What users are saying about
2 Ratings
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2 Ratings
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Score 8 out of 101
1 Ratings
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Score 7 out of 101

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Likelihood to Recommend

9 Spokes

Good for letting your investors, employees and others know at a glance how your company is doing. The interface is clean and organized well. I just wish more of the app's functionality was available for testing and implementation. "Coming soon" is not really encouraging when we already have been waiting for a year or more.
No photo available

Visual KPI

I think for a robust, all-inclusive management system, it does a good job. However, by trying to be everything for everyone there is always issues with quality and the user experience. The recent changes have helped with a lot of these issues, but it is still very overwhelming to onboard new employees to the system.
No photo available

Feature Rating Comparison

BI Standard Reporting

9 Spokes
9.0
Visual KPI
7.7
Customizable dashboards
9 Spokes
9.0
Visual KPI
8.0
Pixel Perfect reports
9 Spokes
Visual KPI
8.0
Report Formatting Templates
9 Spokes
Visual KPI
7.0

Ad-hoc Reporting

9 Spokes
7.0
Visual KPI
7.8
Drill-down analysis
9 Spokes
7.0
Visual KPI
8.0
Formatting capabilities
9 Spokes
Visual KPI
7.0
Integration with R or other statistical packages
9 Spokes
Visual KPI
7.0
Report sharing and collaboration
9 Spokes
Visual KPI
9.0

Data Discovery and Visualization

9 Spokes
10.0
Visual KPI
8.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
9 Spokes
10.0
Visual KPI
8.0
Location Analytics / Geographic Visualization
9 Spokes
Visual KPI
8.0
Predictive Analytics
9 Spokes
Visual KPI
8.0

Access Control and Security

9 Spokes
9.0
Visual KPI
9.0
Multi-User Support (named login)
9 Spokes
9.0
Visual KPI
9.0
Role-Based Security Model
9 Spokes
Visual KPI
9.0
Multiple Access Permission Levels (Create, Read, Delete)
9 Spokes
Visual KPI
9.0
Single Sign-On (SSO)
9 Spokes
Visual KPI
9.0

Mobile Capabilities

9 Spokes
8.0
Visual KPI
8.3
Responsive Design for Web Access
9 Spokes
6.0
Visual KPI
8.0
Dashboard / Report / Visualization Interactivity on Mobile
9 Spokes
10.0
Visual KPI
8.0
Dedicated iOS Application
9 Spokes
Visual KPI
9.0

Report Output and Scheduling

9 Spokes
Visual KPI
8.6
Publish to Web
9 Spokes
Visual KPI
9.0
Publish to PDF
9 Spokes
Visual KPI
9.0
Report Versioning
9 Spokes
Visual KPI
8.0
Report Delivery Scheduling
9 Spokes
Visual KPI
9.0
Delivery to Remote Servers
9 Spokes
Visual KPI
8.0

Application Program Interfaces (APIs) / Embedding

9 Spokes
Visual KPI
8.0
Themeable User Interface (UI)
9 Spokes
Visual KPI
8.0

Pros

  • Grouping several apps in one place for easy viewing.
  • Clean dashboard interface that looks uncluttered when viewing several apps at once.
  • Setting up the apps is a breeze when the platform supports them.
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  • The latest user interface makes it easier to use.
  • The search function helps find projects quickly.
  • It covers a lot of areas of your business so there is intrinsic value to how robust it is.
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Cons

  • Integration with apps that are listed. Some of them are not supported yet and it seems the wait is taking longer than I'd like.
  • iPhone support. It would be nice to have this in the app store. Not available as of 04/25/2018.
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  • There is a lot of clunky extras that get in the way of task and project management.
  • It could use a better approval process that alerts supervisors outside of email.
  • It would be great if you could create your own shortcuts so it focuses on what you use the most.
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Support

9 Spokes5.0
Based on 1 answer
Support was helpful in the beginning but no longer needed because I didn't use the software as much. The experience that I did have with support was very friendly but not enough to give a good review. If the support team was called for initial setup, video chat or messenger app was used.
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No score
No answers yet
No answers on this topic

Alternatives Considered

I actually chose QuickBooks (currently using) and Method (used for a month) before deciding that 9 Spokes is just good for looking at a few apps in one place. I'll keep checking back with them to see if they have improved. I wouldn't be surprised if 9 Spokes improves their product within the next 6-12 months.
No photo available
Most of these products serve as the master source for managing data, but they all seem to have their own focus for what kind of data and metrics they monitor, visualize and analyze. I think Visual KPI holds its own against the competition because it serves so many purposes for so many departments at your organization.
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Collaboration and Sharing

9 Spokes7.0
Based on 1 answer
Access control capabilities are OK. Ease of sharing is great because the app design is made special for that purpose. I haven't dove that far into the app enough to generate reports. Formatting is very flexible because 9 Spokes allows the user to customize how the info is displayed. Security or lack thereof is not a factor for me so I am unable to give feedback on security.
No photo available
Visual KPI9.0
Based on 1 answer
This has been the biggest advantage for our organization as we depend on it for so many different control capabilities, project management and data access for all our teams. We have never had any issues with security or report distribution and the formatting takes a little getting used to but is fine as well.
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Data Integration

9 Spokes5.0
Based on 1 answer
I gave 9 Spokes a five because the range of data sources is minimal. Ease of merging data from disparate sources is pretty good for the ones they do support. I just want to have more apps available for arranging on their nice looking interface. Perhaps next year my review for 9 Spokes will be better than 5
No photo available
Visual KPI8.0
Based on 1 answer
From my understanding, Visual KPI connects with a lot of different data sources to help them include real-time KPIs, dashboards with monitoring, analyzing and alerting that span multiple data points. In our experience, it has been relatively easy to securely merge data from the different sources and still set up any of the role-based permissions necessary to govern the project.
No photo available

Screenshots

Pricing Details

9 Spokes

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
9 Spokes is free to use - that’s joining, using the smart dashboard and connecting your apps to it. You'll only pay for any new apps you decide to purchase, but you can trial most of the app recommendations for free! If you want to purchase an app, we'll direct you to the app's website so you can sign up with them. If you sign up to a plan, you'll pay the apps directly and then you can connect the app to your dashboard.

Visual KPI

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details