What users are saying about
19 Ratings
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Top Rated
65 Ratings
19 Ratings
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Score 9 out of 101

Certify

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Top Rated
65 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

Abacus

Abacus is great for smaller companies that need to automate expense management. It is a very user-friendly system that makes it easy for all employees to understand without any training. We have heard of issues with their AMEX program. Companies that have tens or hundreds of corporate AMEX cards should likely explore other options
No photo available

Certify

Certify is excellent as a platform. It allows for integrations with common systems like Amtrav and can be used for more than simple expense reporting. It is excellent for the small to medium business market and handles most things very well. Beware if integrations break as it is difficult to get support on the platform itself.
Tristan Dobbs profile photo

Pros

Abacus

  • It is very easy for employees to upload their expense receipts to abacus.
  • Abacus has an easy UI.
  • We haven't had any issues with their customer service team not responding when asked.
Jennifer Paxton profile photo

Certify

  • Customer service/support: They have an incredible team. We are fans of the chat option and 99.9% of the time our issues are solved within a 5-minute window.
  • Listening to customers: they are always looking for ways to improve their product. They have free conferences sprinkled around various cities. They are worth trending. They provide "what's new in Certify" as well as round-table discussions specifically addressing how their customers are using the product and what they have learned along the way.
  • Keeping their product up to date: Certify takes back various suggestions from the conference to enhance their product. I have been at every conference they have had and have actually seen customer suggestions get implemented into the program.
No photo available

Cons

Abacus

  • Running totals within the app for incomplete expenses would be useful.
  • Delete receipts within the app.
  • I exclusively use the app, would love all of the same functionality as the web version.
No photo available

Certify

  • The ability to add a receipt after a report has been submitted would be helpful. This would simplify processing as opposed to disapproving the report and sending it back to the user for correction and re-submission.
  • Though not a fault of Certify, our users drive multiple destinations every day, rather than occasional trips from city A to city B. Therefore, capturing mileage is a time-consuming process for our users.
No photo available

Usability

Abacus

No score
No answers yet
No answers on this topic

Certify

Certify 8.3
Based on 27 answers
I am very used to Certify's components. But some users that I manage still have a hard time fixing their expense reports no matter how many times I try to teach them. The Editing expense Report and Adding Expense Report option sometimes gets confusing and causes some employees to enter transactions twice. There should be a better layout to make it easier for them to edit and finish their expense reports. I try to teach Certify as much as I can, but the usability should be a bit easier so it is less confusing.
No photo available

Support

Abacus

Abacus 10.0
Based on 4 answers
I never even needed support... It was very easy to use and I never needed it explained to be for that reason, or had any issues. When bugs did happen, generally I just closed out the app, restarted it, and it worked just fine after that. Never needed to escalate beyond that
Alexa Terry profile photo

Certify

Certify 9.1
Based on 1 answer
I always get an English speaking person very quickly on the phone.
Brad Nicholson profile photo

Alternatives Considered

Abacus

Other co-op databases, such as Wiland, Next Action (Oracle), etc. are all useful and can be part of your marketing mix. Each has their own strengths and weaknesses. Never put all the eggs in a single co-op basket.
No photo available

Certify

I have only discussed the comparison of Certify to Concur by users, and our users seem to be happier with Certify. I have not had much experience with T&E expense software. Therefore, when I started using Certify, I expected to have problems, but with Certify's help desk and Online support, I did fine.
Linda Lavella profile photo

Return on Investment

Abacus

  • Abacus has reduced the time spent digging through expense reports on a monthly basis. Expenses flow through on a daily basis and both users and management are happy
No photo available

Certify

  • Overall a good solution for an organization. It saves a lot of time compared to other methods of expense tracking.
  • Automated integration with AMEX makes reconciling those expenses easy and timely.
  • Intuitive interface means there was not much of a learning curve.
  • Better and more available video training by Certify would be helpful to learn the best way to use the platform and save even more time.
No photo available

Pricing Details

Abacus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Abacus Editions & Modules

Edition
Abacus$51
  1. Per User per Month
Additional Pricing Details

Certify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$8*

* Expense report

Certify Editions & Modules

Additional Pricing Details

Add comparison