What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
460 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
983 Ratings

8x8 X Series

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
460 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Webex App

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
983 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Cloud PBX

    8.5

    8x8 X Series

    85%

    Webex App

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.1
    81%
    129 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.1
    81%
    138 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    176 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.3
    83%
    195 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    8x8 X Series

    84%

    Webex App

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.2
    82%
    235 Ratings
    N/A
    0 Ratings

    Call recording

    9.1
    91%
    195 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    183 Ratings
    N/A
    0 Ratings

    Call screening

    8.1
    81%
    175 Ratings
    N/A
    0 Ratings

    Message alerts

    8.8
    88%
    227 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.4

    8x8 X Series

    84%

    Webex App

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.7
    77%
    118 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.3
    83%
    166 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.8
    88%
    72 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.9
    89%
    99 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.5

    8x8 X Series

    85%

    Webex App

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    184 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.6
    86%
    142 Ratings
    N/A
    0 Ratings

    Project Management

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.2

    Webex App

    82%
    Webex App ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    8.3
    83%
    197 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.7
    77%
    112 Ratings

    Scheduling

    N/A
    0 Ratings
    8.7
    87%
    290 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.9
    79%
    154 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.9
    89%
    325 Ratings

    Search

    N/A
    0 Ratings
    8.0
    80%
    262 Ratings

    Visual planning tools

    N/A
    0 Ratings
    8.2
    82%
    177 Ratings

    Communication

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.4

    Webex App

    84%
    Webex App ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.9
    89%
    356 Ratings

    Notifications

    N/A
    0 Ratings
    8.6
    86%
    350 Ratings

    Discussions

    N/A
    0 Ratings
    8.8
    88%
    332 Ratings

    Surveys

    N/A
    0 Ratings
    7.8
    78%
    219 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.9
    79%
    202 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    8.2
    82%
    130 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    8.1
    81%
    159 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.7
    87%
    305 Ratings

    File Sharing & Management

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.3

    Webex App

    83%
    Webex App ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    8.0
    80%
    185 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    278 Ratings

    Audio files

    N/A
    0 Ratings
    8.4
    84%
    276 Ratings

    Document collaboration

    N/A
    0 Ratings
    8.3
    83%
    268 Ratings

    Access control

    N/A
    0 Ratings
    8.3
    83%
    236 Ratings

    Advanced security features

    N/A
    0 Ratings
    8.3
    83%
    246 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    8.3
    83%
    152 Ratings

    Device sync

    N/A
    0 Ratings
    8.4
    84%
    223 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 8 areas: Likelihood to Renew, Usability, Performance, In-Person Training, Implementation Rating, Ease of integration, Vendor post-sale, Vendor pre-sale
    • Webex App is rated higher in 5 areas: Likelihood to Recommend, Availability, Support Rating, Configurability, Product Scalability

    Likelihood to Recommend

    8.2

    8x8 X Series

    82%
    275 Ratings
    8.7

    Webex App

    87%
    419 Ratings

    Likelihood to Renew

    9.8

    8x8 X Series

    98%
    14 Ratings
    6.7

    Webex App

    67%
    7 Ratings

    Usability

    9.3

    8x8 X Series

    93%
    40 Ratings
    8.8

    Webex App

    88%
    356 Ratings

    Availability

    9.4

    8x8 X Series

    94%
    8 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Performance

    9.5

    8x8 X Series

    95%
    8 Ratings
    9.0

    Webex App

    90%
    1 Rating

    Support Rating

    7.5

    8x8 X Series

    75%
    173 Ratings
    8.5

    Webex App

    85%
    395 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating
    9.1

    Webex App

    91%
    2 Ratings

    Online Training

    8x8 X Series

    N/A
    0 Ratings
    8.7

    Webex App

    87%
    2 Ratings

    Implementation Rating

    9.1

    8x8 X Series

    91%
    12 Ratings
    9.0

    Webex App

    90%
    5 Ratings

    Configurability

    8.4

    8x8 X Series

    84%
    5 Ratings
    9.0

    Webex App

    90%
    1 Rating

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Webex App

    N/A
    0 Ratings

    Ease of integration

    9.3

    8x8 X Series

    93%
    4 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Product Scalability

    9.0

    8x8 X Series

    90%
    6 Ratings
    10.0

    Webex App

    100%
    1 Rating

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Webex App

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    8x8 X Series

    91%
    4 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Vendor pre-sale

    9.5

    8x8 X Series

    95%
    4 Ratings
    8.0

    Webex App

    80%
    1 Rating

    Likelihood to Recommend

    8x8, Inc.

    8x8 x series is great for a small business like mine where instead of hiring someone to be on the phone all day I can take it with me and use it on the go and it saves me a lot of money. 8x8 X Series is also great to use with your personal phone using the app and helps differentiate personal incoming calls from business calls. I highly recommend this service.
    Read full review

    Cisco

    Webex is suited for video calls with your team members. It can host up to a decent amount of people. You also have multiple features, such as sharing your screen, taking control of other people's screens, recording the meeting, and sending over files during meetings. It's less appropriate if you want to send a quick message to other people as a simple question. Sometimes you don't want to have to involve in calling people because you want things done quickly; Webex needs this.
    Read full review

    Pros

    8x8, Inc.

    • Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
    • Desktop app interacts seamlessly with physical desktop phones
    • Mobile app is seamless as well, syncing with the desktop rapidly and accurately
    • The service provides many, many options and controls for users and admins
    Read full review

    Cisco

    • High-quality, high-impact communications in our workflow.
    • It's great for sharing large documents, it doesn't slow down our communications.
    • The dark mode is excellent, it has a good image and seamless integration features.
    • We can record meetings, which is perfect for backing up any information that may be overlooked.
    Read full review

    Cons

    8x8, Inc.

    • App improvement - connectivity issues
    • Base level training - new employee handbook/training
    • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
    • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
    Read full review

    Cisco

    • Chromecast integration so that Webex can be sent to a normal TV or Monitor, rather than just to WebEx Boards.
    • Having an option to create publically searchable spaces so that a community can be grown around Webex.
    • A Meraki app/bot to push notification to the Webex App.
    Read full review

    Pricing Details

    8x8 X Series

    Starting Price

    $12 Per User/Per Month

    Editions & Modules

    8x8 X Series editions and modules pricing
    EditionModules
    8x8 Express$121
    X2$242
    X4$443

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Webex App

    Starting Price

    $0 user/month

    Editions & Modules

    Webex App editions and modules pricing
    EditionModules
    Basic Plan$0.001
    Meet Plan$13.502
    Meet + Call Plan$25.003
    Enterprise PlanContact Sales4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Info

    Likelihood to Renew

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    Cisco

    Now, we can't see any other option but Cisco Webex Teams and Cisco's collaboration products to keep our communications up to date and with enough tools and features to confront any posible situation, being a normal work year or a year like this 2020, wich has make us all prove ourselves what we're able to do in manners we haven't even think of before.
    Read full review

    Usability

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    Cisco

    As I’ve mentioned before, Webex App's usability is the worst. I hate using it. It needs a fundamental rethink to make the design much more accessible. Look it gives me a headache from a UI/UX perspective. I want this app to get better but I hate using it. I wish we used Zoom
    Read full review

    Reliability and Availability

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    Cisco

    We have not ran into any availability issues or concerns with WebEx. Product reliability has been great
    Read full review

    Performance

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    Cisco

    I believe as with any cloud based application or solution that your individual connectivity is key to making the product a success. WebEx works will with just about any internet connection from cellular to WiFi
    Read full review

    Support Rating

    8x8, Inc.

    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
    Read full review

    Cisco

    The support offered by the Webex App customer support team is outstanding and very helpful. All the way from deployment, to set up to usage, any issues you dire t to them are responded to almost instantly. More so, they do follow-ups to ensure you are completely satisfied with the services they offered.
    Read full review

    In-Person Training

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    Cisco

    I am very satisfied with my experience with Webex App in online training. The creation of the event is very easy with the possibility of scheduling it in advance. The management of participants, organizers, and animators is complete. The invitations are automated and by simply using emails we can create all the schedules of the training session
    Read full review

    Online Training

    8x8, Inc.

    No answers on this topic

    Cisco

    Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.
    Read full review

    Implementation Rating

    8x8, Inc.

    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
    Read full review

    Cisco

    Management involvement to get users to adopt is key. Users have a hard time changing to new software.
    Read full review

    Alternatives Considered

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    Cisco

    I think Webex App is somewhat better than other video conferencing apps due to following reasons -
    • Better quality of recorded sessions
    • Better in terms of options for meeting customization
    • Can be integrated with Outlook
    • Ease of use
    It does not mean that other meeting apps are not good, they are also very useful, but in the above mentioned areas, I find Webex App better in performance.
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    Cisco

    No answers on this topic

    Scalability

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    Cisco

    Cisco has designed WebEx to be scalable from small companies with only a few employees to enterprise organizations with thousands or employees without loosing any features or functionality
    Read full review

    Professional Services

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    Cisco

    No answers on this topic

    Return on Investment

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

    Cisco

    • We have a different approach because we are working in the Education field. Many students use now Webex in their jobs.
    • Many teachers have now good skills for online education due to Webex conferences.
    • Our students have good jobs and they manage to access Universities due to our Webex conferences.
    Read full review

    Add comparison