What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
441 Ratings
8x8 X Series
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
441 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 441 reviews and ratings
Skype
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2367 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 2367 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
Feature Set Ratings
Cloud PBX

8.7
8x8 X Series
87%

Skype
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 5/5 features
8x8 X Series ranks higher in 5/5 features
Hosted PBX

8.6
86%
126 Ratings

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings

N/A
0 Ratings
User templates

8.3
83%
132 Ratings

N/A
0 Ratings
Call reports

8.1
81%
171 Ratings

N/A
0 Ratings
Directory of employee names

8.4
84%
188 Ratings

N/A
0 Ratings
Call Management

8.4
8x8 X Series
84%

Skype
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 5/5 features
8x8 X Series ranks higher in 5/5 features
Answering rules

8.3
83%
227 Ratings

N/A
0 Ratings
Call recording

9.2
92%
188 Ratings

N/A
0 Ratings
Call park

7.9
79%
179 Ratings

N/A
0 Ratings
Call screening

8.0
80%
168 Ratings

N/A
0 Ratings
Message alerts

8.7
87%
219 Ratings

N/A
0 Ratings
VoIP system collaboration

8.3
8x8 X Series
83%

Skype
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 4/4 features
8x8 X Series ranks higher in 4/4 features
Video conferencing

7.6
76%
113 Ratings

N/A
0 Ratings
Audio conferencing

8.2
82%
160 Ratings

N/A
0 Ratings
Video screen sharing

8.7
87%
68 Ratings

N/A
0 Ratings
Instant messaging

8.8
88%
91 Ratings

N/A
0 Ratings
Mobile apps

8.5
8x8 X Series
85%

Skype
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 2/2 features
8x8 X Series ranks higher in 2/2 features
Mobile app for iOS

8.5
85%
179 Ratings

N/A
0 Ratings
Mobile app for Android

8.5
85%
138 Ratings

N/A
0 Ratings
Performance & Compatibility of Online Events Software

8x8 X Series
Feature Set Not Supported
N/A

7.8
Skype
78%
Skype ranks higher in 4/4 features
Skype ranks higher in 4/4 features
High quality audio

N/A
0 Ratings

8.4
84%
129 Ratings
High quality video

N/A
0 Ratings

8.0
80%
127 Ratings
Low bandwidth requirements

N/A
0 Ratings

6.7
67%
124 Ratings
Mobile support

N/A
0 Ratings

8.2
82%
112 Ratings
Screen Sharing

8x8 X Series
Feature Set Not Supported
N/A

7.7
Skype
77%
Skype ranks higher in 2/2 features
Skype ranks higher in 2/2 features
Desktop sharing

N/A
0 Ratings

8.3
83%
112 Ratings
Whiteboards

N/A
0 Ratings

7.2
72%
55 Ratings
Online Meetings / Events

8x8 X Series
Feature Set Not Supported
N/A

7.8
Skype
78%
Skype ranks higher in 5/5 features
Skype ranks higher in 5/5 features
Calendar integration

N/A
0 Ratings

7.8
78%
79 Ratings
Meeting initiation

N/A
0 Ratings

8.3
83%
100 Ratings
Integrates with social media

N/A
0 Ratings

7.2
72%
59 Ratings
Record meetings / events

N/A
0 Ratings

7.7
77%
71 Ratings
Slideshows

N/A
0 Ratings

8.1
81%
63 Ratings
Online Events Collaboration

8x8 X Series
Feature Set Not Supported
N/A

8.1
Skype
81%
Skype ranks higher in 3/3 features
Skype ranks higher in 3/3 features
Live chat

N/A
0 Ratings

8.6
86%
105 Ratings
Audience polling

N/A
0 Ratings

7.6
76%
60 Ratings
Q&A

N/A
0 Ratings

8.0
80%
57 Ratings
Online Events Security

8x8 X Series
Feature Set Not Supported
N/A

7.6
Skype
76%
Skype ranks higher in 3/3 features
Skype ranks higher in 3/3 features
User authentication

N/A
0 Ratings

7.7
77%
81 Ratings
Participant roles & permissions

N/A
0 Ratings

7.3
73%
77 Ratings
Confidential attendee list

N/A
0 Ratings

7.9
79%
56 Ratings
Attribute Ratings
- 8x8 X Series is rated higher in 2 areas: Likelihood to Recommend, Usability
- Skype is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating
Likelihood to Recommend

8.3
8x8 X Series
83%
267 Ratings

7.8
Skype
78%
134 Ratings
Likelihood to Renew

9.5
8x8 X Series
95%
14 Ratings

9.9
Skype
99%
4 Ratings
Usability

9.3
8x8 X Series
93%
39 Ratings

7.0
Skype
70%
2 Ratings
Availability

9.2
8x8 X Series
92%
8 Ratings

Skype
N/A
0 Ratings
Performance

9.3
8x8 X Series
93%
8 Ratings

Skype
N/A
0 Ratings
Support Rating

7.3
8x8 X Series
73%
173 Ratings

8.0
Skype
80%
75 Ratings
In-Person Training

10.0
8x8 X Series
100%
1 Rating

Skype
N/A
0 Ratings
Implementation Rating

8.6
8x8 X Series
86%
12 Ratings

10.0
Skype
100%
3 Ratings
Contract Terms and Pricing Model

7.6
8x8 X Series
76%
8 Ratings

Skype
N/A
0 Ratings
Product Scalability

8.7
8x8 X Series
87%
6 Ratings

Skype
N/A
0 Ratings
Professional Services

8.9
8x8 X Series
89%
7 Ratings

Skype
N/A
0 Ratings
Likelihood to Recommend
8x8 X Series
The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

Verified User
Manager in Information Technology
Construction Company, 1001-5000 employeesSkype
Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.

Verified User
Manager in Marketing
Market Research Company, 1-10 employeesPros
8x8 X Series
- We love the conference calling since many users are working from home.
- The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
- Being able to take the phones with us using the app on our cell phones is a bonus.

Verified User
Administrator in Information Technology
Mechanical Or Industrial Engineering Company, 51-200 employeesSkype
- The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
- Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
- Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.

Verified User
Professional in Human Resources
Education Management Company, 501-1000 employeesCons
8x8 X Series
- App improvement - connectivity issues
- Base level training - new employee handbook/training
- Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
- Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

Verified User
Administrative Assistant in Customer Service
Financial Services Company, 1-10 employeesSkype
- This is really small, but I'd love to see the emoticons updated to emojis.
- Make calling free like some other communications app providers.
- Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.

Verified User
Account Manager in Sales
Computer Software Company, 11-50 employeesPricing Details
8x8 X Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12 Per User/Per Month
8x8 X Series Editions & Modules
Edition
8x8 Express | $121 |
---|---|
X2 | $241 |
X4 | $441 |
- Per User/Per Month
Additional Pricing Details
—Skype
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Skype Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
8x8 X Series
8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
IT specialist
CHCMedical Practice, 201-500 employees
Skype
Skype 9.9
Based on 4 answers
I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.

Verified User
Employee in Marketing
Education Management Company, 1001-5000 employeesUsability
8x8 X Series
8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

Verified User
Professional in Sales
Telecommunications Company, 11-50 employeesSkype
Skype 7.0
Based on 2 answers
Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
Producer/Videographer/Editor
Firefilm ProductionsMedia Production, 1-10 employees
Reliability and Availability
8x8 X Series
8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
Skype
No score
No answers yet
No answers on this topic
Performance
8x8 X Series
8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
IT specialist
CHCMedical Practice, 201-500 employees
Skype
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series
8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employeesSkype
Skype 8.0
Based on 75 answers
I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
English Interpreter & Translator
Self EmployedInformation Technology and Services, 1-10 employees
In-Person Training
8x8 X Series
8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
IT specialist
CHCMedical Practice, 201-500 employees
Skype
No score
No answers yet
No answers on this topic
Implementation Rating
8x8 X Series
8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
IT specialist
CHCMedical Practice, 201-500 employees
Skype
Skype 10.0
Based on 3 answers
It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.

Verified User
Employee in Marketing
Education Management Company, 1001-5000 employeesAlternatives Considered
8x8 X Series
8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
IT Manager
BBJ LinenEvents Services, 201-500 employees
Skype
Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
Director, Advanced Analytics
SmartSimple Software IncComputer Software, 51-200 employees
Contract Terms and Pricing Model
8x8 X Series
8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
adjust for you.
Sr.Telecom Manager
Acer America Corp.Computer Hardware, 5001-10,000 employees
Skype
No score
No answers yet
No answers on this topic
Scalability
8x8 X Series
8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
Skype
No score
No answers yet
No answers on this topic
Professional Services
8x8 X Series
8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
IT specialist
CHCMedical Practice, 201-500 employees
Skype
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series
- 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
- The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
- Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

Verified User
Team Lead in Customer Service
Financial Services Company, 51-200 employeesSkype
- Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
- Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
- The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
Workforce Manager
CoverhoundInsurance, 51-200 employees