AbacusLaw by CARET vs. LawGro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 3.7 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
LawGro
Score 9.4 out of 10
N/A
LawGro aims to help law firms grow their practice. This solution includes a cloud and mobile based legal practice management software powered by Artificial Intelligence and is driven by real-time analytics. LawGro offers secure and collaborative ways to engage with clients for a more rewarding experience. The vendor’s value proposition is that LawGro frees up an average of 32% billable hours or 12+ hours a week for each user.N/A
Pricing
AbacusLaw by CARETLawGro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AbacusLaw by CARETLawGro
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPlease visit our pricing page, to compare features and to choose the right plan. https://lawgro.com/pricing/
More Pricing Information
User Ratings
AbacusLaw by CARETLawGro
Likelihood to Recommend
1.0
(2 ratings)
9.4
(4 ratings)
Support Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
AbacusLaw by CARETLawGro
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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LawGro, Inc.
I think this is a great tool and offers many features like case management, lead management, and reputation management. So we don't rely on multiple software. If LawGro can also integrate some online payment solution like LawPay, it will help us a lot.
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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LawGro, Inc.
  • Client Intake forms - It is the best. I was able to create the intakes seamlessly in just minutes.
  • Document Assembly - It took us a while to take live our internal templates but now we see a lot of advantages and are able to roll out documents quickly in just a few clicks
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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LawGro, Inc.
  • Searching case notes for specific keywords is not supported. Will be great to see this feature soon.
  • Version control on document assembly is a great feature on LawGro but it does not tags documents with version numbers.
  • Approval workflow for invoicing is missing. It will be great to review and approve invoices and time entries before sending to the client.
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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LawGro, Inc.
No answers on this topic
Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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LawGro, Inc.
LawGro has deeper analytics and insights on multiple activities like invoices, payments, team member availability etc. They have an in-built client intake forms and document assembly feature which was critical to our practice.
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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LawGro, Inc.
  • Helped us to manage our reputation and client happiness much more professionally and analytically.
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ScreenShots

LawGro Screenshots

Screenshot of Detailed view of a contactScreenshot of MattersScreenshot of Tasks in Calendar ViewScreenshot of Time EntriesScreenshot of Invoices