Likelihood to Recommend CARET (Abacus Data Systems, Inc. )
My understanding is AbacusLaw was bought out by CARET and now pushing their cloud based CMS. Support has always sucked with AbacusLaw. Again, our latest 10+ issues has been going on since 2/13/2023 and it is now 5/18/2023. Abacus STILL does not know how to fix our issues!!! For $60/month per user, you think they would have better support. I have in the process of canceling our contract for breach of contract due to support and the issues for the last 3 months and going with a new CMS. However, the partners of the firm want to stick with a self-hosted (stand alone) CMS, and they are few and far between anymore.
Read full review The legal world- you need this program. There are plenty of other options out there, but TM is by far the best that I have used. This program works for an office of 1 to an office of 100. I have no clue how it would work in any other jobs, it is designed for legal work.
Read full review Pros CARET (Abacus Data Systems, Inc. )
Security Organization Easy to use Read full review Tie Matters handles event and to-do notifications well. This ensures that all SOL's and due dates are met. Time Matters does case management tasks well, including documenting cases, documenting client and opposing counsel interactions and court orders. Time Matters does a good job of syncing all case data to a users Outlook Calendar, to ensure todo and event notifications on a users Outlook/phone. Read full review Cons CARET (Abacus Data Systems, Inc. )
SUPPORT STINKS - As of today we have been having issues for OVER 3 MONTHS, but Abacus now only has ONE Tier II tech, and ONE Tier III tech and neither one have figured out our problem or fixed it! Having a lot of issues since day one We have a self-hosted version and are not on the cloud and the updates usually bring other issues. They don't know the term "if its not broke don't fix it." Read full review The software crashes a lot. The plugins for Office and Adobe are unstable. The whole software package appears to be built for the year 1995. Read full review Support Rating CARET (Abacus Data Systems, Inc. )
The support is generally good and relatively quick BUT when there is a new product or something they want you to buy, I have felt a bit harassed at that point by sales but when I have an issue I don't feel like support jumps on it as quick.
Read full review There is no unpaid support. They insist on a service contract for support, either with the manufacturer, or with a re-seller.
Read full review Alternatives Considered CARET (Abacus Data Systems, Inc. )
I did not evaluate
MyCase when we selected AbacusLaw. I did not select AbacusLaw and was not involved at that time in the decision. I am evaluating
MyCase NOW to REPLACE AbacusLaw.
Read full review So Juris and TM are both LexisNexis products. I dislike Juris greatly and the only thing we use it for is billing because we already had it and it was compatible with TM for billing purposes. Juris doesn't allow you any kind of document storage or management. You can make a "note" but what good does that really do me? In my opinion, Juris is good for billing only (not client management) and there are other options like QuickBooks that really outshine it.
Read full review Return on Investment CARET (Abacus Data Systems, Inc. )
We have been using Abacus (and previously Amicus) for so long it is hard to tell. Read full review Time Matters has allowed attorneys to focus on research and writing, rather than wondering where a file is. Time Matters has allowed for more efficient communication between team members on a case. Time Matters has ensured hot documents are tagged and accessible. Read full review ScreenShots