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Top Rated
471 Ratings

8x8 X Series

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Top Rated
471 Ratings
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Score 8.3 out of 100
4 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Cloud PBX

    8.5

    8x8 X Series

    85%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.2
    82%
    133 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    142 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    181 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.3
    83%
    201 Ratings
    N/A
    0 Ratings

    Call Management

    8.5

    8x8 X Series

    85%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.3
    83%
    241 Ratings
    N/A
    0 Ratings

    Call recording

    9.0
    90%
    200 Ratings
    N/A
    0 Ratings

    Call park

    8.1
    81%
    189 Ratings
    N/A
    0 Ratings

    Call screening

    8.2
    82%
    180 Ratings
    N/A
    0 Ratings

    Message alerts

    8.8
    88%
    234 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.4

    8x8 X Series

    84%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.7
    77%
    120 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    170 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.9
    89%
    73 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.7
    87%
    103 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.6

    8x8 X Series

    86%

    Unify Office by RingCentral, from Atos

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    190 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.6
    86%
    147 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Unify Office by RingCentral, from Atos is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    8x8 X Series

    83%
    282 Ratings
    10.0

    Unify Office by RingCentral, from Atos

    100%
    1 Rating

    Likelihood to Renew

    9.9

    8x8 X Series

    99%
    15 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Usability

    9.4

    8x8 X Series

    94%
    41 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Availability

    9.6

    8x8 X Series

    96%
    8 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Performance

    9.7

    8x8 X Series

    97%
    8 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Support Rating

    7.5

    8x8 X Series

    75%
    173 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Implementation Rating

    9.5

    8x8 X Series

    95%
    13 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Configurability

    8.4

    8x8 X Series

    84%
    5 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Ease of integration

    9.5

    8x8 X Series

    95%
    4 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Product Scalability

    9.2

    8x8 X Series

    92%
    6 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Vendor post-sale

    9.4

    8x8 X Series

    94%
    4 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Vendor pre-sale

    9.7

    8x8 X Series

    97%
    4 Ratings

    Unify Office by RingCentral, from Atos

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    8x8 X is well suited for our company. Generally, there are no dropped calls. Our employees spend a lot of time on the phone with clients. Faxes go through smoothly and are received smoothly. Updates are done on a continuous basis. Great product for our company and our employees.
    Read full review

    Atos

    If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
    Read full review

    Pros

    8x8, Inc.

    • 8x8 it very easy to use and navigate.
    • 8x8 works well with the app as well so I can use it on my personal phone and on the go.
    • 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.
    Read full review

    Atos

    • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
    • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
    • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
    Read full review

    Cons

    8x8, Inc.

    • I'd like the ability to delete old chat/SMS messages
    • When I delete a voicemail, I'd like to see a popup that gives me the option to delete the incoming phone number simultaneously instead of having to hop between "Calls" and "Voicemail".
    • When setting up new users and inviting them to download and install the desktop app, it would be nice if the invite could come from my company email rather than having to warn the new user to be on the lookout for an email from 8x8. I always have to send an email reminder to the new user who may have deleted the email from 8x8 because they didn't recognize it. This adds extra steps as an admin to the process.
    Read full review

    Atos

    • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
    Read full review

    Pricing Details

    8x8 X Series

    Starting Price

    $12 Per User/Per Month

    Editions & Modules

    8x8 X Series editions and modules pricing
    EditionModules
    8x8 Express$121
    X2$242
    X4$443

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Unify Office by RingCentral, from Atos

    Starting Price

    $16.99 per user per month

    Editions & Modules

    Unify Office by RingCentral, from Atos editions and modules pricing
    EditionModules
    Standard€16.991
    Premium€22.992
    Ultimate€33.993

    Footnotes

    1. per user per month
    2. per user per month
    3. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    Atos

    No answers on this topic

    Usability

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    Atos

    No answers on this topic

    Reliability and Availability

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    Atos

    No answers on this topic

    Performance

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    Atos

    No answers on this topic

    Support Rating

    8x8, Inc.

    I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.
    Read full review

    Atos

    No answers on this topic

    In-Person Training

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    Atos

    No answers on this topic

    Implementation Rating

    8x8, Inc.

    The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
    Read full review

    Atos

    No answers on this topic

    Alternatives Considered

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    Atos

    Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    Atos

    No answers on this topic

    Scalability

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    Atos

    No answers on this topic

    Professional Services

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    Atos

    No answers on this topic

    Return on Investment

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

    Atos

    • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
    • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
    Read full review

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