What users are saying about
2 Ratings

Salesforce Analytics

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Top Rated
429 Ratings
2 Ratings
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Score 8 out of 101

Salesforce Analytics

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Top Rated
429 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Salesforce Analytics

I think it's an excellent add-on to the Salesforce suite of online cloud applications.
No photo available

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Salesforce Analytics
8.0
Customizable dashboards
9 Spokes
9.0
Salesforce Analytics
8.3
Pixel Perfect reports
9 Spokes
Salesforce Analytics
7.9
Report Formatting Templates
9 Spokes
Salesforce Analytics
7.8

Ad-hoc Reporting

9 Spokes
7.0
Salesforce Analytics
8.0
Drill-down analysis
9 Spokes
7.0
Salesforce Analytics
8.0
Formatting capabilities
9 Spokes
Salesforce Analytics
7.9
Integration with R or other statistical packages
9 Spokes
Salesforce Analytics
7.7
Report sharing and collaboration
9 Spokes
Salesforce Analytics
8.3

Data Discovery and Visualization

9 Spokes
10.0
Salesforce Analytics
8.1
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Salesforce Analytics
8.1
Location Analytics / Geographic Visualization
9 Spokes
Salesforce Analytics
8.1
Predictive Analytics
9 Spokes
Salesforce Analytics
8.0

Access Control and Security

9 Spokes
9.0
Salesforce Analytics
8.3
Multi-User Support (named login)
9 Spokes
9.0
Salesforce Analytics
8.4
Role-Based Security Model
9 Spokes
Salesforce Analytics
8.4
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Salesforce Analytics
8.3
Single Sign-On (SSO)
9 Spokes
Salesforce Analytics
8.4

Mobile Capabilities

9 Spokes
8.0
Salesforce Analytics
7.8
Responsive Design for Web Access
9 Spokes
6.0
Salesforce Analytics
7.9
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Salesforce Analytics
7.8
Dedicated iOS Application
9 Spokes
Salesforce Analytics
7.7
Dedicated Android Application
9 Spokes
Salesforce Analytics
7.6

Report Output and Scheduling

9 Spokes
Salesforce Analytics
8.2
Publish to Web
9 Spokes
Salesforce Analytics
8.0
Publish to PDF
9 Spokes
Salesforce Analytics
8.5
Report Versioning
9 Spokes
Salesforce Analytics
8.0
Report Delivery Scheduling
9 Spokes
Salesforce Analytics
8.1
Delivery to Remote Servers
9 Spokes
Salesforce Analytics
8.1

Application Program Interfaces (APIs) / Embedding

9 Spokes
Salesforce Analytics
8.0
REST API
9 Spokes
Salesforce Analytics
8.1
Javascript API
9 Spokes
Salesforce Analytics
8.0
iFrames
9 Spokes
Salesforce Analytics
7.9
Java API
9 Spokes
Salesforce Analytics
7.9
Themeable User Interface (UI)
9 Spokes
Salesforce Analytics
7.8
Customizable Platform (Open Source)
9 Spokes
Salesforce Analytics
8.0

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
No photo available
  • With native integration to the Sales and Marketing clouds, the data exploration and predictive trends become way easier to manage and access.
  • The mobile first design and pre-built dashboards allow the access of data securely from any device.
  • With the power of Einstein discovery we are able to receive contextual answers and recommendations regarding our performance.
No photo available

Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
No photo available
  • In our implementation we did not see any major drawbacks in the product. However, the data loading aspect into the software seemed fairly error prone. Once again that might have been an artifact of some incorrect data mapping at our end as well.
No photo available

Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
No photo available
No score
No answers yet
No answers on this topic

Implementation

No score
No answers yet
No answers on this topic
Salesforce Analytics6.0
Based on 1 answer
An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
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Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
Jeffrey Smith profile photo

Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
Salesforce Analytics8.4
Based on 28 answers
Security controls and ability to create, read, edit and delete are standard to Salesforce solutions. Additional licenses are required for Analytics users, so great control in that regard. Sharing data is not yet mature, although easy to post to Chatter and export images. Ability to export to Excel and PDF is a future must-have.
No photo available

Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
Salesforce Analytics7.9
Based on 28 answers
Easy to integrate with Salesforce data. Other data source integrations exist, although not many. Additional development in this area will greatly expand the use of Wave Analytics for more Salesforce users. Also, knowledge of JSON is currently almost required in order to use the Wave user interface to its maximum potential.
No photo available

Screenshots

Salesforce Analytics

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Salesforce Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details