8x8 X Series (Formerly Virtual Office) vs Nextiva Business Phone Service

• The control panel is great and gives us full flexibility over how our system is configured.
• The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
• The smartphone app is great and is just like having your fully-functional desk phone in your pocket.

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• Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
• Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
• User-friendly application with availability indicator, call settings, and personal preferences.

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• The mobile app is good but can be too much at times, almost taking over the phone.
• It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
• The setup for the auto attendant is very intuitive, granted it works well once set up.
• It would be nice if a call placed on hold could be picked up by another extension

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• I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
• Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.

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• For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.

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• The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
• Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
• Call logs add for better supervision when personnel is not in the same location.

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