What users are saying about
11 Ratings
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Top Rated
2855 Ratings
11 Ratings
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Score 9.4 out of 100

Salesforce

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Top Rated
2855 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Abas ERP

ABAS by far offers the most bang for the buck. We are able to handle all of our business functions through ABAS and also have additional features like Business Apps, Business Intelligence, Vendor and Customer portals, as well as many other features that many other ERP packages didn't have. It has allowed us to consolidate our software packages and also provide visibility since everything is now connected.
Josh Schroeder | TrustRadius Reviewer

Salesforce

It's a great customer relationship management in the view of sales and services. Marketing wise it's difficult for lead management and we've experienced some syncing issues with the marketing automation tool. We've noticed that when records are merged, important info from the deleted record is not available anymore and this sometimes causes difficulty with alignment in reports. The custom report format too is only limited to 3 objects.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Customization

Abas ERP
9.0
Salesforce
8.0
API for custom integration
Abas ERP
9.0
Salesforce
8.0
Plug-ins
Abas ERP
9.0
Salesforce
Custom fields
Abas ERP
Salesforce
8.2
Custom objects
Abas ERP
Salesforce
8.1
Scripting environment
Abas ERP
Salesforce
7.7

Security

Abas ERP
8.5
Salesforce
8.5
Single sign-on capability
Abas ERP
9.0
Salesforce
8.3
Role-based user permissions
Abas ERP
8.0
Salesforce
8.6

Reporting & Analytics

Abas ERP
8.0
Salesforce
Dashboards
Abas ERP
8.0
Salesforce
Standard reports
Abas ERP
7.5
Salesforce
Custom reports
Abas ERP
8.5
Salesforce

General Ledger and Configurable Accounting

Abas ERP
8.0
Salesforce
Accounts payable
Abas ERP
7.0
Salesforce
Accounts receivable
Abas ERP
7.0
Salesforce
Global Financial Support
Abas ERP
9.0
Salesforce
Primary and Secondary Ledgers
Abas ERP
9.0
Salesforce
Intercompany Accounting
Abas ERP
8.0
Salesforce
Localizations
Abas ERP
9.0
Salesforce
Journals and Reconciliations
Abas ERP
9.0
Salesforce
Enterprise Accounting
Abas ERP
8.0
Salesforce
Configurable Accounting
Abas ERP
8.0
Salesforce
Centralized Rules Framework
Abas ERP
7.0
Salesforce
Standardized Processes
Abas ERP
7.0
Salesforce

Inventory Management

Abas ERP
8.1
Salesforce
Inventory tracking
Abas ERP
7.5
Salesforce
Automatic reordering
Abas ERP
8.5
Salesforce
Location management
Abas ERP
8.0
Salesforce
Manufacturing module
Abas ERP
8.5
Salesforce

Order Management

Abas ERP
8.3
Salesforce
Pricing
Abas ERP
8.0
Salesforce
Order entry
Abas ERP
8.0
Salesforce
Cost of goods sold
Abas ERP
8.5
Salesforce
Order Orchestration
Abas ERP
8.5
Salesforce
End-to-end order visibility
Abas ERP
8.5
Salesforce

Subledger and Financial Process

Abas ERP
7.3
Salesforce
Automated Invoice Processing
Abas ERP
8.0
Salesforce
Shared Services Payments
Abas ERP
7.0
Salesforce
Billings Management
Abas ERP
8.0
Salesforce
Customer Receipt Applications
Abas ERP
7.0
Salesforce
Revenue Recognition
Abas ERP
7.0
Salesforce
Cash Management
Abas ERP
7.0
Salesforce
Travel & Expense Management
Abas ERP
7.0
Salesforce
Budgetary Control & Encumbrance Accounting
Abas ERP
7.0
Salesforce
Period Close
Abas ERP
8.0
Salesforce
Transactions Tax
Abas ERP
7.0
Salesforce
Subledger Reconciliations
Abas ERP
7.0
Salesforce

Project Financial Management

Abas ERP
7.4
Salesforce
Budgeting and Forecasting
Abas ERP
6.5
Salesforce
Project Costing
Abas ERP
7.0
Salesforce
Cost Capture
Abas ERP
7.0
Salesforce
Customer Invoicing
Abas ERP
8.0
Salesforce
Project Financial Performance Analysis
Abas ERP
7.0
Salesforce
Project Financials Dashboard
Abas ERP
7.0
Salesforce
Real-time Financial Reporting
Abas ERP
7.5
Salesforce
Embedded Business Intelligence
Abas ERP
8.0
Salesforce
Project Planning Collaboration
Abas ERP
9.0
Salesforce

Project Execution Management

Abas ERP
7.8
Salesforce
Project Planning and Scheduling
Abas ERP
8.0
Salesforce
Project Manager Dashboard
Abas ERP
8.0
Salesforce
Resource Manager Dashboard
Abas ERP
7.0
Salesforce
Real-Time Project Reporting
Abas ERP
8.0
Salesforce

Procurement

Abas ERP
6.4
Salesforce
Sourcing Team Collaboration
Abas ERP
5.0
Salesforce
Sourcing Analysis
Abas ERP
5.0
Salesforce
Bids Analyzed and Compared
Abas ERP
8.0
Salesforce
Contract Authoring
Abas ERP
5.0
Salesforce
Electronic Signatures
Abas ERP
8.0
Salesforce
Supplier Assessment
Abas ERP
7.5
Salesforce
Supplier Communication and Collaboration
Abas ERP
6.0
Salesforce
Supplier Management
Abas ERP
6.0
Salesforce
Supplier Portal
Abas ERP
7.0
Salesforce

Manufacturing

Abas ERP
7.0
Salesforce
Production Process Design
Abas ERP
8.0
Salesforce
Production Management
Abas ERP
8.0
Salesforce
Contracted Manufacturing Management
Abas ERP
3.0
Salesforce
Work Execution
Abas ERP
9.0
Salesforce
Manufacturing Costs
Abas ERP
7.0
Salesforce

Supply Chain

Abas ERP
5.8
Salesforce
Inventory Planning
Abas ERP
6.5
Salesforce
Performance Monitoring
Abas ERP
5.0
Salesforce

Sales Force Automation

Abas ERP
Salesforce
7.8
Customer data management / contact management
Abas ERP
Salesforce
8.3
Workflow management
Abas ERP
Salesforce
7.7
Territory management
Abas ERP
Salesforce
7.6
Opportunity management
Abas ERP
Salesforce
8.3
Integration with email client (e.g., Outlook or Gmail)
Abas ERP
Salesforce
7.2
Contract management
Abas ERP
Salesforce
7.6
Quote & order management
Abas ERP
Salesforce
7.6
Interaction tracking
Abas ERP
Salesforce
7.9
Channel / partner relationship management
Abas ERP
Salesforce
7.8

Customer Service & Support

Abas ERP
Salesforce
8.5
Case management
Abas ERP
Salesforce
9.0
Call center management
Abas ERP
Salesforce
8.4
Help desk management
Abas ERP
Salesforce
8.3

Marketing Automation

Abas ERP
Salesforce
7.8
Lead management
Abas ERP
Salesforce
8.0
Email marketing
Abas ERP
Salesforce
7.5

CRM Project Management

Abas ERP
Salesforce
7.4
Task management
Abas ERP
Salesforce
7.5
Billing and invoicing management
Abas ERP
Salesforce
6.7
Reporting
Abas ERP
Salesforce
8.1

CRM Reporting & Analytics

Abas ERP
Salesforce
8.2
Forecasting
Abas ERP
Salesforce
8.0
Pipeline visualization
Abas ERP
Salesforce
8.3
Customizable reports
Abas ERP
Salesforce
8.4

Social CRM

Abas ERP
Salesforce
7.5
Social data
Abas ERP
Salesforce
7.4
Social engagement
Abas ERP
Salesforce
7.6

Integrations with 3rd-party Software

Abas ERP
Salesforce
7.5
Marketing automation
Abas ERP
Salesforce
7.5
Compensation management
Abas ERP
Salesforce
7.4

Platform

Abas ERP
Salesforce
7.7
Mobile access
Abas ERP
Salesforce
7.7

Pros

Abas ERP

  • Ability to drill down information from one screen to another
  • Allows creation of various custom fields screens and reports
  • Availability of "demo" system where one can test new functionality without affecting "Live Abas ERP"
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Cons

Abas ERP

  • ABAS is headquartered in Germany with a US based headquarters in Virginia. Some of the programming structures were based on European methods that differed somewhat from the way business is done in the US. ABAS-USA has worked to modify the system so that it is in tune with US business practices and has made great strides in this effort. For the average user, the structures may go unnoticed, but for the more advanced user, some of the field names that are used for advanced reporting might be in German. However, ABAS-USA has recently been updating the programming language to be fully in English.
  • Because ABAS is growing rapidly, more complex customizations might take longer to complete than normal. ABAS appears to be bringing on even more technicians to handle the increased workload so the concern is waning.
Josh Schroeder | TrustRadius Reviewer

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Likelihood to Renew

Abas ERP

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Abas ERP

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 8.1
Based on 80 answers
Salesforce.com was one of the easiest products to integrate with our organization -- both from an initial installation and setup perspective as well as from an ongoing / day-to-day usability perspective. The software works seamlessly for us and allows to save a great deal of time in the process of creating and managing relationships.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Abas ERP

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Abas ERP

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Abas ERP

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 107 answers
It is difficult to get complex issues resolved with nearly any Support department if you can't get the level 1 person to understand what complex tasks are taking place. Not bad for the first level support. I would recommend a Salesforce consultant for complex issues.
Quentin Goin | TrustRadius Reviewer

In-Person Training

Abas ERP

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Abas ERP

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Abas ERP

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Abas ERP

These other software packages all have strengths but for what we were looking for in one system, to handle most of our business processes, but also allow the flexibility to be customized (without the need to be placed on a "like to have" waiting list), ABAS gave us that ability, hands down.
Josh Schroeder | TrustRadius Reviewer

Salesforce

We currently use HubSpot Marketing Hub and considered using the HubSpot CRM that would already be included in our package deal. However, with used [Salesforce.com] for longer than HubSpot and there would be no advantage to transferring over to the HubSpot CRM. We have lots of legacy data in Salesforce, so it made since to stick with this platform that we've organization and success in.
Tory Robinson | TrustRadius Reviewer

Scalability

Abas ERP

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Abas ERP

  • Abas ERP has had positive impact on our overall business objectives.
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce has had a huge impact on our company. Making us 50% more profitable since we can easily manage leads better and see where profitable opportunities lie.
  • Employee management and engagement are also easily trackable and have since made us more accountable to each other since everyone can see progress within their units in salesforce and it drives healthy competition.
Nichole Pelaez | TrustRadius Reviewer

Screenshots

Pricing Details

Abas ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Abas ERP Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Abas ERP
9.0
Salesforce
7.9

Likelihood to Renew

Abas ERP
Salesforce
10.0

Usability

Abas ERP
Salesforce
8.1

Reliability and Availability

Abas ERP
Salesforce
9.8

Performance

Abas ERP
Salesforce
9.0

Support Rating

Abas ERP
Salesforce
7.5

In-Person Training

Abas ERP
Salesforce
7.9

Online Training

Abas ERP
Salesforce
9.1

Implementation Rating

Abas ERP
Salesforce
9.4

Scalability

Abas ERP
Salesforce
10.0

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