What users are saying about

9 Spokes

2 Ratings
Score 8 out of 101

OpenText Actuate Information Hub

5 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
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OpenText Actuate Information Hub

iHub is a decent enough environment that it serves our needs. We can have unlimited users and it can tie into AD although we do not use that feature currently. It is a decent place to store all of the reports in one location, even though for us it is not visually appealing to the end users.iHub is not a place where you want to create robust/interactive dashboards for end users to drill through and follow a "story".
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Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
OpenText Actuate Information Hub
5.0
Customizable dashboards
9 Spokes
9.0
OpenText Actuate Information Hub
2.0
Pixel Perfect reports
9 Spokes
OpenText Actuate Information Hub
7.0
Report Formatting Templates
9 Spokes
OpenText Actuate Information Hub
6.0

Ad-hoc Reporting

9 Spokes
7.0
OpenText Actuate Information Hub
7.7
Drill-down analysis
9 Spokes
7.0
OpenText Actuate Information Hub
6.0
Formatting capabilities
9 Spokes
OpenText Actuate Information Hub
9.0
Report sharing and collaboration
9 Spokes
OpenText Actuate Information Hub
8.0

Data Discovery and Visualization

9 Spokes
10.0
OpenText Actuate Information Hub
7.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
OpenText Actuate Information Hub
7.0
Location Analytics / Geographic Visualization
9 Spokes
OpenText Actuate Information Hub
7.0

Access Control and Security

9 Spokes
9.0
OpenText Actuate Information Hub
8.7
Multi-User Support (named login)
9 Spokes
9.0
OpenText Actuate Information Hub
10.0
Role-Based Security Model
9 Spokes
OpenText Actuate Information Hub
6.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
OpenText Actuate Information Hub
10.0

Mobile Capabilities

9 Spokes
8.0
OpenText Actuate Information Hub
Responsive Design for Web Access
9 Spokes
6.0
OpenText Actuate Information Hub
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
OpenText Actuate Information Hub

Report Output and Scheduling

9 Spokes
OpenText Actuate Information Hub
8.0
Publish to Web
9 Spokes
OpenText Actuate Information Hub
10.0
Publish to PDF
9 Spokes
OpenText Actuate Information Hub
10.0
Report Delivery Scheduling
9 Spokes
OpenText Actuate Information Hub
6.0
Delivery to Remote Servers
9 Spokes
OpenText Actuate Information Hub
6.0

Application Program Interfaces (APIs) / Embedding

9 Spokes
OpenText Actuate Information Hub
7.0
REST API
9 Spokes
OpenText Actuate Information Hub
7.0
Javascript API
9 Spokes
OpenText Actuate Information Hub
9.0
Java API
9 Spokes
OpenText Actuate Information Hub
7.0
Themeable User Interface (UI)
9 Spokes
OpenText Actuate Information Hub
5.0

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • It is fairly easy to set the sharing rules for a report/dashboard.
  • They have a decent amount of time frame options for setting a schedule to generate a report.
  • The support is mostly helpful and timely if you have an issue.
Josh Schmitz profile photo

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
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  • Setting up a "dashboard" is extremely lacking in functionality. The different chart widgets you place on the page do not interact with each other. When you select an item from one do not expect it to highlight or filter another.
  • The speed and stability are not great, but maybe that is just our environment not being up to snuff...even though we are above the "recommended" settings.
  • The main GUI for a user is TERRIBLE. You log into a File Tree format where you have to navigate folders to reach the correct dashboard. There are ways around this, but it would either require an expensive payment to the Professional Services team to revamp to UI or another option they gave us was to create the "Default Dashboard" and provide that link to users and in that Dashboard, you use a new tab to include the navigation back to the main screen so that at least on the initial load the user is taken to a friendly looking dashboard instead of a file tree.
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Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
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No score
No answers yet
No answers on this topic

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
Our instance of iHub does not stack up against the other larger BI tools out today. It is a good place to store reports in a central location that allows users to run very specific reports on demand, but it is not a place I would want to store all of my "dashboards". As far as holding individual reports that are specific to an individual need, it is a great tool. If you want to create a report that will be used as a Template for a Form or a Label, iHub is a good choice to store and schedule the report or call it via API to generate it and return it to your calling app.
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Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
OpenText Actuate Information Hub7.0
Based on 1 answer
It is not the easiest solution for distributing reports to various users but by no means is it hard. You can do just about everything by selecting a checkbox and a dropdown followed by the appropriate "wizard" to copy/move/share/etc. The issue is that you must share EVERYTHING and if you forget one thing then the end user will get a report that generates in an error stating they do not have access.
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Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
OpenText Actuate Information Hub8.0
Based on 1 answer
We have been able to connect to most of the DB's we have needed. If you use a custom driver, make sure it remains up to date. We were used a SQL driver instead of the default OpenText driver and after updating SQL Manager the driver broke. Switching the reports to use the OpenText default fixed the issue though so that is a plus one for OpenText.
Josh Schmitz profile photo

Screenshots

OpenText Actuate Information Hub

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

OpenText Actuate Information Hub

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details