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306 Ratings

8x8 X Series (Formerly Virtual Office)

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306 Ratings
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Score 7.3 out of 100
15 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva is a solid performer with reliable service, good features, and a flexible and scalable framework. It is ideal for small to mid-size businesses and may even work for larger enterprises, depending on your needs. It performs well for mobile, desk and conference and offers a lot of options for growing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.0
Nextiva Business Phone Service
8.6
Hosted PBX
8x8 X Series (Formerly Virtual Office)
5.9
Nextiva Business Phone Service
8.1
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.6
Nextiva Business Phone Service
8.9
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Nextiva Business Phone Service
8.2
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
Nextiva Business Phone Service
9.4
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.6
Nextiva Business Phone Service
8.1

Call Management

8x8 X Series (Formerly Virtual Office)
7.5
Nextiva Business Phone Service
8.5
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Nextiva Business Phone Service
8.6
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Nextiva Business Phone Service
9.2
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Nextiva Business Phone Service
8.2
Call screening
8x8 X Series (Formerly Virtual Office)
7.2
Nextiva Business Phone Service
8.7
Message alerts
8x8 X Series (Formerly Virtual Office)
7.9
Nextiva Business Phone Service
7.9

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.2
Nextiva Business Phone Service
7.7
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
Nextiva Business Phone Service
7.6
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Nextiva Business Phone Service
8.4
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Nextiva Business Phone Service
8.0
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.5
Nextiva Business Phone Service
6.5

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.1
Nextiva Business Phone Service
7.7
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
Nextiva Business Phone Service
8.0
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.1
Nextiva Business Phone Service
7.4

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Nextiva Business Phone Service

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Updates should be more seamless. I've had to downgrade a few times due to incompatibility with sound drivers, etc.
  • I am all for "Fresh, New Interfaces", etc. but one should always have the option to keep the interface one is used to. You should be able to keep the "Classic Interface" without losing functionality or new features - some of us a re "Creatures of Habit"....
  • I feel that in the last few years there has been an effort to make this more of a "Social Media" interface instead of a CRM with telephone dialer capability. For example, to make a call, one has to scroll all the way down to touch the dialer icon (which is only visible if you open the interface fully - dialer should be available "Front and Center" IMMEDIATELY at the TOP of the interface so you can DIAL the phone.....
Bill R | TrustRadius Reviewer

Nextiva Business Phone Service

  • I would love to see more analytics about how I am using the tool delivered to my inbox weekly. Currently, I have to log in to see stats and dig through links to find what I am looking for. Not a dire necessity, but would like to see that.
  • Sometimes where to upload audio files (like for the call attendant) are confusing - I had to contact customer support each time I wanted to do this and it's still something I'd have to call them about again.
Heather Neisen | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 6.0
Based on 1 answer
I no longer make this decision
Anonymous | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 20 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Matt LaMunyan | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.0
Based on 1 answer
It is good for phone calls but it needs to include Bluetooth headsets.
Hunter Clayton | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 111 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Christopher Alcumbrack | TrustRadius Reviewer

Nextiva Business Phone Service

Nextiva Business Phone Service 8.9
Based on 6 answers
I think Nextiva is a great tool for what we use it for. It is used for tracking time and used also in our bonus structure to make sure we have the specified amount of talk time. I really enjoy this application and everything that it is used for within our company. There's not a whole lot I can say about it other than it is a really neat tool.
Josh Musson | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

I selected 8X8 because of the ease of using the VOIP system. Lot's of great features like adding additional phones from another location and to have all the phone answering options. However, the answering options are not user friendly and I normally need to call customer service. The voice quality is normally good.
John Mendoza | TrustRadius Reviewer

Nextiva Business Phone Service

We found Nextiva to be a superior product compared to Vonage. While a larger company, the features, and infrastructure were not as desirable as Nextiva. We also heard word-of-mouth reviews that pushed us to believe that Nextiva was going to be a better performer than Vonage, and so far, our experience has proven true.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Nextiva Business Phone Service

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Tim Layton | TrustRadius Reviewer

Nextiva Business Phone Service

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva Business Phone Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
Nextiva Business Phone Service
8.2

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.5
Nextiva Business Phone Service
6.0

Usability

8x8 X Series (Formerly Virtual Office)
7.7
Nextiva Business Phone Service
8.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Nextiva Business Phone Service

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Nextiva Business Phone Service

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
Nextiva Business Phone Service
8.9

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
Nextiva Business Phone Service

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Nextiva Business Phone Service

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