AbacusLaw by CARET vs. PCLaw

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AbacusLaw by CARET
Score 4.0 out of 10
N/A
AbacusLaw is a case management software that tracks hours and processes billing touting a functional mobile application, from AbacusNext in San Diego.N/A
PCLaw
Score 6.6 out of 10
N/A
PCLaw is offered as an all-in-one billing, legal accounting, and matter management solution, from PCLaw | Time Matters, a joint venture spun out of LexisNexis in collaboration with LEAP in 2019.N/A
Pricing
AbacusLaw by CARETPCLaw
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AbacusLaw by CARETPCLaw
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AbacusLaw by CARETPCLaw
Top Pros
Top Cons
User Ratings
AbacusLaw by CARETPCLaw
Likelihood to Recommend
1.0
(2 ratings)
7.8
(6 ratings)
Usability
-
(0 ratings)
8.0
(2 ratings)
Support Rating
7.0
(1 ratings)
7.0
(3 ratings)
User Testimonials
AbacusLaw by CARETPCLaw
Likelihood to Recommend
CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
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PCLaw | Time Matters
PCLaw is well suited for small to medium sized law firms with minimal accounting and bookkeeping needs. The software provides basic case management functions, and I've encountered issues with viewing or organizing new documents. The software crashes and freezes often, especially when multiple users are trying to access it at the same time. The user interface is a bit outdated but still very easy to navigate. You have to pay more for the cloud-based version of the software and it does not allow software integrations or workflow automations. I would recommend using this software only for billing/accounting purposes and subsidizing case management with more modernized products
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Pros
CARET (Abacus Data Systems, Inc. )
  • Security
  • Organization
  • Easy to use
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PCLaw | Time Matters
  • Quick - reports generate faster than Clio or Cosmolex
  • Efficient data entry
  • When set up properly, it speeds up a lot of different tasks
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Cons
CARET (Abacus Data Systems, Inc. )
  • SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it!
  • Having a lot of issues since day one
  • We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it."
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PCLaw | Time Matters
  • Like I said in my pros, it can hold a lot of matters. But, if your firm is very large, PCLaw may not be the best option. My old firm grew to the point where they had to switch because they had too many matters for the system to hold.
  • The software is definitely dated, and I have some issues with crashing and other weird/buggy behavior. I have to set the default printer every time I log on in order to avoid multiple pop-ups when trying to print a document/report (which definitely doesn't take much time, but it can get annoying).
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Usability
CARET (Abacus Data Systems, Inc. )
No answers on this topic
PCLaw | Time Matters
The software may not be pretty, but it works. It could use a facelift but the functionality is still there. Personally, I would like to see an investment to make it prettier, but again, function over fashion. It is not a client-facing application, so internal use does not need to be razzle-dazzle.
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Support Rating
CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
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PCLaw | Time Matters
Tech support for LexisNexis PCLaw has been seamless as far as I know. Those issues have been dealt with by others at my organization and I do not have personal experience.
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Alternatives Considered
CARET (Abacus Data Systems, Inc. )
I did not evaluate MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating MyCase NOW to REPLACE AbacusLaw.
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PCLaw | Time Matters
PCLaw is still the only product that provides both front office (practice management/calendaring) and back office (accounting) solutions for a law firm in one product
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Return on Investment
CARET (Abacus Data Systems, Inc. )
  • We have been using Abacus (and previously Amicus) for so long it is hard to tell.
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PCLaw | Time Matters
  • It helped the firm save money on case management software
  • It negatively impacted productivity when dealing with glitches/crashes
  • It was effective in keeping track of the firm's expenses
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ScreenShots