What users are saying about
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202 Ratings
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Top Rated
392 Ratings

8x8 X Series (Formerly Virtual Office)

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202 Ratings
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Score 7.5 out of 101

Zoho CRM

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Top Rated
392 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean profile photo

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.9
Zoho CRM
Hosted PBX
8x8 X Series (Formerly Virtual Office)
8.0
Zoho CRM
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Zoho CRM
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Zoho CRM
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Zoho CRM
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Zoho CRM

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Zoho CRM
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Zoho CRM
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Zoho CRM
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Zoho CRM
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Zoho CRM
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Zoho CRM

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Zoho CRM
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Zoho CRM
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Zoho CRM

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
Zoho CRM
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Zoho CRM
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Zoho CRM

Sales Force Automation

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.5
Customer data management / contact management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.8
Workflow management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.8
Territory management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.5
Opportunity management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.7
Integration with email client (e.g., Outlook or Gmail)
8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.8
Contract management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.4
Quote & order management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Interaction tracking
8x8 X Series (Formerly Virtual Office)
Zoho CRM
9.1
Channel / partner relationship management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.6

Customer Service & Support

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.0
Case management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.0
Call center management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.1
Help desk management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.0

Marketing Automation

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.6
Lead management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.7
Email marketing
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.4

CRM Project Management

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.5
Task management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.7
Billing and invoicing management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Reporting
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.5

CRM Reporting & Analytics

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.7
Forecasting
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.8
Pipeline visualization
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.7
Customizable reports
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.8

Customization

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.4
Custom fields
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Custom objects
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Scripting environment
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.8
API for custom integration
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.3

Security

8x8 X Series (Formerly Virtual Office)
Zoho CRM
9.1
Single sign-on capability
8x8 X Series (Formerly Virtual Office)
Zoho CRM
9.2
Role-based user permissions
8x8 X Series (Formerly Virtual Office)
Zoho CRM
9.0

Social CRM

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.1
Social data
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.1
Social engagement
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.1

Integrations with 3rd-party Software

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Marketing automation
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Compensation management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2

Platform

8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.9
Mobile access
8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.9

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery profile photo

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor profile photo

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett profile photo

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran profile photo

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun profile photo

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales profile photo

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

Zoho CRM

No answers on this topic

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW profile photo

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French profile photo

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard profile photo

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl profile photo

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.8
Zoho CRM
8.7

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Zoho CRM
7.6

Usability

8x8 X Series (Formerly Virtual Office)
8.5
Zoho CRM
8.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Zoho CRM
9.0

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Zoho CRM
9.0

Support

8x8 X Series (Formerly Virtual Office)
6.7
Zoho CRM
4.0

Online Training

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2

Implementation

8x8 X Series (Formerly Virtual Office)
8.2
Zoho CRM
8.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Zoho CRM

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