What users are saying about
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319 Ratings
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Top Rated
1871 Ratings

8x8 X Series (Formerly Virtual Office)

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319 Ratings
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Score 7.5 out of 100

Zoom

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Top Rated
1871 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Keep in mind that, as with all hosted voip, charges are by extension. Whereas with a traditional PBX there's no recurring cost to having a bunch of little-used phones around, with voip each of those has a monthly cost. Organization with heavy ring-group configurations may want to look elsewhere due to technical difficulties.In a traditional, straight-forward office environment, 8x8 should be a great solution. It's also great for distributed organizations because the hosted nature puts everyone on the same footing without pbx hardware in multiple locations. 8x8 is also good for flexibility when staff are moving between home and various locations.
Anonymous | TrustRadius Reviewer

Zoom

I [suppose] every organization has different needs and based on that they can choose the app that suits them. There are several apps now like Google Meet, Zoho Meetings, Cisco, Teams, etc. Zoom is useful for instant meets and where you don't have a large number of participants. We felt Zoom was more than enough for our work and it could be easily accessed anywhere from any device.
Rakshith Ramesh | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Zoom
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Zoom
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Zoom
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Zoom
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Zoom
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Zoom

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Zoom
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Zoom
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Zoom
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Zoom
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Zoom
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Zoom

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
Zoom
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Zoom
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Zoom
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
Zoom
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Zoom

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
Zoom
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Zoom
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Zoom

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
Zoom
8.5
High quality audio
8x8 X Series (Formerly Virtual Office)
Zoom
8.8
High quality video
8x8 X Series (Formerly Virtual Office)
Zoom
8.9
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
Zoom
7.8
Mobile support
8x8 X Series (Formerly Virtual Office)
Zoom
8.6

Screen Sharing

8x8 X Series (Formerly Virtual Office)
Zoom
8.7
Desktop sharing
8x8 X Series (Formerly Virtual Office)
Zoom
9.2
Whiteboards
8x8 X Series (Formerly Virtual Office)
Zoom
8.3

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
Zoom
8.5
Calendar integration
8x8 X Series (Formerly Virtual Office)
Zoom
8.5
Meeting initiation
8x8 X Series (Formerly Virtual Office)
Zoom
8.9
Integrates with social media
8x8 X Series (Formerly Virtual Office)
Zoom
7.7
Record meetings / events
8x8 X Series (Formerly Virtual Office)
Zoom
8.9
Slideshows
8x8 X Series (Formerly Virtual Office)
Zoom
8.7

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
Zoom
8.4
Live chat
8x8 X Series (Formerly Virtual Office)
Zoom
8.7
Audience polling
8x8 X Series (Formerly Virtual Office)
Zoom
8.2
Q&A
8x8 X Series (Formerly Virtual Office)
Zoom
8.3

Online Events Security

8x8 X Series (Formerly Virtual Office)
Zoom
8.5
User authentication
8x8 X Series (Formerly Virtual Office)
Zoom
8.6
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
Zoom
8.6
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
Zoom
8.4

Pros

8x8 X Series (Formerly Virtual Office)

  • Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
  • Customer support is great to work with and we have never had to wait to talk to a live person.
  • The admin portal is very user friendly & easy to learn [how] to use.
Anonymous | TrustRadius Reviewer

Zoom

  • It just works. Biggest complaint with our previous solution is that it took 10 minutes to connect to a meeting. Now, our users connect instantaneously.
  • Dashboard is fantasitic. Can access real time information to troubleshoot calls.
  • Admin ports offers quite a bit of information. Like that it's a one stop shop to access everything I need to administer the site, users, run reports and access the dashboard.
  • Tickets get resolved quickly.
  • Feature requests are realized quickly.
Diana Anderson | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • It is very difficult to schedule meetings in the future in the smartphone app.
  • The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
  • It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.
Anonymous | TrustRadius Reviewer

Zoom

  • There are a few areas of the Zoom Phone functionality that I feel like need improving, such as the 911-calling capabilities and some of the call center solutions.
  • Some of the ways in which Zoom interacts with other hardware, such as Cisco room kits and Advocor conference systems, leaves a little to be desired. Those that are partnering with Zoom to bring the meeting conference experience to the next level need to have the "bugs worked out" before launching their products.
Charles Browder | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Zoom

Zoom 9.5
Based on 15 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 9.6
Based on 16 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
The level of support has varied dramatically. The sales/billing department has been responsive when I have called for questions related to this area. However, the technical support has been inconsistent based on the specific rep received. At times they have been unable to diagnose the problem (or user error in setup) when trying to set up ring groups and call sequencing to fit our specific needs.
Anonymous | TrustRadius Reviewer

Zoom

Zoom 7.3
Based on 16 answers
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Kenneth Hess | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Zoom

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Zoom

Zoom 9.7
Based on 7 answers
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Stefan Scherbik | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

Zoom

Zoom is more user-friendly than any of these other options. The UI is better looking and easier to understand. Zoom also integrates well with our chosen hardware including Avocor touch screens, Huddly cameras and Shure microphones.
Tanner Lichty | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik | TrustRadius Reviewer

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has enabled us to totally streamline our voice calls.
  • We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
  • One single, fixed price gives us all the calls we need so we can budget precisely.
Andrew Steven | TrustRadius Reviewer

Zoom

  • Allowed for us to start meetings at a faster speed especially with its Slack integration.
  • Integration with HubSpot has made it easy to also set up Zoom webinars and sync any contact data within the CRM.
  • Need battery chargers for laptops in a meeting lasting over an hour - drains them fairly quickly.
Christine Austin | TrustRadius Reviewer

Screenshots

8x8 X Series (Formerly Virtual Office)

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Rating Summary

      Likelihood to Recommend

      8x8 X Series (Formerly Virtual Office)
      7.1
      Zoom
      9.1

      Likelihood to Renew

      8x8 X Series (Formerly Virtual Office)
      6.3
      Zoom
      9.5

      Usability

      8x8 X Series (Formerly Virtual Office)
      7.8
      Zoom
      9.6

      Reliability and Availability

      8x8 X Series (Formerly Virtual Office)
      7.9
      Zoom
      10.0

      Performance

      8x8 X Series (Formerly Virtual Office)
      7.6
      Zoom
      10.0

      Support Rating

      8x8 X Series (Formerly Virtual Office)
      5.6
      Zoom
      7.3

      Implementation Rating

      8x8 X Series (Formerly Virtual Office)
      8.4
      Zoom
      9.7

      Scalability

      8x8 X Series (Formerly Virtual Office)
      7.3
      Zoom
      10.0

      Add comparison