What users are saying about
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207 Ratings
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Top Rated
1828 Ratings

8x8 X Series (Formerly Virtual Office)

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207 Ratings
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Score 7.5 out of 100

Skype

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Top Rated
1828 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Skype

Skype is well suited for small offices, interaction with home-based employees, multi-country audio meetings (assuming there is a universal language), one-on-one coaching, or performance appraisal. Low customer assistance center using foreign numbers.It is less appropriate for video conferences where a leader allows many participants to speak, share documents, and interact using their cameras (PC or cell phones) all at the same time. Zoom has taken the lead in this area. It is sad to see that PlaceWare, a pioneer at one time, has lagged behind after Microsoft bought it.
Ricardo G Lopes | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Skype
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Skype
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
Skype
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Skype
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Skype
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Skype

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Skype
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Skype
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Skype
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Skype
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Skype
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Skype

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Skype
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Skype
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Skype

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
Skype
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Skype
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.4
Skype

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
Skype
7.6
High quality audio
8x8 X Series (Formerly Virtual Office)
Skype
8.2
High quality video
8x8 X Series (Formerly Virtual Office)
Skype
7.8
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
Skype
6.7
Mobile support
8x8 X Series (Formerly Virtual Office)
Skype
7.6

Screen Sharing

8x8 X Series (Formerly Virtual Office)
Skype
7.8
Desktop sharing
8x8 X Series (Formerly Virtual Office)
Skype
8.4
Whiteboards
8x8 X Series (Formerly Virtual Office)
Skype
7.2

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
Skype
7.5
Calendar integration
8x8 X Series (Formerly Virtual Office)
Skype
7.5
Meeting initiation
8x8 X Series (Formerly Virtual Office)
Skype
7.7
Integrates with social media
8x8 X Series (Formerly Virtual Office)
Skype
6.8
Record meetings / events
8x8 X Series (Formerly Virtual Office)
Skype
7.9
Slideshows
8x8 X Series (Formerly Virtual Office)
Skype
7.5

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
Skype
8.0
Live chat
8x8 X Series (Formerly Virtual Office)
Skype
8.5
Audience polling
8x8 X Series (Formerly Virtual Office)
Skype
7.6
Q&A
8x8 X Series (Formerly Virtual Office)
Skype
8.1

Online Events Security

8x8 X Series (Formerly Virtual Office)
Skype
7.4
User authentication
8x8 X Series (Formerly Virtual Office)
Skype
8.1
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
Skype
7.4
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
Skype
6.8

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Skype

  • Skype for Business has grown quite a lot since its days as Microsoft Lync and is now quite nicely integrated with almost facets of Windows and Office (and other Microsoft stuff).
  • It's nice for inter-office communication when everyone's using Active Directory and has Skype for Business running.
  • Skype for Business works well even on non-Windows and/or non-university machines (e.g. personal computers).
Ho'omana Nathan Horton | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor | TrustRadius Reviewer

Skype

  • I find the new interface of Skype very unintuitive compared to previous versions. Every time I am talking with someone I end up clicking on icons until I find the chat area or the screen sharing option.
  • In newer versions of Skype, I've had many issues with audio feedback being slow or interrupted, despite the fact that I have high speed internet. This is extremely annoying if you are trying to discuss difficult and complex topics.
  • Sometimes the video option randomly doesn't work, and I also find it difficult to add people to your Skype phonebook if you don't know their exact Skype username.
Maike Holthuijzen | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Skype

Skype 8.6
Based on 4 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.6
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Skype

Skype 9.0
Based on 2 answers
Because it's reliable, cheap and requires a low bandwidth during voice and video calling.
sohail ahmed | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales | TrustRadius Reviewer

Skype

Skype 7.1
Based on 40 answers
Anytime I had any problems with Skype, the Customer team was there to help me. However, their help section is so advanced that I found many answers there without being forced to ask them in any other communication channels. It works really well and it is a very reliable tool for companies.
Kinga Odziemek | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Skype

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Skype

Skype 8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer

Skype

Slack, WebEx, and Google Hangouts. Skype is not as fancy as Slack or WebEx, and not as international or widespread as Google Hangouts, however. As I've stated, it really shines in our closed environment and isolated domain. The truth is we have been using a Windows-only domain on our isolated environment and Skype fits very nicely into that. The simple integration into our current setup was easy and fast.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Skype

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard | TrustRadius Reviewer

Skype

  • My department does not use Skype in a way that would be seen as generating a return on investment but for what the product does it is a good value.
  • It really closes the distance gap in working with offices that are far away. Conference calls can be so soul crushing, this is a much better option.
  • The only negative impact is that it is not the only video conferencing tool that I use. Given that it is not as strong of a multi user platform I can't say that it may cover every need that every office would have.
Jason Hartigan | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.7
Skype
8.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Skype
8.6

Usability

8x8 X Series (Formerly Virtual Office)
8.6
Skype
9.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Skype

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Skype

Support Rating

8x8 X Series (Formerly Virtual Office)
6.7
Skype
7.1

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Skype
8.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Skype

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