What users are saying about
5 Ratings
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Score 8.9 out of 100
2 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • AbacusLaw is rated higher in 1 area: Support Rating
  • Advanced ALB Legal Software is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

AbacusLaw

80%
1 Rating
8.7

Advanced ALB Legal Software

87%
2 Ratings

Usability

AbacusLaw

N/A
0 Ratings
6.0

Advanced ALB Legal Software

60%
1 Rating

Support Rating

7.0

AbacusLaw

70%
1 Rating
6.0

Advanced ALB Legal Software

60%
1 Rating

Likelihood to Recommend

AbacusNext

AbacusLaw allows the whole law firm to be on the same page with access to a community calendar, billing, etc. It is a bit of a bummer that you need to put significant time into training to understand how to use AbacusLaw fully and get the most out of it. I wish there were quicker and easier ways to train and let people know about new additions
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Advanced

It has all you need built in right out of the box with all the core features you'd expect; Client Matter Inception process, Time Recording, Diary, Customisable Workflow modules, Billing, etc. Then there's all the extra modules which other products don't necessarily have; Wills and Deeds databases, Purchase Ledger (Accounts and Cashiers love everything to do with the accounts side), Laserform Integration, pdfDocs integration, OverVu integration for easy reporting.

Inevitably there will be compromises as with any piece of software. Especially one that covers off so many angles. The development tools could be stronger, the way addresses are handled seems to me to be overly complex. Having said that though, the software's primary purpose is to help Fee Earners and support staff provide services to clients and it does this admirably. You can't expect Visual Studio. I've seen users make a mess of the simplest of address databases with strong training provided so it might not be to my taste but I imagine they didn't develop it for fun.

My biggest gripe with the software is that some errors look severe. Other software would trap them in a more gentle manner. However, users quickly adjust to this and Advanced do some very clear monitoring to reduce them as the product mores forward.
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Pros

AbacusNext

  • Security
  • Organization
  • Easy to use
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Advanced

  • Document storage and retrieval seem to work well. Loading documents, archiving them, and retrieving them, etc.
  • Time recording is also a useful feature as well as a little more intuitive than you'd expect.
  • Integrating legal accounting has been a great feature as well.
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Cons

AbacusNext

  • Explaining new products or services in a way that is quick and easy to understand
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Advanced

  • At times the dashboard and User Experience and User Interface do not follow a logical pathway. It can be confusing at times, but not extremely detrimental.
  • The client portal has also experienced some issues with the User interface and user experience functions as well.
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Pricing Details

AbacusLaw

Starting Price

Editions & Modules

AbacusLaw editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Advanced ALB Legal Software

    Starting Price

    Editions & Modules

    Advanced ALB Legal Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $83

      Additional Details

      Usability

      AbacusNext

      No answers on this topic

      Advanced

      The usability is slightly above average. The all-in-one approach has been great and useful, but some of the functionality and user experience and user interface issues can affect usability. Some might be nitpicky, but not following logical pathways or ones that may pose issues for those that have disabilities can really create issues.
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      Support Rating

      AbacusNext

      The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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      Advanced

      The support, if we are talking about technical support with the product itself when issues arise, is average. It's not terrible, but not great either. It is average and what you might expect. Some issues are delayed in getting responses and we constantly have to be upgrading to higher tiers or developers. Some responses are quick though. Response time could be improved, much like other organizations.
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      Alternatives Considered

      AbacusNext

      We have just used AbacusLaw but have looked into other similar products such as Clio and have been disappointed in what they offer compared to AbacusLaw.
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      Advanced

      ALB Legal Software is a more efficient product than MyCase and PracticePanther mostly for the integration it allows and the "all in one" approach that it takes. It takes several different areas and functions of legal practice and puts in one platform eliminating the need to leverage 2-3 platforms sometimes i.e. timekeeping, document management, mobile access, client portal, etc. Keeping it under one roof helps.
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      Return on Investment

      AbacusNext

      • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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      Advanced

      • We are thriving.
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      Screenshots

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