What users are saying about
12 Ratings
12 Ratings
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Score 7.6 out of 101
367 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Abacus

Abacus has been great for our small startup of 37 employees, it has grown with our team since we were very small. Since we have not experienced it as a bigger company, I am not sure what the scalability would be like. If you're looking for a site with a cleaner look that is easy to use, Abacus is it. I haven't had to reach out to customer service yet because I haven't had any issues. If that isn't proof positive of how easy it is to use, I don't know what is!
Jennifer Paxton profile photo

Concur Travel and Expense

The audit log is one the important features that we looked for in travel/purchase request system. However, if you're a smaller company and doesn't need this audit history for financial audit, you can do fine with a less expensive travel and expense software.
No photo available

Pros

  • It is very easy for employees to upload their expense receipts to abacus.
  • Abacus has an easy UI.
  • We haven't had any issues with their customer service team not responding when asked.
Jennifer Paxton profile photo
  • Employee expense submission: Concur does this very well. It's generally easy for users to understand and navigate, with little training.
  • Concur-Pay: This streamlines getting employees reimbursed. On whatever cadence you like, approved employee expenses are paid via direct debit to their account. It works really well, and we've never had issues with it in the US, and are in the process of rolling it out internationally. Similar functionality for paying expenses incurred via corporate cards is also great.
  • iphone App: They did a good job with this. Being able to snap a picture of the receipt is great. In fact, the receipt functionality (for capture of receipts, and attaching to expense reports) is really good.
  • Expense Workflows: While I don't love the Admin side of this, the flexibility is there: lots of ability to customize your expense report workflows.
Evan Trimble profile photo

Cons

  • When you upload a receipt to abacus it would be great to port in the information from the receipt to the text fields.
  • It would be good to have a more automated way for Abacus to integrate in with other payroll systems.
  • It would be nice to have more levels of permissions, e.g. manager level, administer level and employee level.
Jennifer Paxton profile photo
  • Documentation: Concur's documentation is the worst of any SaaS app I've worked with. It's not that it's sparse, but that it's poorly organized, difficult to search, and has a lot of extraneous info (e.g. documentation revision info).
  • SaaS: I'd call Concur a mostly SaaS app. It still feels like an on-prem app in lots of ways, including UI logic and layout, and the unavailability of some Admin functionality (i.e. you have to go through support)
  • Integration: They seem to be improving here, with the release of more APIs. But when we started, they sold us in part on "we integrate with NetSuite", which turned out to be a Boomi integration, which they'd never done before. For such a widely used app, I'm generally surprised at the lack of maturity in this area (their salesforce connector is another example).
  • Application ecosystem: there's very little in the way of an application ecosystem, e.g. Salesforce's AppExchange or NetSuite's SuiteApps. I suspect this is in part because Concur doesn't bundle API access with a basic subscription. Even with the Professional Enterprise edition, API access is an add-on, which from the perspective of encouraging an ecosystem of 3rd party developers to create integrated applications that extend your application is daft, to say the least.
  • Support: the support SLAs are long compared to other SaaS apps, and in my experience are frequently missed. Filing a case is more difficult, with a far too complex system of menus and sub-menus, and responses aren't always helpful--again, this is compared to other SaaS apps.
  • Professional Services: Their approach to PS is outdated. As far as we can tell, you can get a PS engagement in only two ways: 1) buy an add-on module that requires implementation, and 2) a PS subscription (?!?!). Want to sign an SOW for a best-practices review, or some config updates? Nope, not without a subscription. This has lead us to look for 3rd party consultants. Again here, their partner ecosystem seems underdeveloped.
Evan Trimble profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Concur Travel and Expense8.5
Based on 13 answers
Does the bread & butter well, and implementing a new system would be a pain.
Evan Trimble profile photo

Usability

No score
No answers yet
No answers on this topic
Concur Travel and Expense9.0
Based on 6 answers
I have been using it for years and find it very user friendly
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Reliability and Availability

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.3
Based on 4 answers
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Performance

No score
No answers yet
No answers on this topic
Concur Travel and Expense8.0
Based on 1 answer
No general complaints here, though it's not a data intensive area.
Evan Trimble profile photo

Support

No score
No answers yet
No answers on this topic
Concur Travel and Expense9.0
Based on 5 answers
Easy to access from homepage to support

Users can submit tickets.

We have never had an issue
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Online Training

No score
No answers yet
No answers on this topic
Concur Travel and Expense8.0
Based on 1 answer
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble profile photo

Implementation

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.9
Based on 5 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP profile photo

Alternatives Considered

Other co-op databases, such as Wiland, Next Action (Oracle), etc. are all useful and can be part of your marketing mix. Each has their own strengths and weaknesses. Never put all the eggs in a single co-op basket.
No photo available
Concur was the first expense reporting solutions software in the cloud that I have used. I have been researching on ProOnGo for expense reports for small businesses.
Arushi Bhandari profile photo

Scalability

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.0
Based on 1 answer
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Return on Investment

  • New prospects deliver a positive ROI on revenue versus modeling costs
  • Customer modeling allows for suppression of unprofitable names from marketing which saves costs
No photo available
  • Convenience
  • 'All in one place' for everything expense related
  • Frustration - people not having receipts for some expenses
  • Lack of user friendliness makes it difficult for some people to use
No photo available

Pricing Details

Abacus

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Abacus Editions & Modules
Abacus
Edition
Abacus
$51
1. Per User per Month
Additional Pricing Details

Abacus More Information

Concur Travel and Expense

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Concur Travel and Expense Editions & Modules
Concur Travel and Expense
Additional Pricing Details

Concur Travel and Expense More Information