What users are saying about
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194 Ratings
26 Ratings

8x8 X Series (Formerly Virtual Office)

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194 Ratings
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Score 7.5 out of 101
26 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Viber

It's perfect for messaging and group messaging, especially when users in group are from different places, organizations... (unlike Slack where you have to be member of same organization to be in same group). The video calls are the weak point of the app, so Viber is not good for conference calls, video calls and especially for group video conference calls.
Filip Witkowski profile photo

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Viber
7.5
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Viber
7.4
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Viber
8.7
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Viber
6.0
Call reports
8x8 X Series (Formerly Virtual Office)
7.8
Viber
7.7
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Viber
8.0

Call Management

8x8 X Series (Formerly Virtual Office)
8.7
Viber
6.5
Answering rules
8x8 X Series (Formerly Virtual Office)
8.6
Viber
5.6
Call recording
8x8 X Series (Formerly Virtual Office)
8.9
Viber
4.6
Call park
8x8 X Series (Formerly Virtual Office)
8.2
Viber
7.0
Call screening
8x8 X Series (Formerly Virtual Office)
8.7
Viber
6.6
Message alerts
8x8 X Series (Formerly Virtual Office)
8.8
Viber
8.8

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Viber
6.1
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Viber
7.2
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Viber
7.2
Instant messaging
8x8 X Series (Formerly Virtual Office)
Viber
4.0

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
Viber
7.9
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Viber
7.9
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Viber
7.9

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Viber

  • With Viber, I can easily places free calls over wifi to talk with clients who also use Viber and are either in another country, or, when I am outside of the US. As a wedding photographer, I travel a great deal, so this is important.
  • Viber call quality is excellent and has improved greatly over the years. I no longer need to worry about calls dropping or low clarity.
  • It is not necessary to be "registered" in Viber with a username or password; you simply use it with your phone number.
  • Viber supports group messages, which I don't typically use with clients, but I love to use it with family and friends.
Liz Wade profile photo

Cons

8x8 X Series (Formerly Virtual Office)

  • The desktop app is very nice but it is updated regularly and not always for the better. I would like to have a volume selection with each message.
  • The online management site is easy to work with but I have always had issues with the recorded voice messages never playing through my computer.
David Sluder profile photo

Viber

  • Video calling quality
  • New user notification. When I register in Viber I don't want others to see I just opened Viber
  • Viber out-calls require internet connection
  • Can't find and disable read receipts feature
Rashad Farzalizade profile photo

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Viber

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Viber

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Viber

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Viber

No score
No answers yet
No answers on this topic

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 40 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales profile photo

Viber

Viber 1.0
Based on 1 answer
Support does not reply to your issues.
No photo available

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

Viber

No answers on this topic

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

Viber

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW profile photo

Viber

We evaluated Whatsapp and Line as 2 other tools alongside with Viber and finally decided to go ahead with Viber since we found Viber's call quality especially on international calls to be really clear and much better without any disconnections or static when we compared it with the other ones that were available. Also, the call drop was virtually not existent in Viber and this was one of the main reasons for going ahead with Viber despite its lack of popularity.
Shiv Shivakumar profile photo

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Viber

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • A positive impact is that it simplifies things. We can work out of multiple offices and remain connected easily. The receptionist can transfer a call to my cell phone through the app so that I can answer a business call anywhere.
Jenny Fisher profile photo

Viber

  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan profile photo

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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