What users are saying about
2 Ratings

Birst

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Top Rated
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2 Ratings
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Score 8 out of 101

Birst

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Top Rated
179 Ratings
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Score 6.8 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Birst

If you are looking for "Instant BI", Birst isn't that tool. If you want to roll your own solution using a single application to perform all of your ETL, reporting/dashboard, like to get deep in the weeds and have a lot of control of how your data is processed, this is going to make you smile.
Sean Keesler profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Birst
6.9
Customizable dashboards
9 Spokes
9.0
Birst
7.6
Pixel Perfect reports
9 Spokes
Birst
6.7
Report Formatting Templates
9 Spokes
Birst
6.3

Ad-hoc Reporting

9 Spokes
7.0
Birst
6.9
Drill-down analysis
9 Spokes
7.0
Birst
7.4
Formatting capabilities
9 Spokes
Birst
6.6
Integration with R or other statistical packages
9 Spokes
Birst
6.3
Report sharing and collaboration
9 Spokes
Birst
7.3

Data Discovery and Visualization

9 Spokes
10.0
Birst
6.6
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Birst
7.2
Location Analytics / Geographic Visualization
9 Spokes
Birst
7.0
Predictive Analytics
9 Spokes
Birst
5.6

Access Control and Security

9 Spokes
9.0
Birst
8.1
Multi-User Support (named login)
9 Spokes
9.0
Birst
8.4
Role-Based Security Model
9 Spokes
Birst
8.1
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Birst
8.0

Mobile Capabilities

9 Spokes
8.0
Birst
7.4
Responsive Design for Web Access
9 Spokes
6.0
Birst
7.1
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Birst
7.3
Dedicated iOS Application
9 Spokes
Birst
7.5
Dedicated Android Application
9 Spokes
Birst
7.6

Report Output and Scheduling

9 Spokes
Birst
7.7
Publish to Web
9 Spokes
Birst
7.9
Publish to PDF
9 Spokes
Birst
7.9
Report Versioning
9 Spokes
Birst
7.4
Report Delivery Scheduling
9 Spokes
Birst
7.5

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • Easy to create visualizations
  • Very attractive visualizations
  • Connect to many data sources
Robin Filan profile photo

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available
  • Birst being a cloud based platform is a both a blessing and a curse. as the data scales the performance of the tool deteriorates. although simple KPI reports can be quickly obtained, load intensive functions such as STAT or LET becomes hard to perform.
  • The customer service is rather poor when the problems at hand are tough. The turnaround time for some of the bigger problems can go on for months without an alternative solution
  • The processing time for each space is not consistent. outside US servers the processing time is very time consuming. Our APAC spaces in birst gets updated data by afternoon of a working day.
  • The scheduled reports might not come in time if the server is busy. We have had instance in which the scheduled reports would come a whole 24 hours later than the scheduled time.
  • Birst is a very difficult setup for change. If the data in the company is changing constantly then birst is not the tool to be held with. after implementing best practices, we were able to bring down the processing time of birst live to max 25 mins.
  • When the size of the data scales, powerful functions such as STAT (bring data at a different level and aggregates in the report) and LET are hard to perform. We have had instance in which STAT would run for more than an hour to render reports
  • Birst designer are still in FLASH and the vizualiser which is in HTML5 lacks several critical functions like scheduling, notifications, saving expressions and managing them. this leaves the customer to use the designer module instead of the vizualiser module, however the support for designer has been removed without keeping in mind that the visualizer component is incomplete.
  • Plug n play analytics is hard to perform unless you have certain technical knowledge. Data in flat files or excel files cannot be analyzed or visualized instantly like it can be done in tableau or any other BI Platform.
  • External Inputs cannot be made on the report. External parameters and data cannot be blended with the existing report. For example, if we had to increase our discounts by x% how much would our sales be? these kind of questions are hard to perform.
  • The syntax of each module in birst is different. This shows lack of team work within birst. for example. In designer module the ubiquitous if statement is denoted by IF and in Admin it is denoted by IIF. this would lead to end user being confused.
  • Certain important critical functions such as Report bursting, querying sample data and parameterized reporting are available only to the admins and not the end users.
  • Most of the code change requests in customer service tickets are still pending to date and some of them are unresolved.
  • Birst has quite a bit of learning curve as it has its own syntax. one would need to be educated to understand the different types of expressions which exist in birst.
  • Birst lacks search functionality in designer and searching in visualizer is rather tedious if you have several KPI named similarly
  • The Pivot Control functionality is rather poor and pathetically mimics the pivot of excel
  • Advance analytics is not possible. Different statistical models cannot be implemented. this would require data to be pumped out to perform advance analytics
  • The Tableau-Birst connect is limited to 500GB, hence if the data scales the ODBC connector would not be useful
  • The Data logs thrown out by birst needs to be more intutive and detailed. this would help new users to better understand the problems and troubleshoot it effectively
  • Usage tracking of birst is tedious which would require a separate space to be created just to track users.
  • Renewal costs are expensive given the price per BI Platform is coming down in recent years with more and more products coming online.
Rohit Acharya profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Birst9.0
Based on 36 answers
We already renewed
Scott Gabriel profile photo

Usability

No score
No answers yet
No answers on this topic
Birst7.2
Based on 10 answers
It can be clunky, but there have been noticeable improvements with each new release. It's obvious that they are working hard to improve the usability
Scott Gabriel profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Birst4.1
Based on 6 answers
We frequently experience -103 errors due to us using the Live Connect functionality, which does not seem to handle even minor interruptions in connectivity, and treats all future connection attempts or data requests as errors, even if the issue does not exist any longer
Tim Welch profile photo

Performance

No score
No answers yet
No answers on this topic
Birst7.5
Based on 6 answers
Sometimes I wish the data would load faster. Not sure if that issue is on Birst's end, though
Scott Gabriel profile photo

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available
Birst5.3
Based on 17 answers
Birst can do a lot of things, but it can be difficult to figure out unless you have someone to answer questions and to help explain new functionality. Thankfully, Birst customer support has been outstanding. As mentioned before, questions are usually answered the same day the support case is created
Scott Gabriel profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Birst9.1
Based on 4 answers
I went to their annual user conference (Birst Forward) and their standard training class (Birst Boot Camp) this year, and both were excellent. Very educational, and I got all of the personal attention I needed to get my questions about my specific answered. I've also reached out to the trainers after those events to ask more questions, and they've been great about getting back to me with answers
Brett Mooberry profile photo

Online Training

No score
No answers yet
No answers on this topic
Birst8.0
Based on 2 answers
Birst has been a solid provider of BI tools in the years we have used them. They have grown with us and have shown they are investing in their service by providing new tools.
George Sanchez profile photo

Implementation

No score
No answers yet
No answers on this topic
Birst5.3
Based on 6 answers
Our initial implementation was rocky. Without writing a novel, there were a few main issues. The professional services company was decent, but not great. We also did not have adequate resources on our end to provide the services company what they needed (an expert on our database, etc.). As the project manager, I definitely tried to do too much with the initial implementation and was very guilty of "chasing squirrels", as I've heard it called. All of this lead to us running out of professional services hours we had paid for, without a working product. After that unsuccessful first attempt, Birst sat on the shelf for a bit before we got our new (and current) CSM. He called us to see how things were going. After learning that the product wasn't in use and how poorly our first go at it went, he bent over backwards to get us up and running, first with spreadsheets, and then with our database, all at no additional charge to us. Combine this with the training I've received, and we've got a working product up and running without the use of a professional services company. We are definitely one of their smaller clients, and I was surprised at how much work they put into turning the project around for us
Brett Mooberry profile photo

Breadth of Deployment

No answers on this topic
Internally, 12 users are viewing metrics and dashboards. In the embedded software, 30+ users and growing.
Eric Lagace profile photo

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
We selected Birst over all other options due to the one-stop-shop nature of their offering - it allows us to rapidly develop and deploy a complete product quickly within a single tool.
Ash Bosworth profile photo

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
Birst6.3
Based on 25 answers
Common interface makes distribution of reports/dashboards easy. Easily exports to Excel, PDF, PowerPoint, etc. Use of single sign on enable it to be embedded in other interfaces. Unfortunately, there's no support in the tool for encapsulating a dialog around the dashboards/reports.
Price Hatfield profile photo

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
Birst7.5
Based on 77 answers
  • In comparison to other BI tools, Birst can connect only to a limited number of data sources (the most prominent ones)
  • Only standard star schema can be built within birst making it highly de-normalized.
  • Live access is buggy and slow
  • No many to many relationship can be established because of the star schema
  • Performance of report rendering decreases as data scales
  • Birst has good data refinement practices which helps to maintain standard definitions.
Rohit Acharya profile photo

Scalability

No score
No answers yet
No answers on this topic
Birst6.0
Based on 2 answers
we can see that loading a lot of data can cause a noticable slow down in performance. Birst support indicated that they don't really consider anything less than 30 seconds to be an issue, but that is not the case for our customers, so we have had to change some of implementation to address this
Tim Welch profile photo

Return on Investment

No answers on this topic
  • Price keeps going up - always a concern.
  • More tools on the market similar to Birst
  • We've seen a marked increase in sales as a result of the ad hoc modeling function. Our salespeople love it.
Jean Jennings profile photo

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

9 Spokes More Information

Birst

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Birst More Information