What users are saying about

9 Spokes

2 Ratings

9 Spokes

2 Ratings
Score 8 out of 101

IBM Watson Analytics

39 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
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IBM Watson Analytics

Despite its shortcomings, IBM Watson Analytics does its job well. It's paired for any size organization, big or small – but realistically, if you're going to be analyzing user-data on a broad scale, it probably makes sense to use this program if you're working with a big company. Otherwise Facebook Analytics could probably do the work for you, for a cheaper price. Our social media manager has been using it to track data for a client of ours, and they have been enjoying it so far. It's a good system to determine user traffic.
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Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
IBM Watson Analytics
Customizable dashboards
9 Spokes
9.0
IBM Watson Analytics

Ad-hoc Reporting

9 Spokes
7.0
IBM Watson Analytics
Drill-down analysis
9 Spokes
7.0
IBM Watson Analytics

Data Discovery and Visualization

9 Spokes
10.0
IBM Watson Analytics
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
IBM Watson Analytics

Access Control and Security

9 Spokes
9.0
IBM Watson Analytics
Multi-User Support (named login)
9 Spokes
9.0
IBM Watson Analytics

Mobile Capabilities

9 Spokes
8.0
IBM Watson Analytics
Responsive Design for Web Access
9 Spokes
6.0
IBM Watson Analytics
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
IBM Watson Analytics

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
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  • Implementation of the data is fairly easy, all it requires is registration and uploading data from a spreadsheet – it's little more than copy/pasting which is pretty manageable on time
  • It's affordable – it offers a $30 plan for its "Plus" services, and $80/month for its Professional services. With a small markup, this is profitable for both us and our clients
  • Their customer support has been great – they have live personal available by phone or chat during regular business hours, and their Customer Support forums are always available 24/7. They're always quick to address an issue.
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Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
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  • The accuracy of the reporting from the program relies solely on the data the user sources. There can be errors in reporting due to...well, human error, which can kind of mess up your entire data sheet
  • When you're working with a program that is a cloud-based service, decentralized reporting can mislead organizations when you're not properly balanced with the traditional checks of a governed system – again, this is a human-error issue
  • IBM advertises this as a program that can work for any user, but unless you have experience working with data analytics, it can be difficult to determine where to start. I had to look up a few tutorials online before I was able to properly get my data rolling through
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Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
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Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
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Most commonly, if you're comparing it against other brands – my favorite being Google Analytics – this essentially does the same thing. It really just depends on what platform you're most comfortable working with. Google and IBM both have great software, and ease of use (assuming you know what you're doing when you get started). Although Google doesn't go as in-depth with their data analysis as IBM
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Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
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IBM Watson Analytics8.0
Based on 1 answer
The program gives its users the ability to organize their data by saving it into pre-designed, default layouts. This way, users can create dashboards and infographics about their data. You can drag and drop visualizations you've saved before, which helps to present the data. Basically, our clients are very 'right-brained' people, and like most creatives, it's very easy to bore them with numbers. Being able to share the information in this manner is super helpful. And of course, IBM's security keeps everything from prying eyes
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Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
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IBM Watson Analytics8.0
Based on 2 answers
For the software to start making predictions, all the user must do is give Watson the data. This is done by dragging/dropping a data set spreadsheet into the program or by making a selction from a third-party source, like Salesforce, Twitter, Facebook, etc. The filter in there helps sort out the data – which makes it very easy to use, I enjoy the automation of all those numbers/statistics
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Screenshots

IBM Watson Analytics

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

IBM Watson Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details