What users are saying about
11 Ratings
11 Ratings
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Score 6.8 out of 101
357 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

Abacus

Abacus has been great for our small startup of 37 employees, it has grown with our team since we were very small. Since we have not experienced it as a bigger company, I am not sure what the scalability would be like. If you're looking for a site with a cleaner look that is easy to use, Abacus is it. I haven't had to reach out to customer service yet because I haven't had any issues. If that isn't proof positive of how easy it is to use, I don't know what is!
Jennifer Paxton profile photo

Concur Travel and Expense

The audit log is one the important features that we looked for in travel/purchase request system. However, if you're a smaller company and doesn't need this audit history for financial audit, you can do fine with a less expensive travel and expense software.
No photo available

Pros

  • It is very easy for employees to upload their expense receipts to abacus.
  • Abacus has an easy UI.
  • We haven't had any issues with their customer service team not responding when asked.
Jennifer Paxton profile photo
  • Analyzing travel reports which help management decisions. In our current political state, it is important to get information quickly to upper management.
  • Easy access to a system accessible from anywhere. Previously system was more internal which limited timeliness for inputting expenses
  • Separation of duties: The system can be set up to allow more accountability for each person.
Samuel Fitzpatrick, MBA profile photo

Cons

  • When you upload a receipt to abacus it would be great to port in the information from the receipt to the text fields.
  • It would be good to have a more automated way for Abacus to integrate in with other payroll systems.
  • It would be nice to have more levels of permissions, e.g. manager level, administer level and employee level.
Jennifer Paxton profile photo
  • System problems: Concur has come a long way from when we started to still get issues that affect our customers because of system errors. It can be annoying and slows our processes. We are constantly trying to explain to our customers why something doesn't work as designed.
  • Reservations: Reservations sometimes doesn't come over correctly meaning cost can be different. Also, the travel agency doesn't get the reservations.
  • Customer Service: We open help desk tickets but half the time they aren't resolved. This is a big area of improvement that needs to be addressed
Samuel Fitzpatrick, MBA profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Concur Travel and Expense8.5
Based on 13 answers
SAP (our ERP) has expense management solution – but there’s no reason to change.
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Usability

No score
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Concur Travel and Expense9.0
Based on 6 answers
The homepage allows both travel and expense management access – it is integrated. The homepage also allows you to see what you need to approve, your existing expense reports, travel itineraries etc. A front-end dashboard makes for quick access.

You can upload your receipt images via a scan from your iPhone. The manager approving can see all those receipts
No photo available

Reliability and Availability

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Concur Travel and Expense7.3
Based on 4 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP profile photo

Performance

No score
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Concur Travel and Expense8.0
Based on 1 answer
No general complaints here, though it's not a data intensive area.
Evan Trimble profile photo

Support

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Concur Travel and Expense9.0
Based on 5 answers
Easy to access from homepage to support

Users can submit tickets.

We have never had an issue
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Online Training

No score
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Concur Travel and Expense8.0
Based on 1 answer
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble profile photo

Implementation

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Concur Travel and Expense7.9
Based on 5 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP profile photo

Alternatives Considered

I used expensify in my last role, however it was at a bigger company so I was not involved in the process besides being a user. Abacus seems easier to use from a user perspective. It would be great to have a better integration with our payroll system, but it seems like with all softwares, you can't have it all
Jennifer Paxton profile photo
We used in the past Travel Manager and Govtrip. I don't think these systems exist anymore. Govtrip was similar to Concur.
Samuel Fitzpatrick, MBA profile photo

Scalability

No score
No answers yet
No answers on this topic
Concur Travel and Expense7.0
Based on 1 answer
Uptime has been generally excellent, with the glaring exception of 3 weeks (yes, weeks) during 2014 in which Concur had repeated site-wide service disruptions affecting all users.
Evan Trimble profile photo

Return on Investment

  • It does seem like they are still working out some kinks in the web and mobile apps – a few times the app has crashed. But they're also very fast to push updates.
  • The benefits are simple. No one likes taking time out of their day to do expense reporting. Abacus speeds that process up considerably. The interface is clean, and I'm able to see what expenses are pending vs. expenses that are already cleared.
  • The benefit from a user standpoint is that it adds an element of organization to a process that is typically disorganized. It has saved us numerous hours.
Jennifer Paxton profile photo
  • Overall it meets our current needs for travel expenses.
  • It is not comprehensive for our customers. If you don't use the system regularly navigating it could be difficult.
  • It is good for capturing financial information related to travel expenses. Easy for reporting.
Samuel Fitzpatrick, MBA profile photo

Pricing Details

Abacus

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Abacus Editions & Modules
Abacus
Edition
Abacus
$51
1. Per User per Month
Additional Pricing Details

Concur Travel and Expense

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Concur Travel and Expense Editions & Modules
Concur Travel and Expense
Additional Pricing Details