8x8 X Series vs Skype

What users are saying about

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Score 8.3 out of 10

Based on 441 reviews and ratings

Get a Quote

Score 7.6 out of 10

Based on 2367 reviews and ratings

Feature Set Ratings

Cloud PBX

8.7

8x8 X Series

87%

Skype

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 5/5 features

Hosted PBX

8.6

86%

126 Ratings

N/A

0 Ratings

Multi-level Interactive Voice Response (IVR)

9.8

98%

49 Ratings

N/A

0 Ratings

User templates

8.3

83%

132 Ratings

N/A

0 Ratings

Call reports

8.1

81%

171 Ratings

N/A

0 Ratings

Directory of employee names

8.4

84%

188 Ratings

N/A

0 Ratings

Call Management

8.4

8x8 X Series

84%

Skype

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 5/5 features

Answering rules

8.3

83%

227 Ratings

N/A

0 Ratings

Call recording

9.2

92%

188 Ratings

N/A

0 Ratings

Call park

7.9

79%

179 Ratings

N/A

0 Ratings

Call screening

8.0

80%

168 Ratings

N/A

0 Ratings

Message alerts

8.7

87%

219 Ratings

N/A

0 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%

Skype

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 4/4 features

Video conferencing

7.6

76%

113 Ratings

N/A

0 Ratings

Audio conferencing

8.2

82%

160 Ratings

N/A

0 Ratings

Video screen sharing

8.7

87%

68 Ratings

N/A

0 Ratings

Instant messaging

8.8

88%

91 Ratings

N/A

0 Ratings

Mobile apps

8.5

8x8 X Series

85%

Skype

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5

85%

179 Ratings

N/A

0 Ratings

Mobile app for Android

8.5

85%

138 Ratings

N/A

0 Ratings

Performance & Compatibility of Online Events Software

8x8 X Series

Feature Set Not Supported

N/A

7.8

Skype

78%

Skype ranks higher in 4/4 features

High quality audio

N/A

0 Ratings

8.4

84%

129 Ratings

High quality video

N/A

0 Ratings

8.0

80%

127 Ratings

Low bandwidth requirements

N/A

0 Ratings

6.7

67%

124 Ratings

Mobile support

N/A

0 Ratings

8.2

82%

112 Ratings

Screen Sharing

8x8 X Series

Feature Set Not Supported

N/A

7.7

Skype

77%

Skype ranks higher in 2/2 features

Desktop sharing

N/A

0 Ratings

8.3

83%

112 Ratings

Whiteboards

N/A

0 Ratings

7.2

72%

55 Ratings

Online Meetings / Events

8x8 X Series

Feature Set Not Supported

N/A

7.8

Skype

78%

Skype ranks higher in 5/5 features

Calendar integration

N/A

0 Ratings

7.8

78%

79 Ratings

Meeting initiation

N/A

0 Ratings

8.3

83%

100 Ratings

Integrates with social media

N/A

0 Ratings

7.2

72%

59 Ratings

Record meetings / events

N/A

0 Ratings

7.7

77%

71 Ratings

Slideshows

N/A

0 Ratings

8.1

81%

63 Ratings

Online Events Collaboration

8x8 X Series

Feature Set Not Supported

N/A

8.1

Skype

81%

Skype ranks higher in 3/3 features

Live chat

N/A

0 Ratings

8.6

86%

105 Ratings

Audience polling

N/A

0 Ratings

7.6

76%

60 Ratings

Q&A

N/A

0 Ratings

8.0

80%

57 Ratings

Online Events Security

8x8 X Series

Feature Set Not Supported

N/A

7.6

Skype

76%

Skype ranks higher in 3/3 features

User authentication

N/A

0 Ratings

7.7

77%

81 Ratings

Participant roles & permissions

N/A

0 Ratings

7.3

73%

77 Ratings

Confidential attendee list

N/A

0 Ratings

7.9

79%

56 Ratings

Attribute Ratings

8x8 X Series is rated higher in 2 areas: Likelihood to Recommend, Usability
Skype is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating

8x8 X Series

83%

267 Ratings

7.8

Skype

78%

134 Ratings

8x8 X Series

95%

14 Ratings

9.9

Skype

99%

4 Ratings

8x8 X Series

93%

39 Ratings

7.0

Skype

70%

2 Ratings

8x8 X Series

92%

8 Ratings

Skype

N/A

0 Ratings

8x8 X Series

93%

8 Ratings

Skype

N/A

0 Ratings

8x8 X Series

73%

173 Ratings

8.0

Skype

80%

75 Ratings

8x8 X Series

100%

1 Rating

Skype

N/A

0 Ratings

8x8 X Series

86%

12 Ratings

10.0

Skype

100%

3 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%

8 Ratings

Skype

N/A

0 Ratings

8x8 X Series

87%

6 Ratings

Skype

N/A

0 Ratings

8x8 X Series

89%

7 Ratings

Skype

N/A

0 Ratings

Pros

We love the conference calling since many users are working from home.
The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
Being able to take the phones with us using the app on our cell phones is a bonus.

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Verified User

Administrator in Information Technology

Mechanical Or Industrial Engineering Company, 51-200 employees

View all 267 answers on this topic

The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.

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Verified User

Professional in Human Resources

Education Management Company, 501-1000 employees

View all 134 answers on this topic

Cons

App improvement - connectivity issues
Base level training - new employee handbook/training
Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

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Verified User

Administrative Assistant in Customer Service

Financial Services Company, 1-10 employees

View all 267 answers on this topic

This is really small, but I'd love to see the emoticons updated to emojis.
Make calling free like some other communications app providers.
Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.

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Verified User

Account Manager in Sales

Computer Software Company, 11-50 employees

View all 134 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition

8x8 Express	$12¹
X2	$24¹
X4	$44¹

Per User/Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Skype Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

8x8 X Series 9.5

Based on 14 answers

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

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Skype 9.9

Based on 4 answers

I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.

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Verified User

Employee in Marketing

Education Management Company, 1001-5000 employees

View all 4 answers on this topic

Usability

8x8 X Series 9.3

Based on 39 answers

Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

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Verified User

Professional in Sales

Telecommunications Company, 11-50 employees

View all 39 answers on this topic

Skype 7.0

Based on 2 answers

Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.

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Daniel Epstein

Producer/Videographer/Editor

Firefilm ProductionsMedia Production, 1-10 employees

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Reliability and Availability

8x8 X Series 9.2

Based on 8 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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Daniel Herrera

IT Manager

MedTrainerInternet, 51-200 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Performance

8x8 X Series 9.3

Based on 8 answers

No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series 7.3

Based on 173 answers

I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

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Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

View all 173 answers on this topic

Skype 8.0

Based on 75 answers

I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.

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Ricardo G Lopes

English Interpreter & Translator

Self EmployedInformation Technology and Services, 1-10 employees

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In-Person Training

8x8 X Series 10.0

Based on 1 answer

The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

8x8 X Series 8.6

Based on 12 answers

None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 12 answers on this topic

Skype 10.0

Based on 3 answers

It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.

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Verified User

Employee in Marketing

Education Management Company, 1001-5000 employees

View all 3 answers on this topic

Alternatives Considered

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.

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Daniel Bonilla

IT Manager

BBJ LinenEvents Services, 201-500 employees

View all 267 answers on this topic

Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.

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Tim Daciuk

Director, Advanced Analytics

SmartSimple Software IncComputer Software, 51-200 employees

View all 134 answers on this topic

Contract Terms and Pricing Model

8x8 X Series 7.6

Based on 8 answers

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

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Jondre Chandler

Sr.Telecom Manager

Acer America Corp.Computer Hardware, 5001-10,000 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Scalability

8x8 X Series 8.7

Based on 6 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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Daniel Herrera

IT Manager

MedTrainerInternet, 51-200 employees

View all 6 answers on this topic

No score

No answers yet

No answers on this topic

Professional Services

8x8 X Series 8.9

Based on 7 answers

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

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Verified User

Team Lead in Customer Service

Financial Services Company, 51-200 employees

View all 267 answers on this topic

Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.

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Nestor Navarro

Workforce Manager

CoverhoundInsurance, 51-200 employees

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8x8 X Series

Skype

8x8 X Series

Skype

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series

Skype

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series

Skype

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series

Skype

Mobile app for iOS

Mobile app for Android

8x8 X Series

Skype

High quality audio

High quality video

Low bandwidth requirements

Mobile support

8x8 X Series

Skype

Desktop sharing

Whiteboards

8x8 X Series

Skype

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

8x8 X Series

Skype

Live chat

Audience polling

Q&A

8x8 X Series

Skype

User authentication

Participant roles & permissions

Confidential attendee list

8x8 X Series

Skype

8x8 X Series

Skype

8x8 X Series

Skype

8x8 X Series

Skype

8x8 X Series

Skype

8x8 X Series

Skype

8x8 X Series

Skype

8x8 X Series

Skype

8x8 X Series

Skype

8x8 X Series

Skype

8x8 X Series

Skype

Likelihood to Recommend

8x8 X Series

Skype

Pros

8x8 X Series