AbacusLaw by CARET vs. Reveal Trial Director

My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.

This trial presentation software is very well suited for trial, depositions and mediations. The software organizes exhibits and allows for synchronized deposition transcripts to be viewed simultaneously. It allows the attorney to tell the complete story of the case by quickly putting together productions, discovery and any additional documentation needed to build a case.

Incentivized

• Security
• Organization
• Easy to use

Incentivized

• Displays text and video from synchronized deposition transcripts
• Ability to pull text out of documents to emphasize key points
• Ability to create specific designations and exhibits quickly
• Ability to create snapshots and save stages of documents

Incentivized

• SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
• Having a lot of issues since day one
• We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."

• The tools can be hard to locate within each tab/interface
• The software could provide the ability to create timelines
• Presentation mode exhibit list does not display the full document name/description

Incentivized

The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.

Incentivized

I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.

I have used TrialPad in the past and found it very user friendly and easy to use. However, functionality is limited as to what you can do or how the data can be manipulated once uploaded to TrialPad. TrialDirector 360 by Ipro gives the user a full array of tools and functionality and in some ways is easier to navigate and control in presentation mode.

Incentivized

• We have been using Abacus (and previously Amicus) for so long it is hard to tell.

Incentivized

• Our attorneys are able to cut client costs for trial preparation by using this tool
• We still have to outsource .dvi file creation as needed

Incentivized