What users are saying about
14 Ratings
34 Ratings
14 Ratings
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Score 8.2 out of 101
34 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

Abacus

Abacus is great for smaller companies that need to automate expense management. It is a very user-friendly system that makes it easy for all employees to understand without any training. We have heard of issues with their AMEX program. Companies that have tens or hundreds of corporate AMEX cards should likely explore other options
No photo available

OpenAir PSA

Our company requires us to track a large number of detailed project milestones, leverages complex invoicing scenarios, and reporting outputs that have calculated fields. We described our complex scenarios to various vendors when searching for a PSA solution. Every competitor talked a good talk, but when we asked them to demonstrate how the scenarios would be handled inside the application (not powerpoint screenshots), they all fell short with the exception of OpenAir. Specifically when compared to SAP's PSA solution, OpenAir won hands-down due to fast implementation, quality and timeliness of support, flexible configurations, scheduling capabilities (yes, even as a weakness, this still beat competitors), and overall user-friendly/straightforward design. We have a one individual supporting the product globally full-time, and a coordinator supporting the product half-time (20 hrs/week).
No photo available

Feature Rating Comparison

Project Management

Abacus
OpenAir PSA
6.0
Task Management
Abacus
OpenAir PSA
6.7
Resource Management
Abacus
OpenAir PSA
7.8
Gantt Charts
Abacus
OpenAir PSA
5.4
Scheduling
Abacus
OpenAir PSA
8.1
Workflow Automation
Abacus
OpenAir PSA
4.9
Team Collaboration
Abacus
OpenAir PSA
5.4
Support for Agile Methodology
Abacus
OpenAir PSA
4.4
Support for Waterfall Methodology
Abacus
OpenAir PSA
5.5
Document Management
Abacus
OpenAir PSA
4.3
Email integration
Abacus
OpenAir PSA
4.9
Mobile Access
Abacus
OpenAir PSA
7.2
Timesheet Tracking
Abacus
OpenAir PSA
7.9
Change request and Case Management
Abacus
OpenAir PSA
5.6
Budget and Expense Management
Abacus
OpenAir PSA
5.6

Professional Services Automation

Abacus
OpenAir PSA
6.0
Quotes/estimates
Abacus
OpenAir PSA
6.2
Invoicing
Abacus
OpenAir PSA
6.3
Project & financial reporting
Abacus
OpenAir PSA
6.6
Integration with accounting software
Abacus
OpenAir PSA
5.0

Pros

Abacus

  • It is very easy for employees to upload their expense receipts to abacus.
  • Abacus has an easy UI.
  • We haven't had any issues with their customer service team not responding when asked.
Jennifer Paxton profile photo

OpenAir PSA

  • We had a specific process down pat with QuickArrow and wanted similar functionality. It gave us that and more.
  • It has a lot more reporting functionality than QuickArrow. There are hundreds of options for layout, what is reported, etc. I haven’t played too much with those reports yet. We more or less just replicated reports I had in QuickArrow. We needed the professional services/transition team at NetSuite to help me. There are too many options at this point. I imagine we won’t use all of those reports. Quick Arrow had a lot less.
  • Mobile Capabilities – There wasn’t a mobile concept for QuickArrow. OpenAir has been beneficial for iPhone users for time sheet submissions. There is no app for Droid users yet. There are not a lot of users out there, who really know how to use it yet. Managers are not using the app for dashboards/reporting, etc. The field has been pretty quiet but they do really like the mobile app feature. They like not having to go to laptop to enter their time. That’s all we require of them – just time entry. We ran into some glitches - some of the time sheets submitted via iPhone did not get to the tool itself. That happened in one instance. I made QA aware of it. I am not sure what the resolution turned out to be.
No photo available

Cons

Abacus

  • Reporting is almost non-existent
  • Account reps seem overwhelmed with not enough time to dedicate to each client
  • Pro-active communication regarding new models, etc. could be improved
No photo available

OpenAir PSA

  • The bookings calendar seems to want a Monday-Sunday style approach for long-term bookings. This makes it challenging to see how booked someone is on one day as the default view tends to prefer 'week' views.
  • The mobile app sometimes shows a receipt was attached and submitted even though the final report comes without the receipt. Improving/correcting this would be wonderful.
Steve Vogt profile photo

Likelihood to Renew

Abacus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
No photo available

Usability

Abacus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.4
Based on 4 answers
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
No photo available

Reliability and Availability

Abacus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
No photo available

Performance

Abacus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
No photo available

Support

Abacus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 5.0
Based on 5 answers
Consulting support is expensive, they have a Knowledge and FAQ training website you can use though. Lots of videos, new release information.
No photo available

In-Person Training

Abacus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
No photo available

Online Training

Abacus

No answers on this topic

OpenAir PSA

We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
No photo available

Implementation

Abacus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered

Abacus

Other co-op databases, such as Wiland, Next Action (Oracle), etc. are all useful and can be part of your marketing mix. Each has their own strengths and weaknesses. Never put all the eggs in a single co-op basket.
No photo available

OpenAir PSA

Netsuite is a better and more scaleable solution for our agency as we have grown from just a few employees in 2001 to nearly 100 employees today. Netsuite helps us track expenses, time reporting, getting approvals on large purchases, project management from a personnel standpoint. It's also easy to use for the simpler tasks, i.e., remote access via the web and mobile app. versions.
Dan Lobring profile photo

Scalability

Abacus

No score
No answers yet
No answers on this topic

OpenAir PSA

OpenAir PSA 10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
No photo available

Return on Investment

Abacus

  • New prospects deliver a positive ROI on revenue versus modeling costs
  • Customer modeling allows for suppression of unprofitable names from marketing which saves costs
No photo available

OpenAir PSA

  • Keep track of open deliverables
  • Report on trend data
  • Keep track of resources/ employees
  • Manage schedules
Rachelle Felix-Blackmon profile photo

Screenshots

OpenAir PSA

Pricing Details

Abacus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Abacus Editions & Modules

Edition
Abacus$51
  1. Per User per Month
Additional Pricing Details

OpenAir PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenAir PSA Editions & Modules

Additional Pricing Details

Add comparison