Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 X Series
Score 8.5 out of 10
N/A
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.
$24
per month
Skype
Score 7.4 out of 10
N/A
Skype (the personal edition) is a free web meeting, video conferencing, and VoIP software. The free version includes audio and video Skype-to-Skype calls, ability to call mobile phones and landlines, paid international calling, and conference calling capabilities for up to 25 people.N/A
Pricing
8x8 X SeriesSkype
Editions & Modules
X2
$24
Per User/Per Month
X4
$44
Per User/Per Month
No answers on this topic
Offerings
Pricing Offerings
8x8 X SeriesSkype
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 X SeriesSkype
Considered Both Products
8x8 X Series
Chose 8x8 X Series
Unsure if the services are comparable but having implemented Skype as a test, 8x8 offered the features of a Smartphone app and VOIP handset which were critical decisions in implementing a service. Furthermore, the widely available geographical area phone numbers was a major …
Chose 8x8 X Series
8x8 offers similar features to the ShoreTel system we used before we relocated. Not all of the features stack up to the quality of the ShoreTel system, but with the price point as low as it is for 8x8, it provided the features we required without a major investment in system …
Chose 8x8 X Series
As an employee, we have used many communication systems in the pst such as Skype, Zoom, Microsoft Teams, Slack, etc. I believe the reason why 8x8 X Series is better than all its counterparts is due to the one-stop solution it offers along with better quality. In my opinion, the …
Chose 8x8 X Series
8x8 portal never seems to be down, other cloud providers have issues with access to their portal.
Chose 8x8 X Series
I think I've already shared this in my previous answers (first question). We have previously used RingCentral and Mojo. We were also looking into five9. We like 8x8 for ease of use, which means less time needed for training, and ease of scale for us. It's aligned towards fast …
Chose 8x8 X Series
8x8 [X Series (Formerly Virtual Office)] was more flexible with regards to having a mixed environment than RingCentral. It is less expensive and requires less IT skill than operating a Cisco phone environment. It offers better traditional desk-based and computer based phone …
Chose 8x8 X Series
We liked the flexibility of 8x8. We liked the fact that they supply VOIP services to the regulator in the UK. We liked the robustness of their network and the quality of their support. We liked the initial discounts and the low cost of entry. We liked that they are a NASDAQ …
Chose 8x8 X Series
More in-depth settings and user features. It's cost-effective when using multiple phone numbers, including phone quality.
Skype

No answer on this topic

Top Pros
Top Cons
Features
8x8 X SeriesSkype
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 X Series
8.7
295 Ratings
6% above category average
Skype
-
Ratings
Hosted PBX8.4165 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings00 Ratings
User templates8.4181 Ratings00 Ratings
Call reports8.2233 Ratings00 Ratings
Directory of employee names8.7261 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 X Series
8.6
334 Ratings
3% above category average
Skype
-
Ratings
Answering rules8.7299 Ratings00 Ratings
Call recording8.9254 Ratings00 Ratings
Call park8.6236 Ratings00 Ratings
Call screening8.0226 Ratings00 Ratings
Message alerts8.6286 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 X Series
9.0
238 Ratings
9% above category average
Skype
-
Ratings
Video conferencing8.7148 Ratings00 Ratings
Audio conferencing8.7207 Ratings00 Ratings
Video screen sharing9.497 Ratings00 Ratings
Instant messaging9.1140 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 X Series
9.1
291 Ratings
9% above category average
Skype
-
Ratings
Mobile app for iOS9.1235 Ratings00 Ratings
Mobile app for Android9.2186 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 X Series
-
Ratings
Skype
7.7
133 Ratings
4% below category average
High quality audio00 Ratings8.0130 Ratings
High quality video00 Ratings7.7128 Ratings
Low bandwidth requirements00 Ratings7.0125 Ratings
Mobile support00 Ratings8.1113 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 X Series
-
Ratings
Skype
7.8
114 Ratings
3% below category average
Desktop sharing00 Ratings8.2113 Ratings
Whiteboards00 Ratings7.556 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 X Series
-
Ratings
Skype
7.4
114 Ratings
10% below category average
Calendar integration00 Ratings7.681 Ratings
Meeting initiation00 Ratings7.8102 Ratings
Integrates with social media00 Ratings7.061 Ratings
Record meetings / events00 Ratings7.473 Ratings
Slideshows00 Ratings7.365 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 X Series
-
Ratings
Skype
8.6
107 Ratings
2% above category average
Live chat00 Ratings9.0106 Ratings
Audience polling00 Ratings8.361 Ratings
Q&A00 Ratings8.658 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 X Series
-
Ratings
Skype
7.9
96 Ratings
6% below category average
User authentication00 Ratings7.683 Ratings
Participant roles & permissions00 Ratings7.579 Ratings
Confidential attendee list00 Ratings8.557 Ratings
Best Alternatives
8x8 X SeriesSkype
Small Businesses
OpenPhone
OpenPhone
Score 9.3 out of 10
Intermedia AnyMeeting Pro
Intermedia AnyMeeting Pro
Score 6.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
ClickMeeting
ClickMeeting
Score 9.1 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
BlueJeans Meetings
BlueJeans Meetings
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 X SeriesSkype
Likelihood to Recommend
8.5
(351 ratings)
7.6
(135 ratings)
Likelihood to Renew
10.0
(21 ratings)
10.0
(5 ratings)
Usability
9.4
(51 ratings)
9.8
(3 ratings)
Availability
9.6
(9 ratings)
10.0
(1 ratings)
Performance
9.2
(9 ratings)
10.0
(1 ratings)
Support Rating
7.7
(181 ratings)
10.0
(76 ratings)
In-Person Training
9.4
(2 ratings)
-
(0 ratings)
Online Training
9.1
(2 ratings)
-
(0 ratings)
Implementation Rating
9.3
(16 ratings)
10.0
(4 ratings)
Configurability
8.2
(7 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
7.4
(8 ratings)
10.0
(1 ratings)
Ease of integration
9.4
(5 ratings)
10.0
(1 ratings)
Product Scalability
8.4
(7 ratings)
10.0
(1 ratings)
Professional Services
8.8
(7 ratings)
10.0
(1 ratings)
Vendor post-sale
6.9
(6 ratings)
10.0
(1 ratings)
Vendor pre-sale
6.9
(6 ratings)
10.0
(1 ratings)
User Testimonials
8x8 X SeriesSkype
Likelihood to Recommend
8x8, Inc.
8x8 has proven to have excellent quality and service. When we briefly explored a different company for our phone system, the service levels left much to be desired. We would go a week or more without hearing from our account manager on issues we were having, they would schedule calls and then not make them. 8x8 has been the exact opposite, they are on top of things when we need them, we no longer have dropped calls or complaints about call quality, and the system is so easy to transfer calls and direct them where they need to go
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Microsoft
Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
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Pros
8x8, Inc.
  • 8x8 it very easy to use and navigate.
  • 8x8 works well with the app as well so I can use it on my personal phone and on the go.
  • 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.
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Microsoft
  • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
  • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
  • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
Read full review
Cons
8x8, Inc.
  • Some Reporting can be done better, not easy to create a group or role
  • Does not display all the accounts at once, must scroll down to be able to run report
  • When we sync 8x8 with teams, it is often slow.
  • No readily available API to use with our automation software
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Microsoft
  • This is really small, but I'd love to see the emoticons updated to emojis.
  • Make calling free like some other communications app providers.
  • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Microsoft
I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
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Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Microsoft
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
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Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Microsoft
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Microsoft
No answers on this topic
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Microsoft
I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Microsoft
No answers on this topic
Online Training
8x8, Inc.
I was paired with a solutions advisor that taught me everything I needed to know for my company to use 8x8.
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Microsoft
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Microsoft
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
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Alternatives Considered
8x8, Inc.
8x8 beats out all the other players in quality, reliability, and ease of configuration. They are not the lowest cost, but they are comparable for the basic features. Once you jump into enterprise features, you pay for what you get- and you get quality and ease of configuration, with professional guidance when using features for medium to large enterprise.
Read full review
Microsoft
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Microsoft
No answers on this topic
Scalability
8x8, Inc.
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
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Microsoft
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Microsoft
The service provided is up to date, as discussed before buying.
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Return on Investment
8x8, Inc.
  • 8x8 makes dialing out to all my clients so much easier than just using my phone, making it more speedy and efficient.
  • 8x8 does have a lag, however, and sometimes my clients get frustrated at the delays.
  • The search function on 8x8 allows me to find conversations quickly and efficiently.
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Microsoft
  • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
  • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
  • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
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ScreenShots