8x8 Work vs. Slack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.5 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
Slack
Score 9.0 out of 10
N/A
Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The…
$0
per month per user
Pricing
8x8 WorkSlack
Editions & Modules
No answers on this topic
Free
$0
Pro
$7.25*
per month per user
Business+
$12.50*
per month per user
Enterprise
Contact Sales
Offerings
Pricing Offerings
8x8 WorkSlack
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month.
More Pricing Information
Community Pulse
8x8 WorkSlack
Considered Both Products
8x8 Work
Chose 8x8 Work
8x8 isn't that similar to Slack, but it offers a good option, especially for a smaller company.
Chose 8x8 Work
As an employee, we have used many communication systems in the pst such as Skype, Zoom, Microsoft Teams, Slack, etc. I believe the reason why 8x8 X Series is better than all its counterparts is due to the one-stop solution it offers along with better quality. In my opinion, the …
Chose 8x8 Work
I put my signature of approval on this product due to the fact I trust the internal process and the people at the enterprise, business, and organization, Majestic, that we were doing something good for everyone and making everyone's job easier, better, and hassle-free as we …
Chose 8x8 Work
If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
Chose 8x8 Work
All of the ones listed were light years better. I forgot to mention on earlier questions that the video conferencing we would consistently have people breaking up and being kicked off. Never had that issue with Teams.
Chose 8x8 Work
Mitel MiCollab was very complex and required a lot of training. However it was always reliable, we never had issues with call quality, dead air, or call disconnects. The technical support was very knowledgeable and was not outsourced to another country.
Chose 8x8 Work
8x8 stacks up against our previous VoIP, OnSIP, because it has a much easier user interface on their mobile and desktop app. The quality of their phone and video calls is way better; therefore, we chose 8x8 instead.
Chose 8x8 Work
I haven't been a part of too many comparisons, but I have used other VoiP connections in the past. When I started at this company, they were already using 8x8. I was worried, as my past history with internet telephonic communications has been sketchy at best. But 8x8 surprised …
Slack

No answer on this topic

Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
8x8 WorkSlack
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.7
341 Ratings
6% above category average
Slack
-
Ratings
Hosted PBX8.3193 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings00 Ratings
User templates8.3212 Ratings00 Ratings
Call reports8.2271 Ratings00 Ratings
Directory of employee names8.7306 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.5
388 Ratings
1% above category average
Slack
-
Ratings
Answering rules8.8347 Ratings00 Ratings
Call recording8.7299 Ratings00 Ratings
Call park8.8278 Ratings00 Ratings
Call screening7.5263 Ratings00 Ratings
Message alerts8.7335 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.7
282 Ratings
5% above category average
Slack
-
Ratings
Video conferencing8.6179 Ratings00 Ratings
Audio conferencing8.6244 Ratings00 Ratings
Video screen sharing9.0125 Ratings00 Ratings
Instant messaging8.8180 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
9.0
337 Ratings
8% above category average
Slack
-
Ratings
Mobile app for iOS8.9273 Ratings00 Ratings
Mobile app for Android9.1222 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
8x8 Work
-
Ratings
Slack
7.8
384 Ratings
1% below category average
Task Management00 Ratings7.7238 Ratings
Gantt Charts00 Ratings7.061 Ratings
Scheduling00 Ratings7.7196 Ratings
Workflow Automation00 Ratings7.8213 Ratings
Mobile Access00 Ratings9.2371 Ratings
Search00 Ratings8.2369 Ratings
Visual planning tools00 Ratings7.2142 Ratings
Communication
Comparison of Communication features of Product A and Product B
8x8 Work
-
Ratings
Slack
8.6
394 Ratings
7% above category average
Chat00 Ratings9.6394 Ratings
Notifications00 Ratings8.9390 Ratings
Discussions00 Ratings9.1381 Ratings
Surveys00 Ratings8.2235 Ratings
Internal knowledgebase00 Ratings7.7235 Ratings
Integrates with GoToMeeting00 Ratings8.4111 Ratings
Integrates with Gmail and Google Hangouts00 Ratings8.5184 Ratings
Integrates with Outlook00 Ratings8.3122 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
8x8 Work
-
Ratings
Slack
8.4
368 Ratings
3% above category average
Versioning00 Ratings8.0171 Ratings
Video files00 Ratings8.4324 Ratings
Audio files00 Ratings8.4319 Ratings
Document collaboration00 Ratings8.1257 Ratings
Access control00 Ratings8.1237 Ratings
Advanced security features00 Ratings8.1199 Ratings
Integrates with Google Drive00 Ratings8.7213 Ratings
Device sync00 Ratings9.0258 Ratings
Best Alternatives
8x8 WorkSlack
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
HCL Connections
HCL Connections
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkSlack
Likelihood to Recommend
8.4
(407 ratings)
9.3
(394 ratings)
Likelihood to Renew
9.9
(24 ratings)
9.4
(20 ratings)
Usability
9.4
(54 ratings)
9.8
(29 ratings)
Availability
9.2
(9 ratings)
-
(0 ratings)
Performance
8.9
(9 ratings)
-
(0 ratings)
Support Rating
7.7
(139 ratings)
1.0
(65 ratings)
In-Person Training
9.2
(3 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
-
(0 ratings)
Implementation Rating
9.1
(13 ratings)
10.0
(2 ratings)
Configurability
8.5
(8 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.2
(9 ratings)
-
(0 ratings)
Ease of integration
9.1
(6 ratings)
-
(0 ratings)
Product Scalability
8.6
(9 ratings)
-
(0 ratings)
Professional Services
8.8
(7 ratings)
-
(0 ratings)
Vendor post-sale
7.0
(7 ratings)
-
(0 ratings)
Vendor pre-sale
7.0
(7 ratings)
-
(0 ratings)
User Testimonials
8x8 WorkSlack
Likelihood to Recommend
8x8, Inc.
8x8 is well suited for our small private practice. Even though we are close to each other, it makes managing and transferring calls effortless. Concurrent calls are also a strong suit. Even if two people are logged into the same user account, being able to answer two lines at the same time and flip between devices is a great feature to have.
Read full review
Salesforce
I think Slack works really well in office settings, or even for any group of people who need an easy way to communicate with each other through organized channels. It may not be the best for those who intend to use it as a social media type app, it is more geared towards business use.
Read full review
Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Salesforce
  • Automated Notifications: Integrated tools like Jira, Trello, and Google Drive to receive automated notifications and updates directly in Slack, improving visibility and efficiency within the team
  • Message Encryption: Slack encrypts the messages in transit and at rest, ensuring the security and privacy of sensitive information and making our IT team's life much easier.
  • Reminder Bots: We used Slackbot to set reminders, automate follow-up actions, and provided information based on user queries.
  • SurveyMonkey Integration: Integrated our Slack with SurveyMonkey to distribute surveys and collect feedback from team members, streamlining the feedback-gathering process which was a huge support to our HR and Admin team.
Read full review
Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
Read full review
Salesforce
  • The only thing I can think of is that it is easy to create too many channels. This has more to do with the team using Slack and less to do with Slack itself. maybe some direction on Slack's part on how best to utilize channels would be helpful.
Read full review
Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
Read full review
Salesforce
As useful as Slack has become within our company, I feel fairly confident we will continue to use Slack as a communication tool. They continue to improve their software and add value to its use within our office. Customer service delivers, which is an absolute must. Looking forward to how they improve.
Read full review
Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
Read full review
Salesforce
As long as you use the basic chat features and nothing more, it really is super easy to understand and use. Once you want to take advantage of some of the more advanced features and capabilities, that's when things get complicated. Anyone who has use SMS or a chat program before will be able to figure out the basics though, so rolling this out should be relatively straightforward and not required exhaustive training. Teaching chat etiquette is something else though.
Read full review
Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
Read full review
Salesforce
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Read full review
Salesforce
No answers on this topic
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
Read full review
Salesforce
I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Salesforce
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
Read full review
Salesforce
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
Read full review
Salesforce
It always helps if you communicate to everyone in the organization how important it is to drop whatever other chat tools they are using and jump quickly to Slack. They will all fall in love with it.
Read full review
Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
Read full review
Salesforce
Slack is the superior offering for what we do and who we communicate with. The other programs offer basic features, but Slack continues to innovate and is business-first, which is very helpful for our small team. The feature set and integrations are better in Slack than other offerings we have evaluated
Read full review
Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Read full review
Salesforce
No answers on this topic
Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Salesforce
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Salesforce
No answers on this topic
Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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Salesforce
  • We have a story when one guy mentioned in a our site group with tag @here about his wedding, he didnt know that @here works only for people who are online, so most of the people missed the message, slack is not the best place to update about the important things
  • Slack helps to solve and be updated if you have an internal problems and you want to know how the solving goes
Read full review
ScreenShots