8x8 X Series vs Onebox

• We love the conference calling since many users are working from home.
• The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
• Being able to take the phones with us using the app on our cell phones is a bonus.

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• Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
• Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
• Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.

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• App improvement - connectivity issues
• Base level training - new employee handbook/training
• Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
• Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

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• The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
• I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
• The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.

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• 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
• The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
• Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

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• It has given us a central communication point for a geographically diverse workforce.
• It gave us the ability to start an inbound help desk call center without purchasing a separate product.
• We use the conference bridges for better collaboration across our organization.

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