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207 Ratings

8x8 X Series (Formerly Virtual Office)

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207 Ratings
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Score 7.5 out of 100
2 Ratings
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Score 4.2 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

West Unified Communications as a Service

West is well suited for school districts looking for a single location to manage communications and website hosting. Robocalls, parent notifications and emergency notifications are handled perfectly. West ties into your SIS so it is easy to pull the information. The initial setup, however, is a little time consuming and complicated. After it is set up, it works well.
Scott Trautwein | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
West Unified Communications as a Service
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
West Unified Communications as a Service
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
West Unified Communications as a Service
User templates
8x8 X Series (Formerly Virtual Office)
7.1
West Unified Communications as a Service
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
West Unified Communications as a Service
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
West Unified Communications as a Service

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
West Unified Communications as a Service
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
West Unified Communications as a Service
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
West Unified Communications as a Service
Call park
8x8 X Series (Formerly Virtual Office)
8.3
West Unified Communications as a Service
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
West Unified Communications as a Service
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
West Unified Communications as a Service

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
West Unified Communications as a Service
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
West Unified Communications as a Service
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
West Unified Communications as a Service

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
West Unified Communications as a Service
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
West Unified Communications as a Service
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.4
West Unified Communications as a Service

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

West Unified Communications as a Service

  • Does a great job of posting messages to multiple locations at once. We can send out a message that goes to email, SMS, phone call, Facebook, mobile app and website.
  • Very detailed and clear reports after the message is sent, showing who it was delivered to and who didn't receive it.
  • Interface is very user friendly. Little to no training is needed for basic users.
Scott Trautwein | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor | TrustRadius Reviewer

West Unified Communications as a Service

  • Cost is significant. Not unreasonable, to lower price would be great.
  • Support is very, very slow to respond. Unless you call in it takes several days to receive a response. I've had tickets open for over a week to resolve the issue.
Scott Trautwein | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

West Unified Communications as a Service

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.6
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

West Unified Communications as a Service

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

West Unified Communications as a Service

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

West Unified Communications as a Service

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales | TrustRadius Reviewer

West Unified Communications as a Service

No score
No answers yet
No answers on this topic

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

West Unified Communications as a Service

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

West Unified Communications as a Service

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer

West Unified Communications as a Service

Easier to use and more cost effective than shoutpoint
Scott Trautwein | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

West Unified Communications as a Service

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard | TrustRadius Reviewer

West Unified Communications as a Service

  • Kept all communications uniform across multiple mediums (Facebook, mobile app, email, phone) -- All messages are the same.
  • Cost was the same as our previous solution
  • Easier to use than previous solution
Scott Trautwein | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

West Unified Communications as a Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.7
West Unified Communications as a Service
9.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
West Unified Communications as a Service

Usability

8x8 X Series (Formerly Virtual Office)
8.6
West Unified Communications as a Service

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
West Unified Communications as a Service

Performance

8x8 X Series (Formerly Virtual Office)
7.7
West Unified Communications as a Service

Support Rating

8x8 X Series (Formerly Virtual Office)
6.7
West Unified Communications as a Service

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
West Unified Communications as a Service

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
West Unified Communications as a Service

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