What users are saying about
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Top Rated
438 Ratings

8x8 X Series

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Top Rated
438 Ratings
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Score 8.3 out of 100
62 Ratings
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Score 6 out of 100

Feature Set Ratings

    Cloud PBX

    8.7

    8x8 X Series

    87%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.6
    86%
    125 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.8
    98%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.3
    83%
    131 Ratings
    N/A
    0 Ratings

    Call reports

    8.1
    81%
    171 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.4
    84%
    186 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    8x8 X Series

    84%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.3
    83%
    224 Ratings
    N/A
    0 Ratings

    Call recording

    9.2
    92%
    187 Ratings
    N/A
    0 Ratings

    Call park

    7.9
    79%
    176 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    166 Ratings
    N/A
    0 Ratings

    Message alerts

    8.7
    87%
    216 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    8x8 X Series

    83%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.6
    76%
    112 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    157 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.7
    87%
    68 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.8
    88%
    90 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.5

    8x8 X Series

    85%

    Vonage Business Communications

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    177 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.5
    85%
    136 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 2 areas: Likelihood to Recommend, Usability
    • Vonage Business Communications is rated higher in 2 areas: Likelihood to Renew, Support Rating

    Likelihood to Recommend

    8.3

    8x8 X Series

    83%
    264 Ratings
    4.6

    Vonage Business Communications

    46%
    22 Ratings

    Likelihood to Renew

    9.5

    8x8 X Series

    95%
    14 Ratings
    10.0

    Vonage Business Communications

    100%
    1 Rating

    Usability

    9.3

    8x8 X Series

    93%
    39 Ratings
    7.5

    Vonage Business Communications

    75%
    2 Ratings

    Availability

    9.2

    8x8 X Series

    92%
    8 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Performance

    9.3

    8x8 X Series

    93%
    8 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Support Rating

    7.3

    8x8 X Series

    73%
    173 Ratings
    8.5

    Vonage Business Communications

    85%
    20 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    Vonage Business Communications

    N/A
    0 Ratings

    Implementation Rating

    8.6

    8x8 X Series

    86%
    12 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Product Scalability

    8.7

    8x8 X Series

    87%
    6 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Vonage Business Communications

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8 X Series

    The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
    Brian Duffy | TrustRadius Reviewer

    Pros

    8x8 X Series

    • We love the conference calling since many users are working from home.
    • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
    • Being able to take the phones with us using the app on our cell phones is a bonus.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    • Eliminates physical phone consoles that can be pricey and unnecessary for staff.
    • Has a companion app that allows you to use your personal cell phone to check messages or make calls.
    • The desktop application is easy to use and has a number of customizable settings so that the app can be minimized but alert you of incoming calls.
    Nate Casimiro | TrustRadius Reviewer

    Cons

    8x8 X Series

    • App improvement - connectivity issues
    • Base level training - new employee handbook/training
    • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
    • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    • They do not take billing support calls. Online chat only. That can be dicey.
    • Desktop app can have some hiccups and there are frequent updates. Sometimes it switches from my headset to webcam for no reason I can tell. Miss the call be for I figure it out.
    • Text messaging does not handle images. Frustrates my clients when they think they can send me a pic of a signed doc or vin# and I don't get it.
    Philip Schmitz, CIC | TrustRadius Reviewer

    Pricing Details

    8x8 X Series

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $12 Per User/Per Month

    8x8 X Series Editions & Modules

    Edition
    8x8 Express$121
    X2$241
    X4$441
    1. Per User/Per Month
    Additional Pricing Details

    Vonage Business Communications

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Vonage Business Communications Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    8x8 X Series

    8x8 X Series 9.5
    Based on 14 answers
    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Steve Morin | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Communications 10.0
    Based on 1 answer
    No answer on this topic is available.

    Usability

    8x8 X Series

    8x8 X Series 9.3
    Based on 39 answers
    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Communications 7.5
    Based on 2 answers
    I thought it had very practical and useful usability. It has a clean and simple interface with large fonts that make it easy to read. It isn't particularly difficult, although figuring out some operations may be a bit challenging. For the most part though, it isn't very difficult to use
    Parker Green | TrustRadius Reviewer

    Reliability and Availability

    8x8 X Series

    8x8 X Series 9.2
    Based on 8 answers
    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Daniel Herrera | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Performance

    8x8 X Series

    8x8 X Series 9.3
    Based on 8 answers
    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Steve Morin | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Support Rating

    8x8 X Series

    8x8 X Series 7.3
    Based on 173 answers
    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    Vonage Business Communications 8.5
    Based on 20 answers
    We hardly have any issues with it to where we need to call them. There was a point where our connections across the board were terrible and it held us up in production quite a bit but since then things have been pretty simple and streamlined.
    Andrea Vahoua | TrustRadius Reviewer

    In-Person Training

    8x8 X Series

    8x8 X Series 10.0
    Based on 1 answer
    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Steve Morin | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    8x8 X Series

    8x8 X Series 8.6
    Based on 12 answers
    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
    Steve Morin | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    8x8 X Series

    8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
    Daniel Bonilla | TrustRadius Reviewer

    Vonage Business Communications

    We believe Vonage Business Cloud is best for our organization over the AT&T and the Verizon platforms for several reasons including price, ease of use, connectivity, and other options. Since we have implemented this solution along with newer Polycom phones, we have had very few issues with our phones or our phone platform.
    Elvin Thomas | TrustRadius Reviewer

    Contract Terms and Pricing Model

    8x8 X Series

    8x8 X Series 7.6
    Based on 8 answers
    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Jondre Chandler | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Scalability

    8x8 X Series

    8x8 X Series 8.7
    Based on 6 answers
    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Daniel Herrera | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Professional Services

    8x8 X Series

    8x8 X Series 8.9
    Based on 7 answers
    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Steve Morin | TrustRadius Reviewer

    Vonage Business Communications

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    8x8 X Series

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Anonymous | TrustRadius Reviewer

    Vonage Business Communications

    • We were able to remove expensive and out of date phones, and replace them with the user's choice of a new phone or Bluetooth, so we saved money.
    • There was training time that needed to be committed for a 50+ person office which reduced productivity for a while.
    Anonymous | TrustRadius Reviewer

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