8x8 X Series (Formerly Virtual Office) vs Skype

• The control panel is great and gives us full flexibility over how our system is configured.
• The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
• The smartphone app is great and is just like having your fully-functional desk phone in your pocket.

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• Skype for Business has grown quite a lot since its days as Microsoft Lync and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff).
• It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running.
• Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).

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• The mobile app is good but can be too much at times, almost taking over the phone.
• It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
• The setup for the auto attendant is very intuitive, granted it works well once set up.
• It would be nice if a call placed on hold could be picked up by another extension

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• I find the new interface of Skype very unintuitive compared to previous versions. Every time I am talking with someone I end up clicking on icons until I find the chat area or the screen sharing option.
• In newer versions of Skype, I've had many issues with audio feedback being slow or interrupted, despite the fact that I have high speed internet. This is extremely annoying if you are trying to discuss difficult and complex topics.
• Sometimes the video option randomly doesn't work, and I also find it difficult to add people to your Skype phonebook if you don't know their exact Skype username.

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• For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.

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• My department does not use Skype in a way that would be seen as generating a return on investment but for what the product does it is a good value.
• It really closes the distance gap in working with offices that are far away. Conference calls can be so soul crushing, this is a much better option.
• The only negative impact is that it is not the only video conferencing tool that I use. Given that it is not as strong of a multi user platform I can't say that it may cover every need that every office would have.

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