What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
460 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
820 Ratings

8x8 X Series

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
460 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Zoho CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
820 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

    Cloud PBX

    8.5

    8x8 X Series

    85%

    Zoho CRM

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.1
    81%
    129 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.1
    81%
    138 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    176 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.3
    83%
    195 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    8x8 X Series

    84%

    Zoho CRM

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.2
    82%
    235 Ratings
    N/A
    0 Ratings

    Call recording

    9.1
    91%
    195 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    183 Ratings
    N/A
    0 Ratings

    Call screening

    8.1
    81%
    175 Ratings
    N/A
    0 Ratings

    Message alerts

    8.8
    88%
    227 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.4

    8x8 X Series

    84%

    Zoho CRM

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.7
    77%
    118 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.3
    83%
    166 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.8
    88%
    72 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.9
    89%
    99 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.5

    8x8 X Series

    85%

    Zoho CRM

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    184 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.6
    86%
    142 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    236 Ratings

    Workflow management

    N/A
    0 Ratings
    8.0
    80%
    224 Ratings

    Territory management

    N/A
    0 Ratings
    7.8
    78%
    168 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.3
    83%
    215 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    211 Ratings

    Contract management

    N/A
    0 Ratings
    8.3
    83%
    169 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.9
    79%
    171 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.0
    80%
    212 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.9
    79%
    161 Ratings

    Customer Service & Support

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.5

    Zoho CRM

    75%
    Zoho CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    7.6
    76%
    186 Ratings

    Call center management

    N/A
    0 Ratings
    7.3
    73%
    147 Ratings

    Help desk management

    N/A
    0 Ratings
    7.5
    75%
    166 Ratings

    Marketing Automation

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.4

    Zoho CRM

    84%
    Zoho CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.5
    85%
    222 Ratings

    Email marketing

    N/A
    0 Ratings
    8.3
    83%
    188 Ratings

    CRM Project Management

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.4
    84%
    213 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    157 Ratings

    Reporting

    N/A
    0 Ratings
    8.2
    82%
    204 Ratings

    CRM Reporting & Analytics

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.2

    Zoho CRM

    82%
    Zoho CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.0
    80%
    186 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.3
    83%
    199 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.2
    82%
    209 Ratings

    Customization

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.0

    Zoho CRM

    80%
    Zoho CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.5
    85%
    235 Ratings

    Custom objects

    N/A
    0 Ratings
    8.1
    81%
    185 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.6
    76%
    150 Ratings

    API for custom integration

    N/A
    0 Ratings
    7.8
    78%
    171 Ratings

    Security

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.7

    Zoho CRM

    87%
    Zoho CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    197 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    219 Ratings

    Social CRM

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    7.9
    79%
    143 Ratings

    Social engagement

    N/A
    0 Ratings
    7.8
    78%
    138 Ratings

    Integrations with 3rd-party Software

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.7

    Zoho CRM

    77%
    Zoho CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.0
    80%
    177 Ratings

    Compensation management

    N/A
    0 Ratings
    7.4
    74%
    119 Ratings

    Platform

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.9

    Zoho CRM

    79%
    Zoho CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.9
    79%
    199 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 12 areas: Likelihood to Renew, Usability, Availability, Performance, In-Person Training, Implementation Rating, Configurability, Ease of integration, Product Scalability, Professional Services, Vendor post-sale, Vendor pre-sale
    • Zoho CRM is rated higher in 3 areas: Likelihood to Recommend, Support Rating, Contract Terms and Pricing Model

    Likelihood to Recommend

    8.2

    8x8 X Series

    82%
    275 Ratings
    8.4

    Zoho CRM

    84%
    266 Ratings

    Likelihood to Renew

    9.8

    8x8 X Series

    98%
    14 Ratings
    8.9

    Zoho CRM

    89%
    33 Ratings

    Usability

    9.3

    8x8 X Series

    93%
    40 Ratings
    8.3

    Zoho CRM

    83%
    178 Ratings

    Availability

    9.4

    8x8 X Series

    94%
    8 Ratings
    8.0

    Zoho CRM

    80%
    4 Ratings

    Performance

    9.5

    8x8 X Series

    95%
    8 Ratings
    6.5

    Zoho CRM

    65%
    4 Ratings

    Support Rating

    7.5

    8x8 X Series

    75%
    173 Ratings
    8.2

    Zoho CRM

    82%
    76 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating
    7.0

    Zoho CRM

    70%
    2 Ratings

    Online Training

    8x8 X Series

    N/A
    0 Ratings
    8.5

    Zoho CRM

    85%
    6 Ratings

    Implementation Rating

    9.1

    8x8 X Series

    91%
    12 Ratings
    8.8

    Zoho CRM

    88%
    12 Ratings

    Configurability

    8.4

    8x8 X Series

    84%
    5 Ratings
    8.2

    Zoho CRM

    82%
    115 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings
    9.4

    Zoho CRM

    94%
    22 Ratings

    Ease of integration

    9.3

    8x8 X Series

    93%
    4 Ratings
    8.0

    Zoho CRM

    80%
    3 Ratings

    Product Scalability

    9.0

    8x8 X Series

    90%
    6 Ratings
    8.5

    Zoho CRM

    85%
    2 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings
    8.5

    Zoho CRM

    85%
    7 Ratings

    Vendor post-sale

    9.1

    8x8 X Series

    91%
    4 Ratings
    8.3

    Zoho CRM

    83%
    3 Ratings

    Vendor pre-sale

    9.5

    8x8 X Series

    95%
    4 Ratings
    8.4

    Zoho CRM

    84%
    3 Ratings

    Likelihood to Recommend

    8x8, Inc.

    8x8 x series is great for a small business like mine where instead of hiring someone to be on the phone all day I can take it with me and use it on the go and it saves me a lot of money. 8x8 X Series is also great to use with your personal phone using the app and helps differentiate personal incoming calls from business calls. I highly recommend this service.
    Read full review

    Zoho Corporation

    Zoho CRM is one of the most popular on the market. The lowest-tier pricing plans are best for SMBs. Unlike other platforms, the platform helps sales leaders; it has everything you need for selling. It's more enjoyable to sell when you have it that streamlines and simplifies the entire sales process.
    Read full review

    Pros

    8x8, Inc.

    • Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
    • Desktop app interacts seamlessly with physical desktop phones
    • Mobile app is seamless as well, syncing with the desktop rapidly and accurately
    • The service provides many, many options and controls for users and admins
    Read full review

    Zoho Corporation

    • It is pretty easy to use. We don't need to set up formal training sessions for our users which lets us get new users up and running much quicker.
    • Great reporting section, you can extract some really detailed reports of your leads and their status.
    • User access control and 2-factor authentication are really easy to define and set up.
    • Some really great integrations with Zoho products and Gsuite.
    Read full review

    Cons

    8x8, Inc.

    • App improvement - connectivity issues
    • Base level training - new employee handbook/training
    • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
    • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
    Read full review

    Zoho Corporation

    • The availability of the case module in all versions. For a small company it is useful but the investment is high.
    • Although web forms are easy to implement, it is not so easy to adapt them to web design.
    • I would like the LinkedIn social network to be included
    Read full review

    Pricing Details

    8x8 X Series

    Starting Price

    $12 Per User/Per Month

    Editions & Modules

    8x8 X Series editions and modules pricing
    EditionModules
    8x8 Express$121
    X2$242
    X4$443

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Zoho CRM

    Starting Price

    $14 per month

    Editions & Modules

    Zoho CRM editions and modules pricing
    EditionModules
    Standard$14.001
    Professional$23.002
    Enterprise$40.003
    Ultimate$52.004
    Plus$57.005

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month
    4. Per User/Per Month
    5. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $14.00

    Additional Details

    Pricing Info

    Likelihood to Renew

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    Zoho Corporation

    Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
    Read full review

    Usability

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    Zoho Corporation

    Compared to our previous CRM, Zoho is a breeze. I can look up customers and reports with no issue. There are times when it may be difficult to find something, but I assume that is because I am not in Zoho every day like the sales team is. It does everything we need very simply, so I would definitely recommend it to others.
    Read full review

    Reliability and Availability

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    Zoho Corporation

    No answers on this topic

    Performance

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    Zoho Corporation

    No answers on this topic

    Support Rating

    8x8, Inc.

    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
    Read full review

    Zoho Corporation

    We did the training and that was a huge waste of money. The information provided was basic and the instructor was sloppy (he even forgot to turn off his mic when he used the restroom - no one should ever hear what we heard). I offered up a 9 because we were able to find what we needed on your website.
    Read full review

    In-Person Training

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    Zoho Corporation

    It was harder to learn when there were mostly real estate users in the room. We are sales solely.
    Read full review

    Online Training

    8x8, Inc.

    No answers on this topic

    Zoho Corporation

    Online training is tough, but Zoho and their partners do a good job of explaining things.
    Read full review

    Implementation Rating

    8x8, Inc.

    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
    Read full review

    Zoho Corporation

    Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
    Read full review

    Alternatives Considered

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    Zoho Corporation

    To be honest, we really like Zoho CRM but Salesforce was really good as well. It was just too big for us. Salesforce had too many options and too much going on. We couldn't get it all going properly and didn't enjoy using it like we do with Zoho. We also didn't get the same warm feeling with Salesforce as we do with Zoho. We have gotten better customer service with Zoho
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    Zoho Corporation

    I think Zoho CRM is priced at a reasonable amount. Simply put, you get what you pay for and Zoho does not disappoint. My organization is comfortable with what we pay and pleased with continually renewing the software. The billing frequency is just right. There are no complaints on our end
    Read full review

    Scalability

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    Zoho Corporation

    No answers on this topic

    Professional Services

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    Zoho Corporation

    In addition to being a user of Zoho CRM, we are a reseller as well. Often, at times our Partners request for on-boarding the platform configuration for them. During such requirements, we have utilized the Professional services team directly from the Zoho CRM team. Our partner feedback was quite positive, throughout.
    Read full review

    Return on Investment

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

    Zoho Corporation

    • We had Zoho CRM early on when it wasn't quite as robust as it is now, so there have been vast improvements, which also puts us at a disadvantage for falling into old ways of doing things rather than exploring new ways that we always wanted in the beginning.
    • One thing we were able to do is get rid of MailChimp and slowly migrate to Campaigns
    • Eventually I would like to migrate Zoom to Meeting but it's just not quite there yet.
    • Also, I do have to say going just from the CRM to Zoho One was a VAST improvement where many apps were available. At first, I was so disappointed in the CRM but with all the integrations it's been so much better!
    Read full review

    Screenshots

    Add comparison