8x8 X Series (Formerly Virtual Office) vs Onebox

• Delivering voicemail via email and the ability to save, forward/share recordings with relevant parties is helpful and improves the ease and accuracy of relaying messages to the correct person.
• The ability to setup numbers to which to auto-forward in the instance of a power outage or internet outage is essential for running a customer service business like ours.
• The ability to record calls during training periods with new employees is great to improve customer service and sales abilities.

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• Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
• Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
• Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.

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• It is very difficult to schedule meetings in the future in the smartphone app.
• The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
• It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

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• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

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• 8x8 has enabled us to totally streamline our voice calls.
• We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
• One single, fixed price gives us all the calls we need so we can budget precisely.

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• It has given us a central communication point for a geographically diverse workforce.
• It gave us the ability to start an inbound help desk call center without purchasing a separate product.
• We use the conference bridges for better collaboration across our organization.

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