AbacusLaw by CARET vs. Interbill

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 4.6 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
Interbill
Score 8.0 out of 10
N/A
Interbill in California offers their flagship legal billing application emphasizing simplicity, payment reminders, and other features.N/A
Pricing
AbacusLaw by CARETInterbill
Editions & Modules
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Offerings
Pricing Offerings
AbacusLaw by CARETInterbill
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AbacusLaw by CARETInterbill
Top Pros

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Top Cons
Best Alternatives
AbacusLaw by CARETInterbill
Small Businesses

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BQE CORE
BQE CORE
Score 8.4 out of 10
Medium-sized Companies

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BQE CORE
BQE CORE
Score 8.4 out of 10
Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
AbacusLaw by CARETInterbill
Likelihood to Recommend
1.0
(2 ratings)
8.0
(1 ratings)
Support Rating
7.0
(1 ratings)
7.0
(1 ratings)
User Testimonials
AbacusLaw by CARETInterbill
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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Interbill
Interbill is suited to billing needs only; whereas other billing software can also be used for case management.
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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Interbill
  • Tracking billable hours
  • Tracking costs to be billed to client
  • Tracking payments made by clients
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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Interbill
  • Perhaps application-based rather than web-based
  • Formatting of invoices
  • Timer for entries
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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Interbill
My office manager complains when she has to contact them because they aren't much help.
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Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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Interbill
I found Interbill easier to navigate and more intuitive than QuickBooks.
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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Interbill
  • Encourages tracking of hours
  • Quick and easy to use, positively impacting time spent billing
  • Manages expense tracking so we don't lose out on those reimbursable expenses
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ScreenShots