What users are saying about
13 Ratings
13 Ratings
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Score 7.8 out of 101
381 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Abacus

Abacus is great for smaller companies that need to automate expense management. It is a very user-friendly system that makes it easy for all employees to understand without any training. We have heard of issues with their AMEX program. Companies that have tens or hundreds of corporate AMEX cards should likely explore other options
No photo available

Concur Travel and Expense

Concur travel and expense is not suited for small companies who do not travel much or have large and varied expenses. Concur can be a heavy lift to implement, manage, and maintain. Concur is also an expensive solution not the most expensive, but it is not justifiable unless you have a large enough company. I would recommend the product to companies who have contracts or clients that have inherently different properties or policy requirements. I would be more inclined to recommend Concur to a company who has at least one person who has had significant exposure to the platform. If not, I would consider hiring someone to help you through the process. The learning curve can be steep and having an incomplete implementation due to a significant knowledge gap can be devastating and inefficient.
Craig Blankenship profile photo

Pros

Abacus

  • User-Friendly Interface: Reviews from our employees (ages ranging from 20s-70s) are all positive in regards to the ease of submitting an expense and getting reimbursement on Abacus
  • Timely Reimbursement: After final approval, money hits user accounts within 2 days
  • Approval routing: ability to set up multi-tier complex approval routes
  • Syncs with Sage Intacct: pushes entries on a day to day basis in to Intacct and it hits our GL accordingly
  • Abacus is competitively priced compared to the competition
  • Abacus utilizes "by expense" management. Getting rid of expense reports and batch reports (they do have an option where you can batch if need be)
No photo available

Concur Travel and Expense

  • One strength is the mobile platform. Concur Mobile allows you to attach receipts and complete expense reports on your smart phone. This means you can capture your receipts as you travel, not after the trip when you are left with a pile of receipts and no memory of when the corresponding expenses occurred.
  • Concur makes it easy for managers to approve. Managers can approve via mobile or via computer. They receive an email when a new report arrives.
  • Concur makes it easy to pay employees. We use Expense Pay which means Concur pays any out of pocket cash expenses directly back to the employee via direct deposit. No more manual checks!
Ashley Salustri profile photo

Cons

Abacus

  • Level of Detail: Data does not hit the end user in Sage Intacct ...it shows up as one accounts payable entry as "ABACUS." We would like it to hit the employee level for audit purposes
  • Customer Service does not allow phone calls. Only email
  • Corporate AMEX sync has experienced issues with syncing data properly and timely
No photo available

Concur Travel and Expense

  • The interface is not intuitive. It takes some getting used to. However, Concur is about to roll out a huge update to the user experience, which should fix this problem.
  • Concur Support is slow. Any time I submit a help desk ticket, it takes weeks to get a response. They need to improve the user support desk.
Ashley Salustri profile photo

Likelihood to Renew

Abacus

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.5
Based on 13 answers
It depends mostly on the company budget.
Silvia Pineda profile photo

Usability

Abacus

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 6 answers
Patiently waiting for Concur to roll out their new End User Experience - hoping this will increase the rating of overall usability to a 9 or 10.
Carol Monk, CPP profile photo

Reliability and Availability

Abacus

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 7.3
Based on 4 answers
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Performance

Abacus

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 1 answer
No general complaints here, though it's not a data intensive area.
Evan Trimble profile photo

Support

Abacus

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 9.0
Based on 5 answers
Easy to access from homepage to support

Users can submit tickets.

We have never had an issue
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Online Training

Abacus

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 1 answer
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble profile photo

Implementation

Abacus

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 7.9
Based on 5 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP profile photo

Alternatives Considered

Abacus

Other co-op databases, such as Wiland, Next Action (Oracle), etc. are all useful and can be part of your marketing mix. Each has their own strengths and weaknesses. Never put all the eggs in a single co-op basket.
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Concur Travel and Expense

During the comparison I looked at Expesnsify, SAP's T/E module and a few others. There is simply no match for Concur. I would say that many other products can rival Concur in the expense area but the two particular areas to be aware of are 1) Travel (compliance and prices) 2) Work Flow (rules engine and approval process) 3) Reporting (Concur uses a Cognos based engine that will do just about anything users could need that was not being sent to an EDW (enterprise data Warehouse) for reporting. Executive Summary: Individually one package may rival Concur in one area or another. Collectively I don't a package that has the same abilities
Sean Warren profile photo

Scalability

Abacus

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 7.0
Based on 1 answer
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Return on Investment

Abacus

  • Abacus has reduced the time spent digging through expense reports on a monthly basis. Expenses flow through on a daily basis and both users and management are happy
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Concur Travel and Expense

  • Saved lots of time and frustration in submitting travel expenses.
  • Fast reimbursement.
  • It auto-calculated Per Diem and mileage reimbursement rates.
No photo available

Pricing Details

Abacus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Abacus Editions & Modules

Abacus
Edition
Abacus
$51
1. Per User per Month
Additional Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concur Travel and Expense Editions & Modules

Concur Travel and Expense
Additional Pricing Details

Add comparison