What users are saying about
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Top Rated
466 Ratings
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71 Ratings

8x8 X Series

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Top Rated
466 Ratings
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Score 8.2 out of 100

Ooma Office

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71 Ratings
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Score 9.1 out of 100

Feature Set Ratings

  • 8x8 X Series ranks higher in 1 feature set: Cloud PBX
  • Ooma Office ranks higher in 3 feature sets: Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.5

8x8 X Series

85%
8.4

Ooma Office

84%
8x8 X Series ranks higher in 3/5 features

Hosted PBX

8.1
81%
132 Ratings
8.5
85%
25 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
49 Ratings
8.4
84%
31 Ratings

User templates

8.1
81%
141 Ratings
N/A
0 Ratings

Call reports

7.9
79%
180 Ratings
N/A
0 Ratings

Directory of employee names

8.2
82%
199 Ratings
8.4
84%
41 Ratings

Call Management

8.4

8x8 X Series

84%
9.0

Ooma Office

90%
Ooma Office ranks higher in 4/5 features

Answering rules

8.2
82%
239 Ratings
9.4
94%
57 Ratings

Call recording

9.0
90%
199 Ratings
8.4
84%
44 Ratings

Call park

8.0
80%
188 Ratings
8.3
83%
40 Ratings

Call screening

8.1
81%
179 Ratings
9.0
90%
50 Ratings

Message alerts

8.7
87%
232 Ratings
9.8
98%
56 Ratings

VoIP system collaboration

8.4

8x8 X Series

84%
9.4

Ooma Office

94%
8x8 X Series ranks higher in 3/4 features

Video conferencing

7.7
77%
119 Ratings
N/A
0 Ratings

Audio conferencing

8.2
82%
170 Ratings
9.4
94%
43 Ratings

Video screen sharing

8.8
88%
73 Ratings
N/A
0 Ratings

Instant messaging

8.7
87%
102 Ratings
N/A
0 Ratings

Mobile apps

8.5

8x8 X Series

85%
8.9

Ooma Office

89%
Ooma Office ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
188 Ratings
9.0
90%
52 Ratings

Mobile app for Android

8.6
86%
146 Ratings
8.9
89%
39 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 3 areas: Likelihood to Renew, Usability, Implementation Rating
  • Ooma Office is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.2

8x8 X Series

82%
280 Ratings
9.0

Ooma Office

90%
68 Ratings

Likelihood to Renew

9.8

8x8 X Series

98%
14 Ratings
8.0

Ooma Office

80%
1 Rating

Usability

9.3

8x8 X Series

93%
40 Ratings
8.2

Ooma Office

82%
8 Ratings

Availability

9.5

8x8 X Series

95%
8 Ratings

Ooma Office

N/A
0 Ratings

Performance

9.5

8x8 X Series

95%
8 Ratings

Ooma Office

N/A
0 Ratings

Support Rating

7.5

8x8 X Series

75%
173 Ratings
8.5

Ooma Office

85%
31 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

Ooma Office

N/A
0 Ratings

Implementation Rating

9.1

8x8 X Series

91%
12 Ratings
8.0

Ooma Office

80%
1 Rating

Configurability

8.4

8x8 X Series

84%
5 Ratings

Ooma Office

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

Ooma Office

N/A
0 Ratings

Ease of integration

9.3

8x8 X Series

93%
4 Ratings

Ooma Office

N/A
0 Ratings

Product Scalability

9.0

8x8 X Series

90%
6 Ratings

Ooma Office

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

Ooma Office

N/A
0 Ratings

Vendor post-sale

9.1

8x8 X Series

91%
4 Ratings

Ooma Office

N/A
0 Ratings

Vendor pre-sale

9.6

8x8 X Series

96%
4 Ratings

Ooma Office

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

8x8 x series is great for a small business like mine where instead of hiring someone to be on the phone all day I can take it with me and use it on the go and it saves me a lot of money. 8x8 X Series is also great to use with your personal phone using the app and helps differentiate personal incoming calls from business calls. I highly recommend this service.
Read full review

Ooma, Inc.

We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
Read full review

Pros

8x8, Inc.

  • Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
  • Desktop app interacts seamlessly with physical desktop phones
  • Mobile app is seamless as well, syncing with the desktop rapidly and accurately
  • The service provides many, many options and controls for users and admins
Read full review

Ooma, Inc.

  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Read full review

Cons

8x8, Inc.

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
Read full review

Ooma, Inc.

  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Read full review

Pricing Details

8x8 X Series

Starting Price

$12 Per User/Per Month

Editions & Modules

8x8 X Series editions and modules pricing
EditionModules
8x8 Express$121
X2$242
X4$443

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Ooma Office

Starting Price

$0

Editions & Modules

Ooma Office editions and modules pricing
EditionModules
Base Price$19.951
Pro$24.952
User Extension$19.953
Local Phone Number$9.954
Toll Free Number$9.955
Conference BridgeFree6
Ring GroupsFree7
Virtual ReceptionistFree8
Number PortingFree9
Toll Free Calling Plan$15.0010
Expansion Base Station$99.9911
Ooma DP1 Desk Phone$89.9912
Ooma Linx$49.9913
Ooma Wireless Adapter$49.9914
Yealink IP Phones$99.9915
Yealink Conference IP Phones$399.9916
Cisco IP Phones$109.9917

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $19.95

Additional Details

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Likelihood to Renew

8x8, Inc.

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
Read full review

Ooma, Inc.

We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
Read full review

Usability

8x8, Inc.

Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
Read full review

Ooma, Inc.

Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
Read full review

Reliability and Availability

8x8, Inc.

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Read full review

Ooma, Inc.

No answers on this topic

Performance

8x8, Inc.

No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
Read full review

Ooma, Inc.

No answers on this topic

Support Rating

8x8, Inc.

I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Read full review

Ooma, Inc.

Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
Read full review

In-Person Training

8x8, Inc.

The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Read full review

Ooma, Inc.

No answers on this topic

Implementation Rating

8x8, Inc.

None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
Read full review

Ooma, Inc.

Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
Read full review

Alternatives Considered

8x8, Inc.

The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
Read full review

Ooma, Inc.

We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Read full review

Contract Terms and Pricing Model

8x8, Inc.

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Read full review

Ooma, Inc.

No answers on this topic

Scalability

8x8, Inc.

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Read full review

Ooma, Inc.

No answers on this topic

Professional Services

8x8, Inc.

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
Read full review

Ooma, Inc.

No answers on this topic

Return on Investment

8x8, Inc.

  • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
  • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
  • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
Read full review

Ooma, Inc.

  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
Read full review

Screenshots

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