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318 Ratings
Top Rated
2052 Ratings

8x8 X Series (Formerly Virtual Office)

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318 Ratings
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Score 7.5 out of 100
Top Rated
2052 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Matthew Raspopovich | TrustRadius Reviewer

Skype for Business

You may be wondering why to choose Skype for Business and pay for Skype when there is also a free option. The free Skype doesn't come with features that would be helpful to a big group as it only has the capability to connect less than 25 participants in any one meeting. If you have a large group of employees that need to meet, Skype for Business is definitely worth the upgrade.
Sarah Bandy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Skype for Business
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Skype for Business
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Skype for Business
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Skype for Business
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Skype for Business
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Skype for Business

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Skype for Business
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Skype for Business
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Skype for Business
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Skype for Business
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Skype for Business
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Skype for Business

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
Skype for Business
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Skype for Business
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Skype for Business
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
Skype for Business
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Skype for Business

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
Skype for Business
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Skype for Business
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Skype for Business

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
Skype for Business
7.5
High quality audio
8x8 X Series (Formerly Virtual Office)
Skype for Business
8.2
High quality video
8x8 X Series (Formerly Virtual Office)
Skype for Business
7.9
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
Skype for Business
6.9
Mobile support
8x8 X Series (Formerly Virtual Office)
Skype for Business
7.1

Screen Sharing

8x8 X Series (Formerly Virtual Office)
Skype for Business
8.0
Desktop sharing
8x8 X Series (Formerly Virtual Office)
Skype for Business
8.4
Whiteboards
8x8 X Series (Formerly Virtual Office)
Skype for Business
7.6

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
Skype for Business
7.9
Calendar integration
8x8 X Series (Formerly Virtual Office)
Skype for Business
8.7
Meeting initiation
8x8 X Series (Formerly Virtual Office)
Skype for Business
8.4
Integrates with social media
8x8 X Series (Formerly Virtual Office)
Skype for Business
6.8
Record meetings / events
8x8 X Series (Formerly Virtual Office)
Skype for Business
7.5
Slideshows
8x8 X Series (Formerly Virtual Office)
Skype for Business
8.0

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
Skype for Business
7.8
Live chat
8x8 X Series (Formerly Virtual Office)
Skype for Business
8.4
Audience polling
8x8 X Series (Formerly Virtual Office)
Skype for Business
7.7
Q&A
8x8 X Series (Formerly Virtual Office)
Skype for Business
7.4

Online Events Security

8x8 X Series (Formerly Virtual Office)
Skype for Business
7.8
User authentication
8x8 X Series (Formerly Virtual Office)
Skype for Business
7.9
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
Skype for Business
7.7
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
Skype for Business
7.9

Pros

8x8 X Series (Formerly Virtual Office)

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven | TrustRadius Reviewer

Skype for Business

  • It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
  • Allows sharing the computer screen for excellent communication.
  • It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
  • Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
  • You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.
Exson Meza | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl | TrustRadius Reviewer

Skype for Business

  • Having multiple Chats/Conversations open, make Skype unresponsive from time to time. Sometimes it has tendencies of crashing even on high-end machines.
  • Grouping chats - Works well, however, there is no option to group appointed meeting conversation with other regular conversations/chats that were not initiated by calendar event.
  • Should be able to have some themes to choose from. Microsoft is going for a dark theme in Windows insider program. Personal Skype already has it why wouldn't Skype for business have it? It is pleasant to the eye, at least in my opinion and for my eyes.
Stefan Trbojevic | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Skype for Business

Skype for Business 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Emiliano Monterubbianesi | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Matt LaMunyan | TrustRadius Reviewer

Skype for Business

Skype for Business 7.6
Based on 13 answers
Skype for Business is great for instant messaging, with some minor issues. It has an acceptable quality for audio and video conferencing. Its integration with Microsoft Office is a big plus.The one that is a real setback is the screen sharing during conferences, which can be really annoying to watch if it doesn't disconnect too often.
Cristian Bodnarasec | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Christopher Alcumbrack | TrustRadius Reviewer

Skype for Business

Skype for Business 7.9
Based on 43 answers
As every team has strengths and weaknesses, I believe that every team can improve on points such as speed, practicality, communication. I haven't had many occurrences for which I needed Skype support, but the ones I did have were well attended to and got resolved.
Layon Domiciano | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Skype for Business

Skype for Business 7.0
Based on 2 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

Skype for Business

I have used Google Hangouts previously, and I believe that Skype is a better service. It is intertwined with the calendar. Also, when installing it as part of the Office 365 package, it is only a second install. I also like how it saves the messages within Outlook. Skype for Business also uses end to end encryption. This makes all business communication more secure than Google Hangouts
Marie Rodriguez | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Skype for Business

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Tim Layton | TrustRadius Reviewer

Skype for Business

  • Using Skype for Business has allowed our sellers to collaborate with clients all over the world quickly and effectively, ultimately encouraging positive client relationships.
  • The ability to train our sellers and excellence teams across the globe has been undeniably helpful in communicating the latest business developments and seller strategies.
Sondra Kinder | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
Skype for Business
8.3

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
Skype for Business
9.0

Usability

8x8 X Series (Formerly Virtual Office)
7.8
Skype for Business
7.6

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
Skype for Business

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Skype for Business

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
Skype for Business
7.9

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
Skype for Business
7.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Skype for Business

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