What users are saying about
12 Ratings

Xero

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Top Rated
222 Ratings
12 Ratings
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Score 7 out of 101

Xero

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Top Rated
222 Ratings
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Score 8.6 out of 101

Add comparison

Likelihood to Recommend

Abacus

Abacus has been great for our small startup of 37 employees, it has grown with our team since we were very small. Since we have not experienced it as a bigger company, I am not sure what the scalability would be like. If you're looking for a site with a cleaner look that is easy to use, Abacus is it. I haven't had to reach out to customer service yet because I haven't had any issues. If that isn't proof positive of how easy it is to use, I don't know what is!
Jennifer Paxton profile photo

Xero

Xero is well suited to SME businesses that don't require the locked down approach of larger finance packages like Oracle financials and SAP. It's easy to use and understand for non finance trained staff. Invoicing and credit control is made simple and projects overlay feature allows for better control and visibility of projects being delivered.
Graham Green profile photo

Feature Rating Comparison

Payroll Management

Abacus
Xero
6.6
Pay calculation
Abacus
Xero
7.3
Benefit plan administration
Abacus
Xero
6.0
Direct deposit files
Abacus
Xero
6.9
Salary revision and increment management
Abacus
Xero
6.7
Reimbursement management
Abacus
Xero
6.2

Customization

Abacus
Xero
8.6
API for custom integration
Abacus
Xero
8.6
Plug-ins
Abacus
Xero
8.5

Security

Abacus
Xero
8.9
Single sign-on capability
Abacus
Xero
9.0
Role-based user permissions
Abacus
Xero
8.7

Reporting & Analytics

Abacus
Xero
8.3
Dashboards
Abacus
Xero
8.3
Standard reports
Abacus
Xero
8.7
Custom reports
Abacus
Xero
8.0

General Ledger and Configurable Accounting

Abacus
Xero
8.1
Accounts payable
Abacus
Xero
8.8
Accounts receivable
Abacus
Xero
8.9
Cash management
Abacus
Xero
8.3
Bank reconciliation
Abacus
Xero
9.2
Expense management
Abacus
Xero
7.6
Time tracking
Abacus
Xero
5.8
Fixed asset management
Abacus
Xero
7.4
Multi-currency support
Abacus
Xero
8.2
Multi-division support
Abacus
Xero
8.6
Regulations compliance
Abacus
Xero
7.9
Electronic tax filing
Abacus
Xero
7.8
Self-service portal
Abacus
Xero
8.4
Global Financial Support
Abacus
Xero
7.2
Primary and Secondary Ledgers
Abacus
Xero
9.2
Intercompany Accounting
Abacus
Xero
7.7
Localizations
Abacus
Xero
8.3
Journals and Reconciliations
Abacus
Xero
8.1
Enterprise Accounting
Abacus
Xero
7.3
Configurable Accounting
Abacus
Xero
8.4
Centralized Rules Framework
Abacus
Xero
8.3
Standardized Processes
Abacus
Xero
8.8

Inventory Management

Abacus
Xero
7.7
Inventory tracking
Abacus
Xero
7.0
Automatic reordering
Abacus
Xero
7.5
Location management
Abacus
Xero
8.3
Manufacturing module
Abacus
Xero
8.0

Order Management

Abacus
Xero
7.1
Pricing
Abacus
Xero
7.7
Order entry
Abacus
Xero
7.6
Credit card processing
Abacus
Xero
8.2
Cost of goods sold
Abacus
Xero
7.7
Order Orchestration
Abacus
Xero
6.6
End-to-end order visibility
Abacus
Xero
7.0
Order exception Resolution
Abacus
Xero
5.2

Accounting Firm BPO Features

Abacus
Xero
7.7
Branded client dashboards
Abacus
Xero
8.5
Client data roll-up capabilities
Abacus
Xero
7.4
Client data consolidation for benchmarking
Abacus
Xero
7.6
Configurable alerts
Abacus
Xero
6.9
Billing bypass
Abacus
Xero
8.5
Client template cloning
Abacus
Xero
6.7
Single sign-on
Abacus
Xero
7.8
Configurable client onboarding questions
Abacus
Xero
6.8
Cross-client workflow management
Abacus
Xero
8.4
Industry-specific versioning
Abacus
Xero
8.2
Legacy system data migration
Abacus
Xero
7.7

Pros

  • It is very easy for employees to upload their expense receipts to abacus.
  • Abacus has an easy UI.
  • We haven't had any issues with their customer service team not responding when asked.
Jennifer Paxton profile photo
  • Credit Control
  • P&L reporting
  • Balance Sheet reporting
  • Integration with our bank and recurring billing platform
Graham Green profile photo

Cons

  • When you upload a receipt to abacus it would be great to port in the information from the receipt to the text fields.
  • It would be good to have a more automated way for Abacus to integrate in with other payroll systems.
  • It would be nice to have more levels of permissions, e.g. manager level, administer level and employee level.
Jennifer Paxton profile photo
  • Budgeting
  • Allowing duplicate suppliers
  • Allowing duplicate customers
Graham Green profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Xero9.7
Based on 24 answers
It's a reliable service and has the featureset we need for now and the forseeable future.
Andre Yeu profile photo

Usability

No score
No answers yet
No answers on this topic
Xero8.3
Based on 20 answers
Everything loads fast and a lot of thought is put into minimizing keystrokes or mouse clicks.
Andre Yeu profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Xero9.0
Based on 10 answers
We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
Scott Scharf profile photo

Performance

No score
No answers yet
No answers on this topic
Xero10.0
Based on 8 answers
In 3 years of use, I've only broken the system once. And that was for 30 seconds.
Dan Schmidt, CPA profile photo

Support

No score
No answers yet
No answers on this topic
Xero8.7
Based on 14 answers
It is good and keeps getting better. I would suggest a CHAT feature
Shelly Lingor profile photo

Online Training

No score
No answers yet
No answers on this topic
Xero10.0
Based on 5 answers
All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
Scott Scharf profile photo

Implementation

No score
No answers yet
No answers on this topic
Xero9.5
Based on 9 answers
Have a good plan. Carefully reconcile closing balances with opening balances. Conversion at fiscal year end is ideal if possible
Dave Olsen profile photo

Alternatives Considered

I used expensify in my last role, however it was at a bigger company so I was not involved in the process besides being a user. Abacus seems easier to use from a user perspective. It would be great to have a better integration with our payroll system, but it seems like with all softwares, you can't have it all
Jennifer Paxton profile photo
Xero was the easiest to use and most cost effective of all the solutions we evaluated during the procurement process. We spoke to other similar sized businesses and they highly recommended using Xero. We liked the fact it's a cloud based system meaning we can access the system and data remotely. It integrates with our recurring billing platform and our bank.
Graham Green profile photo

Rating for Public Practice CPAs

No score
No answers yet
No answers on this topic
Xero9.1
Based on 10 answers
I have considerable experience over the last 35 years with software. Solutions like Xero would have been unaffordable to SMEs. There are always new features being added although my only concern is a rushed through payroll system for 2015-16. In reality Xero was not ready and our practice suffered as a result. we trusted Xero that it was really tested. That trust was based on our involvement with the payroll development. That said, it is saving our practice time in processing payroll. There are some glitches still and reporting such as P11's are still not available.Occasional Payroll glitches and the slow development of the new more flexible reporting is the only reason this is not a 10.
John Cotter profile photo

Scalability

No score
No answers yet
No answers on this topic
Xero9.9
Based on 6 answers
After 4 years I cannot remember a single moment of downtime. Outstanding reliability!
Doug Fish profile photo

Return on Investment

  • It does seem like they are still working out some kinks in the web and mobile apps – a few times the app has crashed. But they're also very fast to push updates.
  • The benefits are simple. No one likes taking time out of their day to do expense reporting. Abacus speeds that process up considerably. The interface is clean, and I'm able to see what expenses are pending vs. expenses that are already cleared.
  • The benefit from a user standpoint is that it adds an element of organization to a process that is typically disorganized. It has saved us numerous hours.
Jennifer Paxton profile photo
  • Xero continues to bring new clients. More and more clients now come to us looking for a Xero implementation. Originally we had to introduce all clients to Xero, so the market place for cloud accounting is certainly gathering pace.
  • Our practice works closely with Bills Entryless to streamline paper flow and minimise date input. Clients love this. This delivers great efficiencies with book keeping.
  • Our staff creates bank rules and this also creates efficiency.
John Cotter profile photo

Screenshots

Pricing Details

Abacus

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Abacus Editions & Modules
Abacus
Edition
Abacus
$51
1. Per User per Month
Additional Pricing Details

Xero

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Xero Editions & Modules
Xero
Additional Pricing Details