8x8 X Series (Formerly Virtual Office) vs Skype for Business

• The control panel is great and gives us full flexibility over how our system is configured.
• The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
• The smartphone app is great and is just like having your fully-functional desk phone in your pocket.

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• It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
• Allows sharing the computer screen for excellent communication.
• It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
• Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
• You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.

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• The mobile app is good but can be too much at times, almost taking over the phone.
• It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
• The setup for the auto attendant is very intuitive, granted it works well once set up.
• It would be nice if a call placed on hold could be picked up by another extension

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• Having multiple Chats/Conversations open, make Skype unresponsive from time to time. Sometimes it has tendencies of crashing even on high-end machines.
• Grouping chats - Works well, however, there is no option to group appointed meeting conversation with other regular conversations/chats that were not initiated by calendar event.
• Should be able to have some themes to choose from. Microsoft is going for a dark theme in Windows insider program. Personal Skype already has it why wouldn't Skype for business have it? It is pleasant to the eye, at least in my opinion and for my eyes.

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• For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.

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• Using Skype for Business has allowed our sellers to collaborate with clients all over the world quickly and effectively, ultimately encouraging positive client relationships.
• The ability to train our sellers and excellence teams across the globe has been undeniably helpful in communicating the latest business developments and seller strategies.

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