What users are saying about
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202 Ratings
8x8 X Series (Formerly Virtual Office)
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202 Ratings
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Based on 202 reviews and ratings
Zoom
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Top Rated
1264 Ratings
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Based on 1264 reviews and ratings
Likelihood to Recommend
8x8 X Series (Formerly Virtual Office)
Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
IT Director
GTMatrixLogistics and Supply Chain, 1-10 employees
Zoom
If you have to video conference anyone, and I do mean ANYone, Zoom is the perfect platform for that. Part of my job is helping our company adopt new technologies that we purchase, and Zoom is our preferred method. Maybe for an intimate setting or a performance review, I wouldn't use Zoom? But for almost any other scenario, I would recommend using Zoom.
Technology Adoption Specialist
Tyson Foods IncFood Production, 10,001+ employees
Feature Rating Comparison
Cloud PBX
8x8 X Series (Formerly Virtual Office)
7.9
Zoom
—
Hosted PBX
8x8 X Series (Formerly Virtual Office)
8.0
Zoom
—
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Zoom
—
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Zoom
—
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Zoom
—
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Zoom
—
Call Management
8x8 X Series (Formerly Virtual Office)
8.6
Zoom
—
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Zoom
—
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Zoom
—
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Zoom
—
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Zoom
—
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Zoom
—
VoIP system collaboration
8x8 X Series (Formerly Virtual Office)
8.1
Zoom
—
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Zoom
—
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Zoom
—
Mobile apps
8x8 X Series (Formerly Virtual Office)
7.6
Zoom
—
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Zoom
—
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Zoom
—
Pros
8x8 X Series (Formerly Virtual Office)
- Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
- We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
- Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Project Manager
Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees
Zoom
- It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
- Dashboard is fantasitic. Can access real time information to troubleshoot calls.
- Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
- Tickets get resolved quickly.
- Feature requests are realized quickly.
Lead IT Network Collaboration Engineer
Informatica LLCInformation Technology and Services, 5001-10,000 employees
Cons
8x8 X Series (Formerly Virtual Office)
- The iPhone app is powerful, but clunky.
- The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
- The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Partner
Taylor & Taylor Law Firm, P.A.Law Practice, 1-10 employees
Zoom
- When I used Zoom while conducting some administration tasks, it wasn't quick to switch back and forth between the one providing support and the user for the copy/paste function. When I spoke to the one providing support they said it happened all the time.
Network System Administrator
Voss IndustriesAviation & Aerospace, 201-500 employees
Likelihood to Renew
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
IT Manager
MedTrainerInternet, 51-200 employees
Zoom
Zoom 9.3
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Usability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
IT Manager
MedTrainerInternet, 51-200 employees
Zoom
Zoom 9.6
Based on 14 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Co-Founder/Product
RouteThisComputer Software, 11-50 employees
Reliability and Availability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
Zoom
Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Performance
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
IT Manager
MedTrainerInternet, 51-200 employees
Zoom
Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Support
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Secretary
National Care EMSMedical Practice, 51-200 employees
Zoom
Zoom 9.1
Based on 14 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Senior Systems Analyst
CymSTAR, LLCDefense & Space, 201-500 employees
In-Person Training
8x8 X Series (Formerly Virtual Office)
N/a. No in-person training.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
Zoom
No answers on this topic
Implementation
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
Zoom
Zoom 9.6
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Alternatives Considered
8x8 X Series (Formerly Virtual Office)
We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Co Owner
Center for Child and Family TherapyMental Health Care, 1-10 employees
Zoom
Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Audio Visual Technician
Western UnionBanking, 10,001+ employees
Scalability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
Zoom
Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Associate, Video and Collaboration
BAYADA Home Health CareHospital & Health Care, 10,001+ employees
Return on Investment
8x8 X Series (Formerly Virtual Office)
- When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
- When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
- Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Medical Office Admin
Community Health PartnersHealth, Wellness and Fitness, 11-50 employees
Zoom
- Allowed for us to start meetings at a faster speed especially with its Slack integration.
- Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
- Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Creative Lead, Marketing
Impact Branding & Design LLCMarketing and Advertising, 11-50 employees
Pricing Details
8x8 X Series (Formerly Virtual Office)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
8x8 X Series (Formerly Virtual Office) Editions & Modules
—
Additional Pricing Details
—Zoom
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoom Editions & Modules
On-premise Edition
Virtual H.323/SIP Room Connector | 49/month |
---|---|
Business | 19.99/month |
SaaS Edition
Basic | $0 |
---|---|
Pro | 14.99/month |
Business | 19.99/month |
Zoom Room Conference Room | 49/month |
Webinar | 54.99/month |