What users are saying about
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Top Rated
386 Ratings
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Top Rated
587 Ratings

8x8 X Series (Formerly Virtual Office)

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Top Rated
386 Ratings
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Score 7.3 out of 100

Zoho CRM

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Top Rated
587 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

Zoho CRM

My general expertise with this platform has always been around construction/insurance roofing work. I have used other CRMs such as JobNimbus, JobProgress, AccuLynx, Giddyup etc, but I feel if utilized properly this CRM has the ability to beat the rest. The biggest struggle I have had so far is the intergration aspect of things. Zoho for the most part is integratable, but other platforms I have tried to get it to communicate with have been lacking. Zoho and the other major CRM companies needs to come together and allow an API with one or two way syncing.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
Zoho CRM
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.7
Zoho CRM
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
Zoho CRM
User templates
8x8 X Series (Formerly Virtual Office)
7.2
Zoho CRM
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Zoho CRM
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.2
Zoho CRM

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Zoho CRM
Answering rules
8x8 X Series (Formerly Virtual Office)
6.8
Zoho CRM
Call recording
8x8 X Series (Formerly Virtual Office)
8.6
Zoho CRM
Call park
8x8 X Series (Formerly Virtual Office)
7.2
Zoho CRM
Call screening
8x8 X Series (Formerly Virtual Office)
6.4
Zoho CRM
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Zoho CRM

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.5
Zoho CRM
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.7
Zoho CRM
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Zoho CRM
Video screen sharing
8x8 X Series (Formerly Virtual Office)
8.0
Zoho CRM
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.9
Zoho CRM

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.9
Zoho CRM
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
8.0
Zoho CRM
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.8
Zoho CRM

Sales Force Automation

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Customer data management / contact management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.5
Workflow management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.1
Territory management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.9
Opportunity management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.9
Contract management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.5
Quote & order management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.0
Interaction tracking
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Channel / partner relationship management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.1

Customer Service & Support

8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.7
Case management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.7
Call center management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.7
Help desk management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.6

Marketing Automation

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.6
Lead management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.9
Email marketing
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2

CRM Project Management

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.3
Task management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.4
Billing and invoicing management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Reporting
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.4

CRM Reporting & Analytics

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.2
Forecasting
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.0
Pipeline visualization
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.5
Customizable reports
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.3

Customization

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.3
Custom fields
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.7
Custom objects
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.3
Scripting environment
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.3
API for custom integration
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.0

Security

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.8
Single sign-on capability
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.7
Role-based user permissions
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.9

Social CRM

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.1
Social data
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.0
Social engagement
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.1

Integrations with 3rd-party Software

8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.8
Marketing automation
8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.1
Compensation management
8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.5

Platform

8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.8
Mobile access
8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.8

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Seamless integration with emails so I have a history of communication even if not initiated within the CRM
  • Customization of fields and layout is nice for quick access to important information
  • Honestly, the BIGGEST plus is it's integration with the other apps. Zoho Invoice is better than my previous system (that I used for 6 years) and Zoho Meeting has advantages over Zoom. All integrated with the need for Zapier.
  • Zoho One (all the Zoho apps) is costing me less than 2 of my previous tools combined.
Susan Dakuzaku | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

Zoho CRM

  • Free features need to be increased so that startups are properly able to use the CRM features without worrying about the cost.
  • Easy accessible Demo Videos need to be available with each feature for new users
  • Reduce the number of apps by consolidating as a new user is suddenly overwhelmed with the large number of apps at different URLs.
Humayun Farooqi | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Zoho CRM

Zoho CRM 9.0
Based on 28 answers
Zoho has been a wonderful tool for us for several years and there is so much more we can do with it. New features are released often which give a team like us the option to further fine tune our business process management techniques. I honestly couldn't imagine running our business not on Zoho.
Jon Porreca | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.3
Based on 48 answers
While it takes a bit of a learning curve to appreciate some of the nuances, ZohoCRM ultimately feels like one of those big red boxes of tools you see in a mechanic's shop. It's a literal plethora of customizable modules that you can shape and reshape into the mold that makes your business run. Every facet (seemingly) can be tweaked with, integrated elsewhere in the platform, and ultimately customized to meet the needs of your business. I tend now not to think "what feature of this software can I use to solve a problem?" but instead think FIRST of the problem I have, and trust within ZohoCRM there exists the tools or programable workflows that can solve the issue.
Marc Fishman | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
No answer on this topic is available.

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Zoho CRM

Zoho CRM 6.5
Based on 4 answers
No answer on this topic is available.

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.5
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.1
Based on 46 answers
The customer support is not the most efficient, although as a main source it offers enough information to be able to use the tools and perfect their use. The team of technicians in charge of solving the problems is not entirely attentive, they take too long to respond, according to my experience was not very polite, the solution was not very accurate, after a long time is that they could offer an answer to my problem. But this inefficiency brings to my work too much delay and instead of doing me good, it hinders and hinders my work. Now I know that when I have any kind of problem, I must be aware that the solution will not be immediate.
Cristina Nelson | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.0
Based on 2 answers
It was harder to learn when there were mostly real estate users in the room. We are sales solely.
Sarah Lohsl | TrustRadius Reviewer

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.3
Based on 5 answers
Online training is tough, but Zoho and their partners do a good job of explaining things.
John Hinson | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.8
Based on 12 answers
Take it slowly and meet often with your team to solicit their feedback. Listen to what they are saying so that if something is not clear, you can address it before they turn on the CRM. Also, whatever system you were one previously will not match Zoho CRM which is both good and bad. It's good as I know Zoho CRM will be better than whatever you're been using. Bad because it will require change and how you did things in your old CRM may need to be modified a little when using Zoho CRM.
Stephen Lalla | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

Zoho CRM

Zoho CRM offers more at a better price. When coupled with Zoho-One suite, it has a lot more features as compared to HubSpot CRM, at a much lower cost.HubSpot CRM is an authority in the domain, but the number of services that Zoho covers is overwhelming. There's no end to what you can do with a single set of data.Freshworks was a simpler CRM to work with, a SaaS on the same path as Zoho but offers lesser tools/services in comparison
Sitanshu Mehrotra | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.5
Based on 2 answers
No answer on this topic is available.

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

Zoho CRM

  • Love it or leave it, a CRM is integral to sales operations. Zoho may not be the best, but it gets the job done.
  • When reps have consistently used it, sales and conversions have increased.
  • Great to have visibility across the organization and multiple tools without paying a fortune like some other CRMs
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$14.00*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$14.001
Professional$23.001
Enterprise$40.001
Ultimate$52.001
Plus$57.001
  1. Per User/Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
6.8
Zoho CRM
8.2

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Zoho CRM
9.0

Usability

8x8 X Series (Formerly Virtual Office)
7.5
Zoho CRM
8.3

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Zoho CRM
8.0

Performance

8x8 X Series (Formerly Virtual Office)
8.1
Zoho CRM
6.5

Support Rating

8x8 X Series (Formerly Virtual Office)
4.5
Zoho CRM
8.1

In-Person Training

8x8 X Series (Formerly Virtual Office)
Zoho CRM
7.0

Online Training

8x8 X Series (Formerly Virtual Office)
Zoho CRM
8.3

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.5
Zoho CRM
8.8

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Zoho CRM
8.5

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