What users are saying about

9 Spokes

2 Ratings

Birst

Top Rated
176 Ratings

9 Spokes

2 Ratings
Score 8 out of 101

Birst

Top Rated
176 Ratings
Score 6.8 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

Birst

I would say when it comes to building a report with the data from the database and data from an Excel sheet, Birst makes it easy to blend both the data with ease to operate on the data. Birst should also focus on implementing new connectors for Spark, Scala and other streamlined APIs which can help in building a real-time dashboard.

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Birst
6.9
Customizable dashboards
9 Spokes
9.0
Birst
7.6
Pixel Perfect reports
9 Spokes
Birst
6.7
Report Formatting Templates
9 Spokes
Birst
6.3

Ad-hoc Reporting

9 Spokes
7.0
Birst
7.0
Drill-down analysis
9 Spokes
7.0
Birst
7.5
Formatting capabilities
9 Spokes
Birst
6.6
Integration with R or other statistical packages
9 Spokes
Birst
6.5
Report sharing and collaboration
9 Spokes
Birst
7.3

Data Discovery and Visualization

9 Spokes
10.0
Birst
6.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Birst
7.2
Location Analytics / Geographic Visualization
9 Spokes
Birst
7.1
Predictive Analytics
9 Spokes
Birst
5.7

Access Control and Security

9 Spokes
9.0
Birst
8.2
Multi-User Support (named login)
9 Spokes
9.0
Birst
8.3
Role-Based Security Model
9 Spokes
Birst
8.1
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Birst
8.0

Mobile Capabilities

9 Spokes
8.0
Birst
7.5
Responsive Design for Web Access
9 Spokes
6.0
Birst
7.1
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Birst
7.4
Dedicated iOS Application
9 Spokes
Birst
7.7
Dedicated Android Application
9 Spokes
Birst
7.6

Report Output and Scheduling

9 Spokes
Birst
7.6
Publish to Web
9 Spokes
Birst
7.8
Publish to PDF
9 Spokes
Birst
8.0
Report Versioning
9 Spokes
Birst
7.4
Report Delivery Scheduling
9 Spokes
Birst
7.4

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
  • The integration of all the elements of a BI platform into a single tool is a big advantage. All the components are tightly coupled (ETL, business layer, report creation, dashboards), and that makes it easier to manage.
  • The fact that it is based on a cloud platform makes deployment amazingly simple. The appliance version can be run on AWS, which gives access to all the capabilities of the Amazon platform.
  • The move towards HTML5 is very effective, the reports and dashboards look good and are based on responsive design.

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
  • Coming from a traditional data warehousing background, the data modeling in Birst is difficult to understand. The use of hierarchies, measures, "targeting" of fields needs some time to get used to.
  • The transition from the Flash-based tools to the HTML5 tools has not been smooth, and some features still only exist into the Flash tools.
  • Maps are not working well at all. It is possible to use the Geo Maps and Bing Maps in the Flash-based tools, but only Bing Maps in HTML5 tools. This is very limiting, and the features available for formatting, adding bubbles and labels, positioning etc. are weak.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Birst9.0
Based on 36 answers
It is easy to deploy, making changes is easy, and as a result maintenance is inexpensive. The upcoming features (maps, additional HTML) will improve the capabilities and make it even better.

Usability

No score
No answers yet
No answers on this topic
Birst3.5
Based on 6 answers
Quick start for the novice, but powerful enough to satisfy the programmer.

Reliability and Availability

No score
No answers yet
No answers on this topic
Birst4.2
Based on 6 answers
Best in Class - In 4yrs we've only had 2 events when it was offline and they were early on in our use so no business impact. The methodology used for version upgrades always works well for uptime.

Performance

No score
No answers yet
No answers on this topic
Birst7.5
Based on 6 answers
Sometimes I wish the data would load faster. Not sure if that issue is on Birst's end, though

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Birst4.6
Based on 14 answers
Our Customer Success Manager does a great job of getting me what I need in a timely manner, and their tech support is friendly and competent. Sometimes when I submit minor issues to tech support, they go unanswered for a while, which is why I'm not giving a perfect 10 (serious issues get answered immediately). I'd take off another point or 2 for this, but our CSM notices when this happens without me having to say anything to him and tracks down the answers for me himself. I wish this question was split into 2. Customer Service would get an easy 10/10.

In-Person Training

No score
No answers yet
No answers on this topic
Birst9.1
Based on 4 answers
I went to their annual user conference (Birst Forward) and their standard training class (Birst Boot Camp) this year, and both were excellent. Very educational, and I got all of the personal attention I needed to get my questions about my specific answered. I've also reached out to the trainers after those events to ask more questions, and they've been great about getting back to me with answers

Online Training

No score
No answers yet
No answers on this topic
Birst8.0
Based on 2 answers
Birst has been a solid provider of BI tools in the years we have used them. They have grown with us and have shown they are investing in their service by providing new tools.

Implementation

No score
No answers yet
No answers on this topic
Birst5.3
Based on 6 answers
Our initial implementation was rocky. Without writing a novel, there were a few main issues. The professional services company was decent, but not great. We also did not have adequate resources on our end to provide the services company what they needed (an expert on our database, etc.). As the project manager, I definitely tried to do too much with the initial implementation and was very guilty of "chasing squirrels", as I've heard it called. All of this lead to us running out of professional services hours we had paid for, without a working product. After that unsuccessful first attempt, Birst sat on the shelf for a bit before we got our new (and current) CSM. He called us to see how things were going. After learning that the product wasn't in use and how poorly our first go at it went, he bent over backwards to get us up and running, first with spreadsheets, and then with our database, all at no additional charge to us. Combine this with the training I've received, and we've got a working product up and running without the use of a professional services company. We are definitely one of their smaller clients, and I was surprised at how much work they put into turning the project around for us

Breadth of Deployment

No answers on this topic
Internally, 12 users are viewing metrics and dashboards. In the embedded software, 30+ users and growing.

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
Selection was made before my involvement, but I agree with the selection. The ease of use of the web-based platform is a major plus, and compensates for some of the limitations.

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
Birst6.7
Based on 25 answers
Common interface makes distribution of reports/dashboards easy. Easily exports to Excel, PDF, PowerPoint, etc. Use of single sign on enable it to be embedded in other interfaces. Unfortunately, there's no support in the tool for encapsulating a dialog around the dashboards/reports.

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
Birst7.5
Based on 76 answers
Several built-in data connectors, and any JDBC compliant source can be used. It also has "data integrators" to pull data automatically from tools like Google Analytics, Salesforce, etc.

Scalability

No score
No answers yet
No answers on this topic
Birst6.0
Based on 2 answers
we can see that loading a lot of data can cause a noticable slow down in performance. Birst support indicated that they don't really consider anything less than 30 seconds to be an issue, but that is not the case for our customers, so we have had to change some of implementation to address this

Return on Investment

No answers on this topic
  • It's hard to quantify the time savings and improved decision making that occurred because of Birst, but it is substantial.

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

9 Spokes More Information

Birst

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Birst More Information