What users are saying about
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Top Rated
441 Ratings
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Top Rated
2367 Ratings

8x8 X Series

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Top Rated
441 Ratings
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Score 8.3 out of 100

Skype

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Top Rated
2367 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Cloud PBX

    8.7

    8x8 X Series

    87%

    Skype

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.6
    86%
    126 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.8
    98%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.3
    83%
    132 Ratings
    N/A
    0 Ratings

    Call reports

    8.1
    81%
    171 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.4
    84%
    188 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    8x8 X Series

    84%

    Skype

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.3
    83%
    227 Ratings
    N/A
    0 Ratings

    Call recording

    9.2
    92%
    188 Ratings
    N/A
    0 Ratings

    Call park

    7.9
    79%
    179 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    168 Ratings
    N/A
    0 Ratings

    Message alerts

    8.7
    87%
    219 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    8x8 X Series

    83%

    Skype

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.6
    76%
    113 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    160 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.7
    87%
    68 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.8
    88%
    91 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.5

    8x8 X Series

    85%

    Skype

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    179 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.5
    85%
    138 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.8

    Skype

    78%
    Skype ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.4
    84%
    129 Ratings

    High quality video

    N/A
    0 Ratings
    8.0
    80%
    127 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.7
    67%
    124 Ratings

    Mobile support

    N/A
    0 Ratings
    8.2
    82%
    112 Ratings

    Screen Sharing

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.7

    Skype

    77%
    Skype ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.3
    83%
    112 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.2
    72%
    55 Ratings

    Online Meetings / Events

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.8

    Skype

    78%
    Skype ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.8
    78%
    79 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.3
    83%
    100 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.2
    72%
    59 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.7
    77%
    71 Ratings

    Slideshows

    N/A
    0 Ratings
    8.1
    81%
    63 Ratings

    Online Events Collaboration

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.1

    Skype

    81%
    Skype ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    105 Ratings

    Audience polling

    N/A
    0 Ratings
    7.6
    76%
    60 Ratings

    Q&A

    N/A
    0 Ratings
    8.0
    80%
    57 Ratings

    Online Events Security

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.6

    Skype

    76%
    Skype ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    81 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.3
    73%
    77 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.9
    79%
    56 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Skype is rated higher in 3 areas: Likelihood to Renew, Support Rating, Implementation Rating

    Likelihood to Recommend

    8.3

    8x8 X Series

    83%
    267 Ratings
    7.8

    Skype

    78%
    134 Ratings

    Likelihood to Renew

    9.5

    8x8 X Series

    95%
    14 Ratings
    9.9

    Skype

    99%
    4 Ratings

    Usability

    9.3

    8x8 X Series

    93%
    39 Ratings
    7.0

    Skype

    70%
    2 Ratings

    Availability

    9.2

    8x8 X Series

    92%
    8 Ratings

    Skype

    N/A
    0 Ratings

    Performance

    9.3

    8x8 X Series

    93%
    8 Ratings

    Skype

    N/A
    0 Ratings

    Support Rating

    7.3

    8x8 X Series

    73%
    173 Ratings
    8.0

    Skype

    80%
    75 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    Skype

    N/A
    0 Ratings

    Implementation Rating

    8.6

    8x8 X Series

    86%
    12 Ratings
    10.0

    Skype

    100%
    3 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Skype

    N/A
    0 Ratings

    Product Scalability

    8.7

    8x8 X Series

    87%
    6 Ratings

    Skype

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Skype

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8 X Series

    The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.
    Anonymous | TrustRadius Reviewer

    Skype

    Skype is well suited for quick calls back and forth, in both video and audio, among team members who have it already installed and who know how to use it. It is less well-suited when trying to do a presentation for somebody who does NOT have it installed or who lacks internet speed.
    Anonymous | TrustRadius Reviewer

    Pros

    8x8 X Series

    • We love the conference calling since many users are working from home.
    • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
    • Being able to take the phones with us using the app on our cell phones is a bonus.
    Anonymous | TrustRadius Reviewer

    Skype

    • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
    • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
    • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
    Anonymous | TrustRadius Reviewer

    Cons

    8x8 X Series

    • App improvement - connectivity issues
    • Base level training - new employee handbook/training
    • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
    • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
    Anonymous | TrustRadius Reviewer

    Skype

    • This is really small, but I'd love to see the emoticons updated to emojis.
    • Make calling free like some other communications app providers.
    • Grant the ability to not show that you're online even when you are. Sometimes you want to make a call, but you don't want other people to see you're online and start messaging you.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    8x8 X Series

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $12 Per User/Per Month

    8x8 X Series Editions & Modules

    Edition
    8x8 Express$121
    X2$241
    X4$441
    1. Per User/Per Month
    Additional Pricing Details

    Skype

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skype Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    8x8 X Series

    8x8 X Series 9.5
    Based on 14 answers
    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Steve Morin | TrustRadius Reviewer

    Skype

    Skype 9.9
    Based on 4 answers
    I really appreciate Skype for its features and quality standards. It really helps in terms of virtual assistance in the lockdown period where we need to maintain Social distancing and need to work online.
    Anonymous | TrustRadius Reviewer

    Usability

    8x8 X Series

    8x8 X Series 9.3
    Based on 39 answers
    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Anonymous | TrustRadius Reviewer

    Skype

    Skype 7.0
    Based on 2 answers
    Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
    Daniel Epstein | TrustRadius Reviewer

    Reliability and Availability

    8x8 X Series

    8x8 X Series 9.2
    Based on 8 answers
    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Daniel Herrera | TrustRadius Reviewer

    Skype

    No score
    No answers yet
    No answers on this topic

    Performance

    8x8 X Series

    8x8 X Series 9.3
    Based on 8 answers
    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Steve Morin | TrustRadius Reviewer

    Skype

    No score
    No answers yet
    No answers on this topic

    Support Rating

    8x8 X Series

    8x8 X Series 7.3
    Based on 173 answers
    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
    Anonymous | TrustRadius Reviewer

    Skype

    Skype 8.0
    Based on 75 answers
    I am not aware of the current support level for Skype for business, as I have never used even though I have the product.However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
    Ricardo G Lopes | TrustRadius Reviewer

    In-Person Training

    8x8 X Series

    8x8 X Series 10.0
    Based on 1 answer
    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Steve Morin | TrustRadius Reviewer

    Skype

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    8x8 X Series

    8x8 X Series 8.6
    Based on 12 answers
    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
    Steve Morin | TrustRadius Reviewer

    Skype

    Skype 10.0
    Based on 3 answers
    It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    8x8 X Series

    8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
    Daniel Bonilla | TrustRadius Reviewer

    Skype

    Microsoft Teams provides basically the same services. Local number calling is not available (that I know of) but that only matters if you have any need to use it. Teams is a little more stable, especially with a lot of people on a call. Skype is easier to set up and to operate. Skype also has a larger install base.
    Tim Daciuk | TrustRadius Reviewer

    Contract Terms and Pricing Model

    8x8 X Series

    8x8 X Series 7.6
    Based on 8 answers
    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Jondre Chandler | TrustRadius Reviewer

    Skype

    No score
    No answers yet
    No answers on this topic

    Scalability

    8x8 X Series

    8x8 X Series 8.7
    Based on 6 answers
    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Daniel Herrera | TrustRadius Reviewer

    Skype

    No score
    No answers yet
    No answers on this topic

    Professional Services

    8x8 X Series

    8x8 X Series 8.9
    Based on 7 answers
    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Steve Morin | TrustRadius Reviewer

    Skype

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    8x8 X Series

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Anonymous | TrustRadius Reviewer

    Skype

    • Overall Skype is a good investment. We use regular Skype so its a product that comes with Windows PC's as a standard app. We dont use Skype for Business so this cuts cost overall.
    • Using the basic functions of Skype and not Skype for business does have some downsides but you do save money. There are many other apps we use as well as Skype in order to accomplish all of our goals.
    • The downside of course is that the more you want Skype to do, the more money it will cost the organization as a whole. It does have many more functions which you have to upgrade to Skype for business for. That is my only criticism.
    Nestor Navarro | TrustRadius Reviewer

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