What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

If you have multiple sources of data that you need to compile into one to cross report, this is a good tool to do that. The connections of those data sources definitely need an expert, so keep that in mind. Also keep in mind, that if you are starting from square 0 on database queries and reporting, there will be a learning curve. I think once you have the base knowledge though, RJ Metrics is relatively intuitive, has a nice UI, and most importantly, allows us to build the reports that we need with confidence that the information included in the reports is up to date and correct.
Kristen Edgerton | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Magento BI (formerly RJMetrics)
9.7
Customizable dashboards
9 Spokes
9.0
Magento BI (formerly RJMetrics)
10.0
Pixel Perfect reports
9 Spokes
Magento BI (formerly RJMetrics)
9.0
Report Formatting Templates
9 Spokes
Magento BI (formerly RJMetrics)
10.0

Ad-hoc Reporting

9 Spokes
7.0
Magento BI (formerly RJMetrics)
8.3
Drill-down analysis
9 Spokes
7.0
Magento BI (formerly RJMetrics)
7.0
Formatting capabilities
9 Spokes
Magento BI (formerly RJMetrics)
8.0
Report sharing and collaboration
9 Spokes
Magento BI (formerly RJMetrics)
10.0

Data Discovery and Visualization

9 Spokes
10.0
Magento BI (formerly RJMetrics)
8.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Magento BI (formerly RJMetrics)
8.0

Access Control and Security

9 Spokes
9.0
Magento BI (formerly RJMetrics)
10.0
Multi-User Support (named login)
9 Spokes
9.0
Magento BI (formerly RJMetrics)
10.0
Role-Based Security Model
9 Spokes
Magento BI (formerly RJMetrics)
10.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Magento BI (formerly RJMetrics)
10.0

Mobile Capabilities

9 Spokes
8.0
Magento BI (formerly RJMetrics)
Responsive Design for Web Access
9 Spokes
6.0
Magento BI (formerly RJMetrics)
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Magento BI (formerly RJMetrics)

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

  • It is relatively easy to manipulate the time period in which you want to see your report. This is important for our business because we are constantly analyzing sales month over month, quarter over quarter, and year over year. RJ makes it easy to toggle between these time ranges on the same report.
  • The visualizers available for reports are what you would expect out of a product like this. You have the ability to view your results in tables and a multitude of charts.
  • The ability to customize dashboards and rearrange reports quickly is great and intuitive!
Kristen Edgerton | TrustRadius Reviewer

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

  • I don't have any database or SQL training, so it took me a little longer than desired to get started up and comfortable with RJ. I wasn't present when we on-boarded with RJ though, which could have been part of the problem, but you definitely need a very basic level of query language and formula writing knowledge to hit the ground running and use this tool to its full capability.
  • RJ gives you the ability to set email updates on whichever reports you choose. I wish that these reports were a little more customizable to give only the pertinent information from a large report to the parties who need it. IE, customize the view for marketing vs. design but all based on the same report.
  • It would be helpful to get an email from RJ with tips and tricks (short videos or blogs) to be able to continue to learn more about this tool.
Kristen Edgerton | TrustRadius Reviewer

Support Rating

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

No score
No answers yet
No answers on this topic

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

No answers on this topic

Screenshots

Magento BI (formerly RJMetrics)

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento BI (formerly RJMetrics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

9 Spokes
7.0
Magento BI (formerly RJMetrics)
8.0

Support Rating

9 Spokes
5.0
Magento BI (formerly RJMetrics)

Add comparison