What users are saying about

9 Spokes

2 Ratings

Cyfe

51 Ratings

9 Spokes

2 Ratings
Score 8 out of 101

Cyfe

51 Ratings
Score 9 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.

Cyfe

Browser access limits security to only user/pass. Number of widgets: if lower, the free trial is optimal. Provide in advance widgets by category, which Cyfe does an excellent job in its Add Widget window.Because it is not a client application, ensure selection includes this variable.Support is not as elaborate as others, but is an acceptable trade off for how intuitive the interface and settings are.

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Cyfe
8.1
Customizable dashboards
9 Spokes
9.0
Cyfe
8.6
Pixel Perfect reports
9 Spokes
Cyfe
8.5
Report Formatting Templates
9 Spokes
Cyfe
7.0

Ad-hoc Reporting

9 Spokes
7.0
Cyfe
7.1
Drill-down analysis
9 Spokes
7.0
Cyfe
7.1
Formatting capabilities
9 Spokes
Cyfe
7.5
Integration with R or other statistical packages
9 Spokes
Cyfe
6.0
Report sharing and collaboration
9 Spokes
Cyfe
8.0

Data Discovery and Visualization

9 Spokes
10.0
Cyfe
5.4
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Cyfe
8.0
Location Analytics / Geographic Visualization
9 Spokes
Cyfe
7.1
Predictive Analytics
9 Spokes
Cyfe
1.1

Access Control and Security

9 Spokes
9.0
Cyfe
9.1
Multi-User Support (named login)
9 Spokes
9.0
Cyfe
9.3
Role-Based Security Model
9 Spokes
Cyfe
8.4
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Cyfe
8.9
Single Sign-On (SSO)
9 Spokes
Cyfe
10.0

Mobile Capabilities

9 Spokes
8.0
Cyfe
4.6
Responsive Design for Web Access
9 Spokes
6.0
Cyfe
8.3
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Cyfe
8.0
Dedicated iOS Application
9 Spokes
Cyfe
1.1
Dedicated Android Application
9 Spokes
Cyfe
1.1

Report Output and Scheduling

9 Spokes
Cyfe
8.9
Publish to Web
9 Spokes
Cyfe
10.0
Publish to PDF
9 Spokes
Cyfe
9.3
Report Versioning
9 Spokes
Cyfe
7.0
Report Delivery Scheduling
9 Spokes
Cyfe
8.6
Delivery to Remote Servers
9 Spokes
Cyfe
9.5

Application Program Interfaces (APIs) / Embedding

9 Spokes
Cyfe
9.0
REST API
9 Spokes
Cyfe
10.0
iFrames
9 Spokes
Cyfe
10.0
Themeable User Interface (UI)
9 Spokes
Cyfe
7.0

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
  • Accessible - use with a browser anywhere
  • Easy to Use - intuitive and does not require training
  • Freemium - great try before you buy with a few free modules to start

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
  • Sometimes the percentages in Cyfe seem off. We'll review the numbers month over month in Google Analytics and the same numbers are pulled into Cyfe, and yet Cyfe reports a different percentage
  • It would be nice if Cyfe had more styling and layout choices to brand it more to our company's style and look

Likelihood to Renew

No score
No answers yet
No answers on this topic
Cyfe9.4
Based on 9 answers
I look forward to watching Cyfe grow and I am confident that this product will be an "essential" tool in every business owners toolbox, regardless of their size. I am excited to see what additional data sources they can integrate and to watch them grow with next generation tools and data.

Usability

No score
No answers yet
No answers on this topic
Cyfe8.0
Based on 2 answers
It is very easy to use when creating dashboards that use widgets from existing integration partners. You can easily create attractive and functional dashboards in less than 5 minutes so the learning curve is minimal at most. Out-of-the-box capabilities are quite high for such a low priced service, so it's surprising how easy it is to use.

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Cyfe10.0
Based on 1 answer
Because I had a very minor question and I was able to speak directly to the founder through LinkedIn and through email. I know that as they grow this may not always be an option but the fact that he made himself available to answer my questions said a lot about his passion for the product.

Implementation

No score
No answers yet
No answers on this topic
Cyfe10.0
Based on 1 answer
Cyfe is a 15 minutes implementation, then some time to get your data sources created. This is an easy one person job that will not result in down time or unnecessary wasted man hours.

Breadth of Deployment

No answers on this topic
Cyfe is widely adopted by all stakeholders associated with sales and marketing, along with the board who are keen to see market reactions to our sales team's effectiveness. The sales and marketing teams share one user, but growth may help us scale to multiple user logins. At that time, we will discover workflows and permissions in Cyfe features.

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
We used RavenTools in the past as our monthly reporting tool. At the time there wasn't a one-page dashboard available in RavenTools, every single element we incorporate in our reports was included on a separate page. It became very unwieldy for our clients and led to a lot of them never reading the reports. Cyfe was not only more client friendly but much more budget friendly than RavenTools as well.

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
Cyfe7.4
Based on 22 answers
All our staff are able to gain access to the dashboard and our clients also find it very easy to use considering some are not as computer savvy as others. Once we set up our domain we were able to create logins for each of our clients and our staff are also able to login through their respective accounts to make changes to their clients' dashboards

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
Cyfe7.3
Based on 22 answers
Cyfe connects to every social media channel we need to track and monitor.

Return on Investment

No answers on this topic
  • Cyfe allows us to provide real time data to our clients
  • Cyfe allows us to provide detailed analytics to our clients showing actual results
  • Cyfe reduced our need to provide monthly "reports" to our marketing clients
  • Cyfe allows us to have better situational awareness and know what is going on throughout our multiple organizations

Screenshots

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Cyfe

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details