What users are saying about

8x8 X Series vs Phone.com

8x8 X Series
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Top Rated
440 Ratings
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Phone.com
5 Ratings

8x8 X Series

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Top Rated
440 Ratings
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Score 8.3 out of 100

Based on 440 reviews and ratings

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Phone.com

5 Ratings
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Score 8.3 out of 100

Based on 5 reviews and ratings

Feature Set Ratings

  • Phone.com ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.7

8x8 X Series

87%
10.0

Phone.com

100%
Phone.com ranks higher in 5/5 features
Phone.com ranks higher in 5/5 features

Hosted PBX

8.6
86%
125 Ratings
10.0
100%
2 Ratings

Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings
10.0
100%
2 Ratings

User templates

8.3
83%
131 Ratings
10.0
100%
2 Ratings

Call reports

8.1
81%
171 Ratings
10.0
100%
2 Ratings

Directory of employee names

8.4
84%
187 Ratings
10.0
100%
2 Ratings

Call Management

8.4

8x8 X Series

84%
10.0

Phone.com

100%
Phone.com ranks higher in 5/5 features
Phone.com ranks higher in 5/5 features

Answering rules

8.3
83%
226 Ratings
10.0
100%
2 Ratings

Call recording

9.2
92%
187 Ratings
10.0
100%
2 Ratings

Call park

7.9
79%
178 Ratings
10.0
100%
1 Rating

Call screening

8.0
80%
167 Ratings
10.0
100%
2 Ratings

Message alerts

8.7
87%
218 Ratings
10.0
100%
2 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%
10.0

Phone.com

100%
8x8 X Series ranks higher in 2/4 features
8x8 X Series ranks higher in 2/4 features

Video conferencing

7.6
76%
113 Ratings
N/A
0 Ratings

Audio conferencing

8.2
82%
159 Ratings
10.0
100%
1 Rating

Video screen sharing

8.7
87%
68 Ratings
N/A
0 Ratings

Instant messaging

8.8
88%
90 Ratings
10.0
100%
1 Rating

Mobile apps

8.5

8x8 X Series

85%
10.0

Phone.com

100%
Phone.com ranks higher in 2/2 features
Phone.com ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
178 Ratings
10.0
100%
1 Rating

Mobile app for Android

8.5
85%
137 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Phone.com is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

8x8 X Series

83%
266 Ratings
10.0

Phone.com

100%
2 Ratings

Likelihood to Renew

9.5

8x8 X Series

95%
14 Ratings

Phone.com

N/A
0 Ratings

Usability

9.3

8x8 X Series

93%
39 Ratings

Phone.com

N/A
0 Ratings

Availability

9.2

8x8 X Series

92%
8 Ratings

Phone.com

N/A
0 Ratings

Performance

9.3

8x8 X Series

93%
8 Ratings

Phone.com

N/A
0 Ratings

Support Rating

7.3

8x8 X Series

73%
173 Ratings

Phone.com

N/A
0 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

Phone.com

N/A
0 Ratings

Implementation Rating

8.6

8x8 X Series

86%
12 Ratings

Phone.com

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

Phone.com

N/A
0 Ratings

Product Scalability

8.7

8x8 X Series

87%
6 Ratings

Phone.com

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

Phone.com

N/A
0 Ratings

Likelihood to Recommend

8x8 X Series

The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

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Anonymous | TrustRadius Reviewer
Verified User
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Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

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Bill Artinger | TrustRadius Reviewer
Bill Artinger
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Pros

8x8 X Series

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.

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Anonymous | TrustRadius Reviewer
Verified User
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Phone.com

  • Customer service and live chat are amazing
  • Simple, straight forward
  • Easy to setup
  • Affordable

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Carlos Crameri | TrustRadius Reviewer
Carlos Crameri
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Cons

8x8 X Series

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

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Anonymous | TrustRadius Reviewer
Verified User
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Phone.com

  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

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Bill Artinger | TrustRadius Reviewer
Bill Artinger
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Pricing Details

8x8 X Series

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details
—

Phone.com

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$12.99 per month

Phone.com Editions & Modules

Edition
Basic Users$12.991
Plus Users$19.991
Pro Users$29.991
Lice ReceptionistStarting at $902
IP Phone Connection$4.993
Call Recording$7.994
Phone Numbers$4.994
Global Phone NumbersStarting at $4.994
International DialingVary Rates
  1. per user, per month
  2. per month
  3. per month, per device
  4. per month
  5. none
Additional Pricing Details
20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

Likelihood to Renew

8x8 X Series

8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

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Steve Morin | TrustRadius Reviewer
Steve Morin
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Phone.com

No score
No answers yet
No answers on this topic

Usability

8x8 X Series

8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

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Anonymous | TrustRadius Reviewer
Verified User
View all 39 answers on this topic

Phone.com

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series

8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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Daniel Herrera | TrustRadius Reviewer
Daniel Herrera
View all 8 answers on this topic

Phone.com

No score
No answers yet
No answers on this topic

Performance

8x8 X Series

8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

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Steve Morin | TrustRadius Reviewer
Steve Morin
View all 8 answers on this topic

Phone.com

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series

8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

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Anonymous | TrustRadius Reviewer
Verified User
View all 173 answers on this topic

Phone.com

No score
No answers yet
No answers on this topic

In-Person Training

8x8 X Series

8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

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Steve Morin | TrustRadius Reviewer
Steve Morin
View all 1 answers on this topic

Phone.com

No score
No answers yet
No answers on this topic

Implementation Rating

8x8 X Series

8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size

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Steve Morin | TrustRadius Reviewer
Steve Morin
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Phone.com

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.

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Daniel Bonilla | TrustRadius Reviewer
Daniel Bonilla
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Phone.com

No answers on this topic

Contract Terms and Pricing Model

8x8 X Series

8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

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Jondre Chandler | TrustRadius Reviewer
Jondre Chandler
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Phone.com

No score
No answers yet
No answers on this topic

Scalability

8x8 X Series

8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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Daniel Herrera | TrustRadius Reviewer
Daniel Herrera
View all 6 answers on this topic

Phone.com

No score
No answers yet
No answers on this topic

Professional Services

8x8 X Series

8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

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Steve Morin | TrustRadius Reviewer
Steve Morin
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Phone.com

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series

  • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
  • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
  • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

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Anonymous | TrustRadius Reviewer
Verified User
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Phone.com

  • Reduced cost and improved our efficiency - all reps love it.

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Carlos Crameri | TrustRadius Reviewer
Carlos Crameri
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Screenshots

8x8 X Series

—

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