What users are saying about
2 Ratings
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Score 8.1 out of 101
8 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

OpenText Actuate Information Hub

iHub is a decent enough environment that it serves our needs. We can have unlimited users and it can tie into AD although we do not use that feature currently. It is a decent place to store all of the reports in one location, even though for us it is not visually appealing to the end users.iHub is not a place where you want to create robust/interactive dashboards for end users to drill through and follow a "story".
Josh Schmitz profile photo

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
OpenText Actuate Information Hub
5.0
Customizable dashboards
9 Spokes
9.0
OpenText Actuate Information Hub
2.0
Pixel Perfect reports
9 Spokes
OpenText Actuate Information Hub
7.0
Report Formatting Templates
9 Spokes
OpenText Actuate Information Hub
6.0

Ad-hoc Reporting

9 Spokes
7.0
OpenText Actuate Information Hub
7.7
Drill-down analysis
9 Spokes
7.0
OpenText Actuate Information Hub
6.0
Formatting capabilities
9 Spokes
OpenText Actuate Information Hub
9.0
Report sharing and collaboration
9 Spokes
OpenText Actuate Information Hub
8.0

Data Discovery and Visualization

9 Spokes
10.0
OpenText Actuate Information Hub
7.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
OpenText Actuate Information Hub
7.0
Location Analytics / Geographic Visualization
9 Spokes
OpenText Actuate Information Hub
7.0

Access Control and Security

9 Spokes
9.0
OpenText Actuate Information Hub
8.7
Multi-User Support (named login)
9 Spokes
9.0
OpenText Actuate Information Hub
10.0
Role-Based Security Model
9 Spokes
OpenText Actuate Information Hub
6.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
OpenText Actuate Information Hub
10.0

Mobile Capabilities

9 Spokes
8.0
OpenText Actuate Information Hub
Responsive Design for Web Access
9 Spokes
6.0
OpenText Actuate Information Hub
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
OpenText Actuate Information Hub

Report Output and Scheduling

9 Spokes
OpenText Actuate Information Hub
8.0
Publish to Web
9 Spokes
OpenText Actuate Information Hub
10.0
Publish to PDF
9 Spokes
OpenText Actuate Information Hub
10.0
Report Delivery Scheduling
9 Spokes
OpenText Actuate Information Hub
6.0
Delivery to Remote Servers
9 Spokes
OpenText Actuate Information Hub
6.0

Application Program Interfaces (APIs) / Embedding

9 Spokes
OpenText Actuate Information Hub
7.0
REST API
9 Spokes
OpenText Actuate Information Hub
7.0
Javascript API
9 Spokes
OpenText Actuate Information Hub
9.0
Java API
9 Spokes
OpenText Actuate Information Hub
7.0
Themeable User Interface (UI)
9 Spokes
OpenText Actuate Information Hub
5.0

Pros

9 Spokes

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available

OpenText Actuate Information Hub

  • It is fairly easy to set the sharing rules for a report/dashboard.
  • They have a decent amount of time frame options for setting a schedule to generate a report.
  • The support is mostly helpful and timely if you have an issue.
Josh Schmitz profile photo

Cons

9 Spokes

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available

OpenText Actuate Information Hub

  • Setting up a "dashboard" is extremely lacking in functionality. The different chart widgets you place on the page do not interact with each other. When you select an item from one do not expect it to highlight or filter another.
  • The speed and stability are not great, but maybe that is just our environment not being up to snuff...even though we are above the "recommended" settings.
  • The main GUI for a user is TERRIBLE. You log into a File Tree format where you have to navigate folders to reach the correct dashboard. There are ways around this, but it would either require an expensive payment to the Professional Services team to revamp to UI or another option they gave us was to create the "Default Dashboard" and provide that link to users and in that Dashboard, you use a new tab to include the navigation back to the main screen so that at least on the initial load the user is taken to a friendly looking dashboard instead of a file tree.
Josh Schmitz profile photo

Support

9 Spokes

9 Spokes 5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available

OpenText Actuate Information Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

9 Spokes

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available

OpenText Actuate Information Hub

Our instance of iHub does not stack up against the other larger BI tools out today. It is a good place to store reports in a central location that allows users to run very specific reports on demand, but it is not a place I would want to store all of my "dashboards". As far as holding individual reports that are specific to an individual need, it is a great tool. If you want to create a report that will be used as a Template for a Form or a Label, iHub is a good choice to store and schedule the report or call it via API to generate it and return it to your calling app.
Josh Schmitz profile photo

Screenshots

OpenText Actuate Information Hub

Pricing Details

9 Spokes

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

OpenText Actuate Information Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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