What users are saying about

9 Spokes

2 Ratings

Birst

Top Rated
178 Ratings

9 Spokes

2 Ratings
Score 8 out of 101

Birst

Top Rated
178 Ratings
Score 6.8 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Birst

If you are looking for "Instant BI", Birst isn't that tool. If you want to roll your own solution using a single application to perform all of your ETL, reporting/dashboard, like to get deep in the weeds and have a lot of control of how your data is processed, this is going to make you smile.
Sean Keesler profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Birst
6.8
Customizable dashboards
9 Spokes
9.0
Birst
7.6
Pixel Perfect reports
9 Spokes
Birst
6.7
Report Formatting Templates
9 Spokes
Birst
6.3

Ad-hoc Reporting

9 Spokes
7.0
Birst
6.9
Drill-down analysis
9 Spokes
7.0
Birst
7.4
Formatting capabilities
9 Spokes
Birst
6.6
Integration with R or other statistical packages
9 Spokes
Birst
6.4
Report sharing and collaboration
9 Spokes
Birst
7.3

Data Discovery and Visualization

9 Spokes
10.0
Birst
6.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Birst
7.2
Location Analytics / Geographic Visualization
9 Spokes
Birst
7.0
Predictive Analytics
9 Spokes
Birst
5.7

Access Control and Security

9 Spokes
9.0
Birst
8.1
Multi-User Support (named login)
9 Spokes
9.0
Birst
8.3
Role-Based Security Model
9 Spokes
Birst
8.1
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Birst
8.0

Mobile Capabilities

9 Spokes
8.0
Birst
7.4
Responsive Design for Web Access
9 Spokes
6.0
Birst
7.0
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Birst
7.4
Dedicated iOS Application
9 Spokes
Birst
7.6
Dedicated Android Application
9 Spokes
Birst
7.6

Report Output and Scheduling

9 Spokes
Birst
7.6
Publish to Web
9 Spokes
Birst
7.8
Publish to PDF
9 Spokes
Birst
8.0
Report Versioning
9 Spokes
Birst
7.4
Report Delivery Scheduling
9 Spokes
Birst
7.4

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • Birst is a cloud based BI platform and hence all our data is hosted on the cloud platform. Zalora had lot of data users who used to query the database, all these loads where shifted to birst and helped our in-house databases to function smoothly and concentrate on other critical processes.
  • Birst report scheduling functionality has been very useful for our company. reports are scheduled to emails to several operational heads to help them monitor action items and help to improve our operational KPIs.
  • Birst has been flexible with the number of users who can access the tool. Most of the BI platforms currently charges companies based on the users who would use the BI tool.
  • Birst is useful in performing time based KPIs such as YoY, WoW, MoM, Qtr-o-Qtr etc. There are several functions available which helps to perform time based calculation.
  • Birst is very useful in performing aggregations at different level (and different dates) as its based on star schema.
  • As all the reports are in cloud, birst reports can be easily shared with one another and acts as a report repository
  • Birst helps to maintain single source of truth and helps enforce standardized definitions for all our KPIs
  • Visualizer report rendering is of high quality and quite fast for simple data requests and pull
  • Birst provides snapshot functionality which is extensively used in our company to maintain the price logs and changes of all our merchandise.
Rohit Acharya profile photo

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available
  • They're still using some flash components in the product although I'm told they will be replaced with HTML5 versions soon.
  • Advanced statistical analysis (i.e. Bayesian) requires separate systems. It would be great to see Birst implement some R functions to allow more flexibility in this regard.
Brian Flood profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Birst9.0
Based on 36 answers
We already renewed
Scott Gabriel profile photo

Usability

No score
No answers yet
No answers on this topic
Birst3.4
Based on 6 answers
It can be clunky, but there have been noticeable improvements with each new release. It's obvious that they are working hard to improve the usability
Scott Gabriel profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Birst4.2
Based on 6 answers
We had a few instances when data didn't process as planned. However, we have worked with Birst and found solutions
Scott Gabriel profile photo

Performance

No score
No answers yet
No answers on this topic
Birst7.5
Based on 6 answers
Birst struggles with complex data sets coming from SSAS, that resolve very quickly on tools like PowerBI
Tim Welch profile photo

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available
Birst4.5
Based on 14 answers
8 out of 10 times I find the answer to a problem before the support team does. Many times I get the wrong answer from them. I don't find that they evaluate problems well before they start working on them. Many times they work from screen prints and logs without ever speaking to me to find out what is going on.
Lee Ann Benson profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Birst9.1
Based on 4 answers
I went to their annual user conference (Birst Forward) and their standard training class (Birst Boot Camp) this year, and both were excellent. Very educational, and I got all of the personal attention I needed to get my questions about my specific answered. I've also reached out to the trainers after those events to ask more questions, and they've been great about getting back to me with answers
Brett Mooberry profile photo

Online Training

No score
No answers yet
No answers on this topic
Birst8.0
Based on 2 answers
Birst has been a solid provider of BI tools in the years we have used them. They have grown with us and have shown they are investing in their service by providing new tools.
George Sanchez profile photo

Implementation

No score
No answers yet
No answers on this topic
Birst5.3
Based on 6 answers
Our initial implementation was rocky. Without writing a novel, there were a few main issues. The professional services company was decent, but not great. We also did not have adequate resources on our end to provide the services company what they needed (an expert on our database, etc.). As the project manager, I definitely tried to do too much with the initial implementation and was very guilty of "chasing squirrels", as I've heard it called. All of this lead to us running out of professional services hours we had paid for, without a working product. After that unsuccessful first attempt, Birst sat on the shelf for a bit before we got our new (and current) CSM. He called us to see how things were going. After learning that the product wasn't in use and how poorly our first go at it went, he bent over backwards to get us up and running, first with spreadsheets, and then with our database, all at no additional charge to us. Combine this with the training I've received, and we've got a working product up and running without the use of a professional services company. We are definitely one of their smaller clients, and I was surprised at how much work they put into turning the project around for us
Brett Mooberry profile photo

Breadth of Deployment

No answers on this topic
5 users so far...just gettin started
Tim Johnson profile photo

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
Selection was made before my involvement, but I agree with the selection. The ease of use of the web-based platform is a major plus, and compensates for some of the limitations.
Eric Lagace profile photo

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
Birst6.8
Based on 25 answers
We use the report distribution extensively and lean on this functionality.
Scott Pellerito profile photo

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
Birst7.5
Based on 76 answers
The BirstConnect product gives us tremendous flexibility in the data sources we are able to connect to. One of the beautiful examples of this is a customer who has a legacy ERP system, a homegrown data warehouse and a modern ERP system. We were able to utilize BirstConnect and the data mapping tool to merge all three data sources into a single reporting engine, something they had previously not been able to do.
Josh Beam profile photo

Scalability

No score
No answers yet
No answers on this topic
Birst6.0
Based on 2 answers
we can see that loading a lot of data can cause a noticable slow down in performance. Birst support indicated that they don't really consider anything less than 30 seconds to be an issue, but that is not the case for our customers, so we have had to change some of implementation to address this
Tim Welch profile photo

Return on Investment

No answers on this topic
  • Increased efficiency - easy to navigate and develop ad-hoc reports
  • allows customers access to limited internal data saving time and internal resources
Jon DeAngelis profile photo

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

9 Spokes More Information

Birst

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Birst More Information