What users are saying about
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207 Ratings
35 Ratings

8x8 X Series (Formerly Virtual Office)

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207 Ratings
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Score 7.5 out of 100
35 Ratings
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Score 8 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Viber
7.8
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Viber
7.3
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Viber
7.9
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Viber
7.9
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Viber
7.8
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Viber
8.3

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Viber
6.4
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Viber
6.2
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Viber
6.0
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Viber
5.8
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Viber
5.7
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Viber
8.2

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Viber
7.7
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Viber
7.9
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Viber
7.9
Video screen sharing
8x8 X Series (Formerly Virtual Office)
Viber
7.5
Instant messaging
8x8 X Series (Formerly Virtual Office)
Viber
7.5

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
Viber
8.2
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Viber
8.2
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.4
Viber
8.2

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Viber

  • With Viber, I can easily places free calls over wifi to talk with clients who also use Viber and are either in another country, or, when I am outside of the US. As a wedding photographer, I travel a great deal, so this is important.
  • Viber call quality is excellent and has improved greatly over the years. I no longer need to worry about calls dropping or low clarity.
  • It is not necessary to be "registered" in Viber with a username or password; you simply use it with your phone number.
  • Viber supports group messages, which I don't typically use with clients, but I love to use it with family and friends.
Liz Wade | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor | TrustRadius Reviewer

Viber

  • The quoting option is missing.
  • Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action.
  • It would be useful to also like a person's comment on a 1-1 conversation
Agnes Asodi | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Viber

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.6
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Viber

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Viber

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Viber

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales | TrustRadius Reviewer

Viber

Viber 6.2
Based on 6 answers
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Victoria L. | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Viber

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Viber

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer

Viber

Skype's user interface is really glitchy and doesn't provide same functionality in terms of fun elements - emojis or gifs. Slack is excellent communication tool but as well doesn't provide fun elements as Viber does(emojis, memes, gifs and more). I should also mention that quoting in Slack is not really easy and intuitive.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Viber

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard | TrustRadius Reviewer

Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.7
Viber
7.8

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Viber

Usability

8x8 X Series (Formerly Virtual Office)
8.6
Viber

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Viber

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Viber

Support Rating

8x8 X Series (Formerly Virtual Office)
6.7
Viber
6.2

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Viber

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Viber

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