8x8 X Series vs Zoom | TrustRadius

What users are saying about

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Score 8.3 out of 10

Based on 438 reviews and ratings

Get a Quote

Score 8.4 out of 10

Based on 4123 reviews and ratings

Feature Set Ratings

Cloud PBX

8.7

8x8 X Series

87%

Zoom

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 5/5 features

Hosted PBX

8.6

86%

125 Ratings

N/A

0 Ratings

Multi-level Interactive Voice Response (IVR)

9.8

98%

49 Ratings

N/A

0 Ratings

User templates

8.3

83%

131 Ratings

N/A

0 Ratings

Call reports

8.1

81%

171 Ratings

N/A

0 Ratings

Directory of employee names

8.4

84%

186 Ratings

N/A

0 Ratings

Call Management

8.4

8x8 X Series

84%

Zoom

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 5/5 features

Answering rules

8.3

83%

224 Ratings

N/A

0 Ratings

Call recording

9.2

92%

187 Ratings

N/A

0 Ratings

Call park

7.9

79%

176 Ratings

N/A

0 Ratings

Call screening

8.0

80%

166 Ratings

N/A

0 Ratings

Message alerts

8.7

87%

216 Ratings

N/A

0 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%

Zoom

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 4/4 features

Video conferencing

7.6

76%

112 Ratings

N/A

0 Ratings

Audio conferencing

8.2

82%

157 Ratings

N/A

0 Ratings

Video screen sharing

8.7

87%

68 Ratings

N/A

0 Ratings

Instant messaging

8.8

88%

90 Ratings

N/A

0 Ratings

Mobile apps

8.5

8x8 X Series

85%

Zoom

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5

85%

177 Ratings

N/A

0 Ratings

Mobile app for Android

8.5

85%

136 Ratings

N/A

0 Ratings

Performance & Compatibility of Online Events Software

8x8 X Series

Feature Set Not Supported

N/A

8.3

Zoom

83%

Zoom ranks higher in 4/4 features

High quality audio

N/A

0 Ratings

8.6

86%

689 Ratings

High quality video

N/A

0 Ratings

8.6

86%

691 Ratings

Low bandwidth requirements

N/A

0 Ratings

7.6

76%

615 Ratings

Mobile support

N/A

0 Ratings

8.6

86%

90 Ratings

Screen Sharing

8x8 X Series

Feature Set Not Supported

N/A

8.6

Zoom

86%

Zoom ranks higher in 2/2 features

Desktop sharing

N/A

0 Ratings

9.0

90%

684 Ratings

Whiteboards

N/A

0 Ratings

8.2

82%

450 Ratings

Online Meetings / Events

8x8 X Series

Feature Set Not Supported

N/A

8.4

Zoom

84%

Zoom ranks higher in 5/5 features

Calendar integration

N/A

0 Ratings

8.4

84%

613 Ratings

Meeting initiation

N/A

0 Ratings

8.6

86%

671 Ratings

Integrates with social media

N/A

0 Ratings

7.8

78%

293 Ratings

Record meetings / events

N/A

0 Ratings

8.8

88%

644 Ratings

Slideshows

N/A

0 Ratings

8.3

83%

466 Ratings

Online Events Collaboration

8x8 X Series

Feature Set Not Supported

N/A

8.4

Zoom

84%

Zoom ranks higher in 3/3 features

Live chat

N/A

0 Ratings

8.8

88%

586 Ratings

Audience polling

N/A

0 Ratings

8.2

82%

379 Ratings

Q&A

N/A

0 Ratings

8.4

84%

424 Ratings

Online Events Security

8x8 X Series

Feature Set Not Supported

N/A

8.4

Zoom

84%

Zoom ranks higher in 3/3 features

User authentication

N/A

0 Ratings

8.3

83%

503 Ratings

Participant roles & permissions

N/A

0 Ratings

8.5

85%

555 Ratings

Confidential attendee list

N/A

0 Ratings

8.3

83%

393 Ratings

Attribute Ratings

8x8 X Series is rated higher in 1 area: Usability
Zoom is rated higher in 8 areas: Likelihood to Recommend, Availability, Performance, Support Rating, Implementation Rating, Contract Terms and Pricing Model, Product Scalability, Professional Services
8x8 X Series and Zoom are tied in 1 area: Likelihood to Renew

8x8 X Series

83%

264 Ratings

8.8

Zoom

88%

705 Ratings

8x8 X Series

95%

14 Ratings

9.5

Zoom

95%

15 Ratings

8x8 X Series

93%

39 Ratings

8.8

Zoom

88%

39 Ratings

8x8 X Series

92%

8 Ratings

10.0

Zoom

100%

2 Ratings

8x8 X Series

93%

8 Ratings

10.0

Zoom

100%

2 Ratings

8x8 X Series

73%

173 Ratings

8.3

Zoom

83%

53 Ratings

8x8 X Series

100%

1 Rating

Zoom

N/A

0 Ratings

8x8 X Series

86%

12 Ratings

10.0

Zoom

100%

14 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%

8 Ratings

7.7

Zoom

77%

15 Ratings

8x8 X Series

87%

6 Ratings

10.0

Zoom

100%

1 Rating

8x8 X Series

89%

7 Ratings

9.1

Zoom

91%

8 Ratings

Pros

We love the conference calling since many users are working from home.
The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
Being able to take the phones with us using the app on our cell phones is a bonus.

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Verified User

Administrator in Information Technology

Mechanical Or Industrial Engineering Company, 51-200 employees

View all 264 answers on this topic

The ease of hosting & joining meetings with a simple URL.
The ability to screen-share and share control of screens seamlessly makes collaboration even better.
Participants limit in a zoom meeting is way better than other collaboration tools.
Ability to restrict unwanted users from joining the meeting even with the meeting password.

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Sameera Srivastava

Senior Product Analyst

MonotypeInformation Technology & Services, 10,001+ employees

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Cons

App improvement - connectivity issues
Base level training - new employee handbook/training
Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

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Verified User

Administrative Assistant in Customer Service

Financial Services Company, 1-10 employees

View all 264 answers on this topic

Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.

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Muhammad Hossain

Sales Manager

Chain One LtdBusiness Supplies & Equipment, 51-200 employees

View all 705 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition

8x8 Express	$12¹
X2	$24¹
X4	$44¹

Per User/Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$14.99 per month

Zoom Editions & Modules

On-premise Edition

Virtual H.323/SIP Room Connector	$49¹
Business	19.99¹

per month

SaaS Edition

Basic	Free¹
Pro	14.99²
Business	19.99²
Enterprise	19.99²

Free
per month/per license

Additional Pricing Details

Discounts available for each plan if you pay annually.

Likelihood to Renew

8x8 X Series 9.5

Based on 14 answers

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 14 answers on this topic

Zoom 9.5

Based on 15 answers

We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 15 answers on this topic

Usability

8x8 X Series 9.3

Based on 39 answers

Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

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Verified User

Professional in Sales

Telecommunications Company, 11-50 employees

View all 39 answers on this topic

Zoom 8.8

Based on 39 answers

Zoom has been very good in terms of usability as I have rarely had issues joining the meetings on desktop and it has always provided me with a stable audio and video and it makes it very easy for me to get through any meetings without much problem. I have found that it helps create a very friendly environment with my team through the creation of conferences and moderated chat rooms.

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Bart Harris

Software Engineer, Infrastructure

LenovoInformation Technology & Services, 10,001+ employees

View all 39 answers on this topic

Reliability and Availability

8x8 X Series 9.2

Based on 8 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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Daniel Herrera

IT Manager

MedTrainerInternet, 51-200 employees

View all 8 answers on this topic

Zoom 10.0

Based on 2 answers

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 2 answers on this topic

Performance

8x8 X Series 9.3

Based on 8 answers

No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 8 answers on this topic

Zoom 10.0

Based on 2 answers

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 2 answers on this topic

Support Rating

8x8 X Series 7.3

Based on 173 answers

I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

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Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

View all 173 answers on this topic

Zoom 8.3

Based on 53 answers

As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.

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Kenneth Hess

Senior Systems Analyst

CymSTAR, LLCDefense & Space, 201-500 employees

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In-Person Training

8x8 X Series 10.0

Based on 1 answer

The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

8x8 X Series 8.6

Based on 12 answers

None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 12 answers on this topic

Zoom 10.0

Based on 14 answers

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 14 answers on this topic

Alternatives Considered

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.

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Daniel Bonilla

IT Manager

BBJ LinenEvents Services, 201-500 employees

View all 264 answers on this topic

Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.

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Sarah Martin

Owner

Dignified HedonistHealth, Wellness and Fitness, 1-10 employees

View all 705 answers on this topic

Contract Terms and Pricing Model

8x8 X Series 7.6

Based on 8 answers

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

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Jondre Chandler

Sr.Telecom Manager

Acer America Corp.Computer Hardware, 5001-10,000 employees

View all 8 answers on this topic

Zoom 7.7

Based on 15 answers

Overall I feel it is a fair price for what you pay for and the time constraints are not an issue at all. Zoom allows users to be on there for hours and hours and also you can launch as many meetings as you want. Overall I am very happy with using Zoom for our business.

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Brandon Losover

SMB Sales Specialist

MindbodyComputer Software, 501-1000 employees

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Scalability

8x8 X Series 8.7

Based on 6 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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Daniel Herrera

IT Manager

MedTrainerInternet, 51-200 employees

View all 6 answers on this topic

Zoom 10.0

Based on 1 answer

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

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Stefan Scherbik

Associate, Video and Collaboration

BAYADA Home Health CareHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Professional Services

8x8 X Series 8.9

Based on 7 answers

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 7 answers on this topic

Zoom 9.1

Based on 8 answers

Zoom is an all-around, robust, and equipped tool that serves a huge requirement for communicating and running business processes very effectively. The calendar integration is very helpful in notifying the team members [of] any meeting upcoming and is also apt for mobile use in special cases as well. The phone call feature is also very standout. Minimum bugs and ease of use make it the first choice for any company.

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Santanu Sen

Head of Sales

Ecommerceinsights.aiInformation Services, 1-10 employees

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Return on Investment

8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

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Verified User

Team Lead in Customer Service

Financial Services Company, 51-200 employees

View all 264 answers on this topic

It enables me to send and receive messages from my team members during video calls, handling online presentations.
With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.

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Aurpa Fiza

Mapple Ltd

App developerComputer Software, 11-50 employees

View all 705 answers on this topic

8x8 X Series

Zoom

8x8 X Series

Zoom

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series

Zoom

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series

Zoom

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series

Zoom

Mobile app for iOS

Mobile app for Android

8x8 X Series

Zoom

High quality audio

High quality video

Low bandwidth requirements

Mobile support

8x8 X Series

Zoom

Desktop sharing

Whiteboards

8x8 X Series

Zoom

Calendar integration

Meeting initiation

Integrates with social media

Record meetings / events

Slideshows

8x8 X Series

Zoom

Live chat

Audience polling

Q&A

8x8 X Series

Zoom

User authentication

Participant roles & permissions

Confidential attendee list

8x8 X Series

Zoom

8x8 X Series

Zoom

8x8 X Series

Zoom

8x8 X Series

Zoom

8x8 X Series

Zoom

8x8 X Series

Zoom

8x8 X Series

Zoom

8x8 X Series

Zoom

8x8 X Series

Zoom

8x8 X Series

Zoom

8x8 X Series

Zoom

Likelihood to Recommend

8x8 X Series

Zoom

Pros

8x8 X Series