoIP system collaboration
8x8 X Series (Formerly Virtual Office)
7.4
Nextiva Business Phone Service
7.6
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Nextiva Business Phone Service
7.5
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Nextiva Business Phone Service
8.3
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.1
Nextiva Business Phone Service
8.0
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.7
Nextiva Business Phone Service
6.5
Mobile apps
8x8 X Series (Formerly Virtual Office)
6.5
Nextiva Business Phone Service
7.7
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Nextiva Business Phone Service
7.9
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Nextiva Business Phone Service
7.4
Pros
8x8 X Series (Formerly Virtual Office)
- The control panel is great and gives us full flexibility over how our system is configured.
- The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
- The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
IT Director
GTMatrixLogistics and Supply Chain, 1-10 employees
Nextiva Business Phone Service
- Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
- Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
- User-friendly application with availability indicator, call settings, and personal preferences.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Cons
8x8 X Series (Formerly Virtual Office)
- The mobile app is good but can be too much at times, almost taking over the phone.
- It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
- The setup for the auto attendant is very intuitive, granted it works well once set up.
- It would be nice if a call placed on hold could be picked up by another extension
Project Manager
Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees
Nextiva Business Phone Service
- I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
- Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Director of Account Services
Enliven, LLCFood & Beverages, 1-10 employees
Likelihood to Renew
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
IT Manager
MedTrainerInternet, 51-200 employees
Nextiva Business Phone Service
Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision

Verified User
Administrative Assistant in Information Technology
Computer Hardware Company, 11-50 employeesUsability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Technical Specialist
Peak Dental ServicesHospital & Health Care, 201-500 employees
Nextiva Business Phone Service
Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Sales & Marketing Representative
DigiPro MediaComputer Software, 11-50 employees
Reliability and Availability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Performance
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
IT Manager
MedTrainerInternet, 51-200 employees
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Information Technology Administrator
Champion Manufacturing Inc.Medical Device, 51-200 employees
Nextiva Business Phone Service
Nextiva Business Phone Service 8.9
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.


ISR
SetscheduleReal Estate, 51-200 employees
Implementation Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
IT Manager
MedTrainerInternet, 51-200 employees
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 X Series (Formerly Virtual Office)
We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
IT Admin
Walter E. Smithe FurnitureRetail, 201-500 employees
Nextiva Business Phone Service
We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesScalability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
Nextiva Business Phone Service
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series (Formerly Virtual Office)
- For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Sales Representative
POS supplySolutionsRestaurants, 11-50 employees
Nextiva Business Phone Service
- The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
- Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
- Call logs add for better supervision when personnel is not in the same location.
Vice President,Latin America
LiveUBroadcast Media, 201-500 employees
Pricing Details
8x8 X Series (Formerly Virtual Office)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Nextiva Business Phone Service
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No