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Top Rated
386 Ratings
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Top Rated
427 Ratings

8x8 X Series (Formerly Virtual Office)

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Top Rated
386 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Webex App

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Top Rated
427 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

Webex App

I don't see any scenario where it could be less appropriate. Communication and collaboration between people is very important in any scenario today. So, Webex App is the most secure (NSA approved), the easiest to use, and quick to deploy software that fits with every company or team. If you have distributed teams, it's even better to keep everyone in sync.
Eduardo Viero | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
Webex App
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.6
Webex App
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
Webex App
User templates
8x8 X Series (Formerly Virtual Office)
7.2
Webex App
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Webex App
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.2
Webex App

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Webex App
Answering rules
8x8 X Series (Formerly Virtual Office)
6.8
Webex App
Call recording
8x8 X Series (Formerly Virtual Office)
8.5
Webex App
Call park
8x8 X Series (Formerly Virtual Office)
7.2
Webex App
Call screening
8x8 X Series (Formerly Virtual Office)
6.4
Webex App
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Webex App

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.5
Webex App
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.7
Webex App
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Webex App
Video screen sharing
8x8 X Series (Formerly Virtual Office)
8.0
Webex App
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Webex App

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.9
Webex App
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
8.0
Webex App
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.8
Webex App

Project Management

8x8 X Series (Formerly Virtual Office)
Webex App
8.1
Task Management
8x8 X Series (Formerly Virtual Office)
Webex App
8.3
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Webex App
7.6
Scheduling
8x8 X Series (Formerly Virtual Office)
Webex App
8.1
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Webex App
7.8
Mobile Access
8x8 X Series (Formerly Virtual Office)
Webex App
8.8
Search
8x8 X Series (Formerly Virtual Office)
Webex App
8.5
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Webex App
7.6

Communication

8x8 X Series (Formerly Virtual Office)
Webex App
7.9
Chat
8x8 X Series (Formerly Virtual Office)
Webex App
9.2
Notifications
8x8 X Series (Formerly Virtual Office)
Webex App
8.5
Discussions
8x8 X Series (Formerly Virtual Office)
Webex App
8.2
Surveys
8x8 X Series (Formerly Virtual Office)
Webex App
6.9
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Webex App
7.9
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Webex App
6.5
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Webex App
7.9
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Webex App
8.5

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Webex App
7.9
Versioning
8x8 X Series (Formerly Virtual Office)
Webex App
7.8
Video files
8x8 X Series (Formerly Virtual Office)
Webex App
7.7
Audio files
8x8 X Series (Formerly Virtual Office)
Webex App
8.1
Document collaboration
8x8 X Series (Formerly Virtual Office)
Webex App
7.7
Access control
8x8 X Series (Formerly Virtual Office)
Webex App
7.6
Advanced security features
8x8 X Series (Formerly Virtual Office)
Webex App
8.4
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Webex App
7.1
Device sync
8x8 X Series (Formerly Virtual Office)
Webex App
8.6

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Webex App

  • Webex App is great for sharing content and in a hurry. With a click of a button, you can screen share to coworkers, or fire up a Webex Meeting, right from the same Webex App window you were just chatting in.
  • Webex App does a great job of allowing custom notifications, so you can filter out some of the daily noise and interruptions. I have my Webex App configured to have my most important notifications on all the time, and the noisy rooms that we're all a part of, are set to mentions only. This works particularly well for me, so that I don't miss any of the large and important updates that might be sent through those spaces, but lets me catch up on the information in those spaces at my leisure.
  • Webex App also does a great job of integrating into our existing Cisco Unified Communications Manager, so that we can have seamless access between our PCs, Phones, Mobile Phones, and many more! We use Webex App to make sure we can connect and collaborate with each other, no matter where we may be.
  • Webex App does a wonderful job of gathering, scheduling, and providing information regarding my plethora of daily meetings! I use it daily to manage, host, and launch meetings throughout the day. I even use Webex App to help and track my busy schedule.
Mitchell Bumgarner | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

Webex App

  • Multiple versions of Webex apps on Desktop and Mobile makes it difficult to manage
  • Cisco could really improve the app integration across different platforms similar to what main competitors have been doing
  • Occasional quality issues and meeting drop outs with Cisco Webex meetings
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 5 answers
Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
Anonymous | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.8
Based on 103 answers
The platform is incredible usable for day to day work life, especially during the Covid-19 era when the majority of us are remote. The features like creating a space or leveraging your personal room are similar to jumping in a conference room if we were in person. I have been able to maintain high levels of productivity consistently as I would have in the office over the past 15months. Although only transitioning to Webex in the last couple of months, the features allow for an all in one experience which just makes that collaboration and communication even simpler
Anonymous | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Webex App

Webex App 10.0
Based on 1 answer
We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
Brian Munn | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 1 answer
I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
Brian Munn | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.5
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Webex App

Webex App 8.6
Based on 147 answers
WebEx [(formerly Webex Teams)] service, being the general service provided for all applications developed by cisco, has an exemplary response speed of only a couple of hours from the time the support ticket is submitted. We like that the Webex team provides accurate information to assist in the resolution of any conflicts that may arise.
Gregory Thomas | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Webex App

Webex App 9.0
Based on 2 answers
I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
Abderrahim Benslimane | TrustRadius Reviewer

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Webex App

Webex App 8.5
Based on 2 answers
Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
Abderrahim Benslimane | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Webex App

Webex App 8.9
Based on 5 answers
Management involvement to get users to adopt is key. Users have a hard time changing to new software.
Brian Munn | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

Webex App

Honestly, I think Slack might be better than Webex when it comes to document sharing and the chat feature (DMs and groups). I love the "channel" concept. But Slack does not stand up against Webex when it comes to integrating features such as phone call/device connection. If Webex did not have this feature, I would most likely fight harder to use Slack.
Taylor S. Shelberg, MBA | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Webex App

Webex App 10.0
Based on 1 answer
Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
Brian Munn | TrustRadius Reviewer

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

Webex App

  • Cisco Webex Team is extremely user friendly
  • We can use the additional feature to make your conferencing call very effective and productive.
  • While in this pandemic, we can share our issue through the share features so we can easily resolve our problem
  • Should be more work on notification and video sharing files.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Webex App

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex App Editions & Modules

Edition
Basic Plan$0.001
Meet Plan$13.501
Meet + Call Plan$20.001
Enterprise PlanContact Sales
  1. user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
6.8
Webex App
8.4

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Webex App
9.0

Usability

8x8 X Series (Formerly Virtual Office)
7.5
Webex App
8.8

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Webex App
10.0

Performance

8x8 X Series (Formerly Virtual Office)
8.1
Webex App
9.0

Support Rating

8x8 X Series (Formerly Virtual Office)
4.5
Webex App
8.6

In-Person Training

8x8 X Series (Formerly Virtual Office)
Webex App
9.0

Online Training

8x8 X Series (Formerly Virtual Office)
Webex App
8.5

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.5
Webex App
8.9

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Webex App
10.0

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