8x8 X Series vs RingCentral MVP

What users are saying about

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Score 8.3 out of 10

Based on 440 reviews and ratings

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Score 7.4 out of 10

Based on 245 reviews and ratings

Feature Set Ratings

8x8 X Series ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.7

8x8 X Series

87%

6.0

RingCentral MVP

60%

8x8 X Series ranks higher in 5/5 features

Hosted PBX

8.6

86%

125 Ratings

5.9

59%

31 Ratings

Multi-level Interactive Voice Response (IVR)

9.8

98%

49 Ratings

6.0

60%

43 Ratings

User templates

8.3

83%

131 Ratings

5.7

57%

37 Ratings

Call reports

8.1

81%

171 Ratings

6.1

61%

49 Ratings

Directory of employee names

8.4

84%

187 Ratings

6.4

64%

54 Ratings

Call Management

8.4

8x8 X Series

84%

6.7

RingCentral MVP

67%

8x8 X Series ranks higher in 5/5 features

Answering rules

8.3

83%

226 Ratings

7.0

70%

55 Ratings

Call recording

9.2

92%

187 Ratings

6.3

63%

55 Ratings

Call park

7.9

79%

178 Ratings

6.3

63%

48 Ratings

Call screening

8.0

80%

167 Ratings

6.8

68%

53 Ratings

Message alerts

8.7

87%

218 Ratings

6.8

68%

60 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%

5.8

RingCentral MVP

58%

8x8 X Series ranks higher in 4/4 features

Video conferencing

7.6

76%

113 Ratings

6.0

60%

46 Ratings

Audio conferencing

8.2

82%

159 Ratings

6.2

62%

56 Ratings

Video screen sharing

8.7

87%

68 Ratings

6.2

62%

20 Ratings

Instant messaging

8.8

88%

90 Ratings

5.0

50%

21 Ratings

Mobile apps

8.5

8x8 X Series

85%

6.5

RingCentral MVP

65%

8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5

85%

178 Ratings

5.9

59%

48 Ratings

Mobile app for Android

8.5

85%

137 Ratings

7.1

71%

43 Ratings

Attribute Ratings

8x8 X Series is rated higher in 9 areas: Likelihood to Recommend, Usability, Availability, Performance, Support Rating, Implementation Rating, Contract Terms and Pricing Model, Product Scalability, Professional Services
RingCentral MVP is rated higher in 1 area: Likelihood to Renew

8x8 X Series

100%

1 Rating

RingCentral MVP

N/A

0 Ratings

8x8 X Series

86%

12 Ratings

8.1

RingCentral MVP

81%

3 Ratings

10%

1 Rating

Pros

We love the conference calling since many users are working from home.
The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
Being able to take the phones with us using the app on our cell phones is a bonus.

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Verified User

Administrator in Information Technology

Mechanical Or Industrial Engineering Company, 51-200 employees

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RingCentral service is solid and resilient to issues.
RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.

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Tristan Dobbs

Vice President of Shared Services

CloudbakersComputer Software, 51-200 employees

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Cons

App improvement - connectivity issues
Base level training - new employee handbook/training
Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

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Verified User

Administrative Assistant in Customer Service

Financial Services Company, 1-10 employees

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The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.

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Verified User

Supervisor in Information Technology

Chemicals Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition

8x8 Express	$12¹
X2	$24¹
X4	$44¹

Per User/Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$19.99 per month

RingCentral MVP Editions & Modules

Edition

Essentials (up to 20 users)	$19.99¹
Standard	$27.99¹
Premium	$34.99¹
Ultimate	$49.99¹

per user/per month

Additional Pricing Details

Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Likelihood to Renew

8x8 X Series 9.5

Based on 14 answers

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

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RingCentral MVP 10.0

Based on 9 answers

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

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Justin Bongard

Senior IT Support Technician

Global Financial Credit, LLCFinancial Services, 51-200 employees

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Usability

8x8 X Series 9.3

Based on 39 answers

Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

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Verified User

Professional in Sales

Telecommunications Company, 11-50 employees

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RingCentral MVP 3.2

Based on 6 answers

Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.

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Verified User

Representative in Sales

Wholesale Company, 501-1000 employees

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Reliability and Availability

8x8 X Series 9.2

Based on 8 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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Daniel Herrera

IT Manager

MedTrainerInternet, 51-200 employees

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RingCentral MVP 8.0

Based on 1 answer

I have never planned an outage with RingCentral. The only issue that I have experienced is bandwith issues where video is dropped.

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Kyle Eaton, CFP®, CDFA®

Certified Financial Planner

Hedgefield Wealth ManagementFinancial Services, 1-10 employees

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Performance

8x8 X Series 9.3

Based on 8 answers

No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 8 answers on this topic

RingCentral MVP 8.0

Based on 1 answer

Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingCentral or a carrier issue.

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Kyle Eaton, CFP®, CDFA®

Certified Financial Planner

Hedgefield Wealth ManagementFinancial Services, 1-10 employees

View all 1 answers on this topic

Support Rating

8x8 X Series 7.3

Based on 173 answers

I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

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Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

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RingCentral MVP 3.6

Based on 37 answers

Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform

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Jon Shurtliff

Vice President of Information Technology

3formPlastics, 501-1000 employees

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In-Person Training

8x8 X Series 10.0

Based on 1 answer

The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

8x8 X Series 8.6

Based on 12 answers

None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 12 answers on this topic

RingCentral MVP 8.1

Based on 3 answers

If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration

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Verified User

Executive in Sales

Retail Company, 1-10 employees

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Alternatives Considered

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.

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Daniel Bonilla

IT Manager

BBJ LinenEvents Services, 201-500 employees

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We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.

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Jillian Straw

Marketing Associate

Plate IQComputer Software, 11-50 employees

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Contract Terms and Pricing Model

8x8 X Series 7.6

Based on 8 answers

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

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Jondre Chandler

Sr.Telecom Manager

Acer America Corp.Computer Hardware, 5001-10,000 employees

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RingCentral MVP 1.0

Based on 1 answer

not to sign up for it or give them any money for a product that does not work

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Scott LaMay

Vendor Director

AAOAReal Estate, 51-200 employees

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Scalability

8x8 X Series 8.7

Based on 6 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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Daniel Herrera

IT Manager

MedTrainerInternet, 51-200 employees

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RingCentral MVP 6.0

Based on 1 answer

There is a browser version which allows the product to be used by almost anyone.

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Kyle Eaton, CFP®, CDFA®

Certified Financial Planner

Hedgefield Wealth ManagementFinancial Services, 1-10 employees

View all 1 answers on this topic

Professional Services

8x8 X Series 8.9

Based on 7 answers

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 7 answers on this topic

RingCentral MVP 1.0

Based on 1 answer

No answer on this topic is available.

Return on Investment

8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

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Verified User

Team Lead in Customer Service

Financial Services Company, 51-200 employees

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Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
Able to offer more customized services to partners/clients
No need for any special hardware - just need a computer with internet
Low investment to integrate with a CRM

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Verified User

Analyst in Information Technology

Pharmaceuticals Company, 201-500 employees

View all 69 answers on this topic

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series

RingCentral MVP

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series

RingCentral MVP

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series

RingCentral MVP

Mobile app for iOS

Mobile app for Android

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

8x8 X Series

RingCentral MVP

Likelihood to Recommend

8x8 X Series

RingCentral MVP

Pros

8x8 X Series

RingCentral MVP

Cons

8x8 X Series

RingCentral MVP

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

8x8 X Series Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

RingCentral MVP Editions & Modules

Edition

Additional Pricing Details

Likelihood to Renew

8x8 X Series

RingCentral MVP

Usability