What users are saying about
2 Ratings
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Score 9.1 out of 100
12 Ratings
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Score 6.6 out of 100

Feature Set Ratings

  • 9 Spokes ranks higher in 2 feature sets: Data Discovery and Visualization, Access Control and Security
  • Magento BI (formerly RJMetrics) ranks higher in 2 feature sets: Ad-hoc Reporting, Mobile Capabilities
  • 9 Spokes and Magento BI (formerly RJMetrics) are tied in 1 feature set: BI Standard Reporting

BI Standard Reporting

9.0

9 Spokes

90%
9.0

Magento BI (formerly RJMetrics)

90%
Magento BI (formerly RJMetrics) ranks higher in 3/3 features

Customizable dashboards

9.0
90%
1 Rating
9.0
90%
2 Ratings

Pixel Perfect reports

N/A
0 Ratings
9.0
90%
2 Ratings

Report Formatting Templates

N/A
0 Ratings
9.0
90%
2 Ratings

Ad-hoc Reporting

7.0

9 Spokes

70%
9.3

Magento BI (formerly RJMetrics)

93%
Magento BI (formerly RJMetrics) ranks higher in 4/4 features

Drill-down analysis

7.0
70%
1 Rating
9.0
90%
2 Ratings

Formatting capabilities

N/A
0 Ratings
9.0
90%
2 Ratings

Integration with R or other statistical packages

N/A
0 Ratings
9.0
90%
1 Rating

Report sharing and collaboration

N/A
0 Ratings
10.0
100%
2 Ratings

Data Discovery and Visualization

10.0

9 Spokes

100%
9.0

Magento BI (formerly RJMetrics)

90%
Magento BI (formerly RJMetrics) ranks higher in 2/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

10.0
100%
1 Rating
9.0
90%
2 Ratings

Location Analytics / Geographic Visualization

N/A
0 Ratings
9.0
90%
1 Rating

Predictive Analytics

N/A
0 Ratings
9.0
90%
1 Rating

Access Control and Security

9.0

9 Spokes

90%
8.5

Magento BI (formerly RJMetrics)

85%
Magento BI (formerly RJMetrics) ranks higher in 4/4 features

Multi-User Support (named login)

9.0
90%
1 Rating
9.0
90%
2 Ratings

Role-Based Security Model

N/A
0 Ratings
8.0
80%
2 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
8.0
80%
2 Ratings

Single Sign-On (SSO)

N/A
0 Ratings
9.0
90%
1 Rating

Mobile Capabilities

8.0

9 Spokes

80%
9.0

Magento BI (formerly RJMetrics)

90%
Magento BI (formerly RJMetrics) ranks higher in 2/3 features

Responsive Design for Web Access

6.0
60%
1 Rating
9.0
90%
1 Rating

Dashboard / Report / Visualization Interactivity on Mobile

10.0
100%
1 Rating
9.0
90%
1 Rating

Mobile Application

N/A
0 Ratings
9.0
90%
1 Rating

Report Output and Scheduling

9 Spokes

Feature Set Not Supported
N/A
9.0

Magento BI (formerly RJMetrics)

90%
Magento BI (formerly RJMetrics) ranks higher in 5/5 features

Publish to Web

N/A
0 Ratings
9.0
90%
1 Rating

Publish to PDF

N/A
0 Ratings
9.0
90%
1 Rating

Report Versioning

N/A
0 Ratings
9.0
90%
1 Rating

Report Delivery Scheduling

N/A
0 Ratings
9.0
90%
1 Rating

Delivery to Remote Servers

N/A
0 Ratings
9.0
90%
1 Rating

Application Program Interfaces (APIs) / Embedding

9 Spokes

Feature Set Not Supported
N/A
9.2

Magento BI (formerly RJMetrics)

92%
Magento BI (formerly RJMetrics) ranks higher in 6/6 features

REST API

N/A
0 Ratings
9.0
90%
1 Rating

Javascript API

N/A
0 Ratings
9.0
90%
1 Rating

iFrames

N/A
0 Ratings
9.0
90%
1 Rating

Java API

N/A
0 Ratings
9.0
90%
1 Rating

Themeable User Interface (UI)

N/A
0 Ratings
9.0
90%
1 Rating

Customizable Platform (Open Source)

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Magento BI (formerly RJMetrics) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.0

9 Spokes

70%
1 Rating
9.0

Magento BI (formerly RJMetrics)

90%
2 Ratings

Usability

9 Spokes

N/A
0 Ratings
9.0

Magento BI (formerly RJMetrics)

90%
1 Rating

Support Rating

5.0

9 Spokes

50%
2 Ratings
9.0

Magento BI (formerly RJMetrics)

90%
1 Rating

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

A company or organization that is in contact with the customer and wants to examine customer behavior in the purchase and selection of products and services should use this platform. It does not matter how many advertising tools and referral links or social media campaigns you use to attract customers. In any case, Magento BI integrates all the information and DB as a single platform and provides you with the best reports. Potential customers can be positioned according to location, city, country. Now we know exactly which product is most popular and where to put our advertising costs on which site or social network has the most audience.
Ali Kazempour | TrustRadius Reviewer

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

  • It is relatively easy to manipulate the time period in which you want to see your report. This is important for our business because we are constantly analyzing sales month over month, quarter over quarter, and year over year. RJ makes it easy to toggle between these time ranges on the same report.
  • The visualizers available for reports are what you would expect out of a product like this. You have the ability to view your results in tables and a multitude of charts.
  • The ability to customize dashboards and rearrange reports quickly is great and intuitive!
Kristen Edgerton | TrustRadius Reviewer

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

  • Educational videos and tutorials must be more simpler and more understandable language with subtitles
  • There should be the ability to select graphic diagrams with different shapes and graphs
  • The basic features of the Essential Paln can be increased with the current price so that startup companies can better use the features of this platform.
Ali Kazempour | TrustRadius Reviewer

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Magento BI (formerly RJMetrics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

9 Spokes

No score
No answers yet
No answers on this topic

Magento BI (formerly RJMetrics)

Magento BI (formerly RJMetrics) 9.0
Based on 1 answer
In addition to its features, it has made the Magento Commerce platform much better, more functional, and smarter, and through Magento BI dashboard they know very well what reports have been sent and all our business tools are summarized in one business platform. The ability to share report results is very popular and useful, and you can share content with anyone anywhere in the world.
Ali Kazempour | TrustRadius Reviewer

Support Rating

9 Spokes

9 Spokes 5.0
Based on 2 answers
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

Magento BI (formerly RJMetrics) 9.0
Based on 1 answer
The very strong and knowledgeable support team and great help forums and documents, any questions and cases will be answered immediately or checked through tickets and resolved quickly. It is also possible to send comments and changes. Or our team , fast response and after-sales cooperation of the service company is always more than the product itself and its quality, and we want the service and support to support our interests.
Ali Kazempour | TrustRadius Reviewer

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
Anonymous | TrustRadius Reviewer

Magento BI (formerly RJMetrics)

The advantage of Magento BI is easier compatibility and adaptation with Adobe platforms and easier installation, configuration and customization with Mojto Store Builder and its various caskets, and I am very satisfied with it now and in every way I think it is a very good platform for integration in reporting.
Ali Kazempour | TrustRadius Reviewer

Return on Investment

9 Spokes

No answers on this topic

Magento BI (formerly RJMetrics)

  • Very comprehensive and complete reports that give us a lot of information about the customer
  • Easy integration and features of pulling data directly from our recorded customer database
Ali Kazempour | TrustRadius Reviewer

Screenshots

Magento BI (formerly RJMetrics)

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