What users are saying about
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318 Ratings
Top Rated
1930 Ratings

8x8 X Series (Formerly Virtual Office)

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318 Ratings
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Score 7.5 out of 100
Top Rated
1930 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Matthew Raspopovich | TrustRadius Reviewer

Skype

Skype is well suited for small offices, interaction with home-based employees, multi-country audio meetings (assuming there is a universal language), one-on-one coaching, or performance appraisal. Low customer assistance center using foreign numbers.It is less appropriate for video conferences where a leader allows many participants to speak, share documents, and interact using their cameras (PC or cell phones) all at the same time. Zoom has taken the lead in this area. It is sad to see that PlaceWare, a pioneer at one time, has lagged behind after Microsoft bought it.
Ricardo G Lopes | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Skype
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Skype
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Skype
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Skype
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Skype
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Skype

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Skype
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Skype
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Skype
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Skype
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Skype
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Skype

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
Skype
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Skype
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Skype
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
Skype
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Skype

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
Skype
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Skype
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Skype

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
Skype
7.8
High quality audio
8x8 X Series (Formerly Virtual Office)
Skype
8.4
High quality video
8x8 X Series (Formerly Virtual Office)
Skype
8.0
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
Skype
6.8
Mobile support
8x8 X Series (Formerly Virtual Office)
Skype
7.9

Screen Sharing

8x8 X Series (Formerly Virtual Office)
Skype
8.1
Desktop sharing
8x8 X Series (Formerly Virtual Office)
Skype
8.5
Whiteboards
8x8 X Series (Formerly Virtual Office)
Skype
7.6

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
Skype
7.6
Calendar integration
8x8 X Series (Formerly Virtual Office)
Skype
7.5
Meeting initiation
8x8 X Series (Formerly Virtual Office)
Skype
7.8
Integrates with social media
8x8 X Series (Formerly Virtual Office)
Skype
7.0
Record meetings / events
8x8 X Series (Formerly Virtual Office)
Skype
8.1
Slideshows
8x8 X Series (Formerly Virtual Office)
Skype
7.8

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
Skype
8.3
Live chat
8x8 X Series (Formerly Virtual Office)
Skype
8.6
Audience polling
8x8 X Series (Formerly Virtual Office)
Skype
8.0
Q&A
8x8 X Series (Formerly Virtual Office)
Skype
8.3

Online Events Security

8x8 X Series (Formerly Virtual Office)
Skype
7.4
User authentication
8x8 X Series (Formerly Virtual Office)
Skype
8.0
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
Skype
7.3
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
Skype
7.0

Pros

8x8 X Series (Formerly Virtual Office)

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven | TrustRadius Reviewer

Skype

  • Skype for Business has grown quite a lot since its days as Microsoft Lync and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff).
  • It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running.
  • Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).
Ho'omana Nathan Horton | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl | TrustRadius Reviewer

Skype

  • I find the new interface of Skype very unintuitive compared to previous versions. Every time I am talking with someone I end up clicking on icons until I find the chat area or the screen sharing option.
  • In newer versions of Skype, I've had many issues with audio feedback being slow or interrupted, despite the fact that I have high speed internet. This is extremely annoying if you are trying to discuss difficult and complex topics.
  • Sometimes the video option randomly doesn't work, and I also find it difficult to add people to your Skype phonebook if you don't know their exact Skype username.
Maike Holthuijzen | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Skype

Skype 9.5
Based on 5 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Matt LaMunyan | TrustRadius Reviewer

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Christopher Alcumbrack | TrustRadius Reviewer

Skype

Skype 7.4
Based on 47 answers
When I have been faced with a specific issue, in most cases, I instantly was able to find the solution in an online FAQ. Also, on Skype I always witness new updates and bug fixes on a regular basis. Still, it is always something wrong with specific details like duplicate text messages or software over installing. As for me, it could be fewer mistakes when we are talking about Microsoft.
Yurii Aliabiev | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Skype

Skype 10.0
Based on 2 answers
No, It was implemented by third party
sohail ahmed | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

Skype

Slack, WebEx, and Google Hangouts. Skype is not as fancy as Slack or WebEx, and not as international or widespread as Google Hangouts, however. As I've stated, it really shines in our closed environment and isolated domain. The truth is we have been using a Windows-only domain on our isolated environment and Skype fits very nicely into that. The simple integration into our current setup was easy and fast.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Tim Layton | TrustRadius Reviewer

Skype

  • My department does not use Skype in a way that would be seen as generating a return on investment but for what the product does it is a good value.
  • It really closes the distance gap in working with offices that are far away. Conference calls can be so soul crushing, this is a much better option.
  • The only negative impact is that it is not the only video conferencing tool that I use. Given that it is not as strong of a multi user platform I can't say that it may cover every need that every office would have.
Jason Hartigan | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
Skype
8.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
Skype
9.5

Usability

8x8 X Series (Formerly Virtual Office)
7.8
Skype
9.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
Skype

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Skype

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
Skype
7.4

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
Skype
10.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Skype

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