What users are saying about

9 Spokes

2 Ratings
Score 8 out of 101

iCharts for NetSuite

3 Ratings
Score 4.2 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

iCharts for NetSuite

At this time, iCharts is not well suited for anything as they seem to be closed. I am not sure if this is permanent as there is no one to ask. If they were to re-open I would be hesitant as they had no trouble closing without notifying customers.
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Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
iCharts for NetSuite
5.0
Customizable dashboards
9 Spokes
9.0
iCharts for NetSuite
5.0

Ad-hoc Reporting

9 Spokes
7.0
iCharts for NetSuite
5.5
Drill-down analysis
9 Spokes
7.0
iCharts for NetSuite
4.0
Report sharing and collaboration
9 Spokes
iCharts for NetSuite
7.0

Data Discovery and Visualization

9 Spokes
10.0
iCharts for NetSuite
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
iCharts for NetSuite

Access Control and Security

9 Spokes
9.0
iCharts for NetSuite
4.7
Multi-User Support (named login)
9 Spokes
9.0
iCharts for NetSuite
5.0
Role-Based Security Model
9 Spokes
iCharts for NetSuite
5.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
iCharts for NetSuite
4.0

Mobile Capabilities

9 Spokes
8.0
iCharts for NetSuite
7.0
Responsive Design for Web Access
9 Spokes
6.0
iCharts for NetSuite
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
iCharts for NetSuite
7.0

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
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  • Their new platform is easy to navigate
  • We had a dedicated support person to help set up searches and train in the use of iCharts
  • Separate Dashboards for each group
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Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
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  • The new platform has limitations on colors and sizing
  • iCharts seem to have closed its doors without notification and now we have a product with no support
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Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
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No score
No answers yet
No answers on this topic

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
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We have only just started looking at other options, NetSuite is the one who recommended ICharts and for what they were offering we felt they would be a good fit for us.
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Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
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iCharts for NetSuite5.0
Based on 1 answer
Some of the sharing is role based in NetSuite so sometimes it takes some digging to find out why certain charts can't be shared and others share easily
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Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
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iCharts for NetSuite4.0
Based on 1 answer
Unless you are a power user of NetSuite where you can whip up searches with ease, this could be a difficult task
No photo available

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
9 Spokes Editions & Modules
9 Spokes
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

iCharts for NetSuite

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$3,000*
1.  per installation
iCharts for NetSuite Editions & Modules
iCharts for NetSuite
Edition
Professional
$10,0001
Business
$15,0001
Elite
$25,0001
1. per installation
Additional Pricing Details
Based on number of NetSuite licenses