What users are saying about
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Top Rated
440 Ratings
245 Ratings

8x8 X Series

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Top Rated
440 Ratings
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Score 8.3 out of 100
245 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • 8x8 X Series ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.7

8x8 X Series

87%
6.0

RingCentral MVP

60%
8x8 X Series ranks higher in 5/5 features

Hosted PBX

8.6
86%
125 Ratings
5.9
59%
31 Ratings

Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings
6.0
60%
43 Ratings

User templates

8.3
83%
131 Ratings
5.7
57%
37 Ratings

Call reports

8.1
81%
171 Ratings
6.1
61%
49 Ratings

Directory of employee names

8.4
84%
187 Ratings
6.4
64%
54 Ratings

Call Management

8.4

8x8 X Series

84%
6.7

RingCentral MVP

67%
8x8 X Series ranks higher in 5/5 features

Answering rules

8.3
83%
226 Ratings
7.0
70%
55 Ratings

Call recording

9.2
92%
187 Ratings
6.3
63%
55 Ratings

Call park

7.9
79%
178 Ratings
6.3
63%
48 Ratings

Call screening

8.0
80%
167 Ratings
6.8
68%
53 Ratings

Message alerts

8.7
87%
218 Ratings
6.8
68%
60 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%
5.8

RingCentral MVP

58%
8x8 X Series ranks higher in 4/4 features

Video conferencing

7.6
76%
113 Ratings
6.0
60%
46 Ratings

Audio conferencing

8.2
82%
159 Ratings
6.2
62%
56 Ratings

Video screen sharing

8.7
87%
68 Ratings
6.2
62%
20 Ratings

Instant messaging

8.8
88%
90 Ratings
5.0
50%
21 Ratings

Mobile apps

8.5

8x8 X Series

85%
6.5

RingCentral MVP

65%
8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
178 Ratings
5.9
59%
48 Ratings

Mobile app for Android

8.5
85%
137 Ratings
7.1
71%
43 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 9 areas: Likelihood to Recommend, Usability, Availability, Performance, Support Rating, Implementation Rating, Contract Terms and Pricing Model, Product Scalability, Professional Services
  • RingCentral MVP is rated higher in 1 area: Likelihood to Renew

Likelihood to Recommend

8.3

8x8 X Series

83%
266 Ratings
6.9

RingCentral MVP

69%
69 Ratings

Likelihood to Renew

9.5

8x8 X Series

95%
14 Ratings
10.0

RingCentral MVP

100%
9 Ratings

Usability

9.3

8x8 X Series

93%
39 Ratings
3.2

RingCentral MVP

32%
6 Ratings

Availability

9.2

8x8 X Series

92%
8 Ratings
8.0

RingCentral MVP

80%
1 Rating

Performance

9.3

8x8 X Series

93%
8 Ratings
8.0

RingCentral MVP

80%
1 Rating

Support Rating

7.3

8x8 X Series

73%
173 Ratings
3.6

RingCentral MVP

36%
37 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

RingCentral MVP

N/A
0 Ratings

Implementation Rating

8.6

8x8 X Series

86%
12 Ratings
8.1

RingCentral MVP

81%
3 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings
1.0

RingCentral MVP

10%
1 Rating

Product Scalability

8.7

8x8 X Series

87%
6 Ratings
6.0

RingCentral MVP

60%
1 Rating

Professional Services

8.9

8x8 X Series

89%
7 Ratings
1.0

RingCentral MVP

10%
1 Rating

Likelihood to Recommend

8x8 X Series

The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.
Anonymous | TrustRadius Reviewer

RingCentral MVP

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Pros

8x8 X Series

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

RingCentral MVP

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

8x8 X Series

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
Anonymous | TrustRadius Reviewer

RingCentral MVP

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

RingCentral MVP

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$19.99 per month

RingCentral MVP Editions & Modules

Edition
Essentials (up to 20 users)$19.991
Standard$27.991
Premium$34.991
Ultimate$49.991
  1. per user/per month
Additional Pricing Details
Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Likelihood to Renew

8x8 X Series

8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
Steve Morin | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 10.0
Based on 9 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

8x8 X Series

8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
Anonymous | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 3.2
Based on 6 answers
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Anonymous | TrustRadius Reviewer

Reliability and Availability

8x8 X Series

8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 8.0
Based on 1 answer
I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

Performance

8x8 X Series

8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
Steve Morin | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 8.0
Based on 1 answer
Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

Support Rating

8x8 X Series

8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 3.6
Based on 37 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

In-Person Training

8x8 X Series

8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Steve Morin | TrustRadius Reviewer

RingCentral MVP

No score
No answers yet
No answers on this topic

Implementation Rating

8x8 X Series

8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
Steve Morin | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 8.1
Based on 3 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 X Series

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
Daniel Bonilla | TrustRadius Reviewer

RingCentral MVP

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Contract Terms and Pricing Model

8x8 X Series

8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Jondre Chandler | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 1.0
Based on 1 answer
not to sign up for it or give them any money for a product that does not work
Scott LaMay | TrustRadius Reviewer

Scalability

8x8 X Series

8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 6.0
Based on 1 answer
There is a browser version which allows the product to be used by almost anyone.
Kyle Eaton, CFP®, CDFA® | TrustRadius Reviewer

Professional Services

8x8 X Series

8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
Steve Morin | TrustRadius Reviewer

RingCentral MVP

RingCentral MVP 1.0
Based on 1 answer
No answer on this topic is available.

Return on Investment

8x8 X Series

  • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
  • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
  • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
Anonymous | TrustRadius Reviewer

RingCentral MVP

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

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