What users are saying about
7 Ratings
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Score 9.6 out of 100
287 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

ABB Ability Solution Suite

Of course this is the one of the best solution available in the market at present. When you have Multiple system in a plant then you need a powerful tool for Computation which Ability does it smoothly.
Anonymous | TrustRadius Reviewer

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham | TrustRadius Reviewer

Feature Rating Comparison

Customization

ABB Ability Solution Suite
10.0
Brightpearl
API for custom integration
ABB Ability Solution Suite
10.0
Brightpearl
Plug-ins
ABB Ability Solution Suite
10.0
Brightpearl

Security

ABB Ability Solution Suite
10.0
Brightpearl
Single sign-on capability
ABB Ability Solution Suite
10.0
Brightpearl
Role-based user permissions
ABB Ability Solution Suite
10.0
Brightpearl

Inventory Management

ABB Ability Solution Suite
10.0
Brightpearl
Inventory tracking
ABB Ability Solution Suite
10.0
Brightpearl
Location management
ABB Ability Solution Suite
10.0
Brightpearl
Manufacturing module
ABB Ability Solution Suite
10.0
Brightpearl

Order Management

ABB Ability Solution Suite
10.0
Brightpearl
Pricing
ABB Ability Solution Suite
10.0
Brightpearl
Order entry
ABB Ability Solution Suite
10.0
Brightpearl
Cost of goods sold
ABB Ability Solution Suite
10.0
Brightpearl
End-to-end order visibility
ABB Ability Solution Suite
10.0
Brightpearl
Order exception Resolution
ABB Ability Solution Suite
10.0
Brightpearl

Project Execution Management

ABB Ability Solution Suite
10.0
Brightpearl
Project Planning and Scheduling
ABB Ability Solution Suite
10.0
Brightpearl
Project Manager Dashboard
ABB Ability Solution Suite
10.0
Brightpearl
Resource Manager Dashboard
ABB Ability Solution Suite
10.0
Brightpearl
Task Insight for Project Managers
ABB Ability Solution Suite
10.0
Brightpearl
Project Manager Mobile Functionality
ABB Ability Solution Suite
10.0
Brightpearl
Team Member Task Collaboration
ABB Ability Solution Suite
10.0
Brightpearl
Team Member Mobile Functionality
ABB Ability Solution Suite
10.0
Brightpearl
Project Candidate Search
ABB Ability Solution Suite
10.0
Brightpearl
Project Candidate Comparison and Analysis
ABB Ability Solution Suite
10.0
Brightpearl
Defineable Resource Pools
ABB Ability Solution Suite
10.0
Brightpearl
Defineable Resource Pools
ABB Ability Solution Suite
10.0
Brightpearl
Talent Profiles
ABB Ability Solution Suite
10.0
Brightpearl
Real-Time Project Reporting
ABB Ability Solution Suite
10.0
Brightpearl
Absence Management
ABB Ability Solution Suite
10.0
Brightpearl
Product Lifecycle Management
ABB Ability Solution Suite
10.0
Brightpearl

Manufacturing

ABB Ability Solution Suite
10.0
Brightpearl
Production Process Design
ABB Ability Solution Suite
10.0
Brightpearl
Supply Chain Business Flows
ABB Ability Solution Suite
10.0
Brightpearl
Production Management
ABB Ability Solution Suite
10.0
Brightpearl
Contracted Manufacturing Management
ABB Ability Solution Suite
10.0
Brightpearl
Configuration Management
ABB Ability Solution Suite
10.0
Brightpearl
Work Definition
ABB Ability Solution Suite
10.0
Brightpearl
Work Execution
ABB Ability Solution Suite
10.0
Brightpearl
Advanced Fulfillment
ABB Ability Solution Suite
10.0
Brightpearl
Manufacturing Costs
ABB Ability Solution Suite
10.0
Brightpearl

Supply Chain

ABB Ability Solution Suite
10.0
Brightpearl
Forecasting
ABB Ability Solution Suite
10.0
Brightpearl
Inventory Planning
ABB Ability Solution Suite
10.0
Brightpearl
Multi-tier Supply Chain Planning
ABB Ability Solution Suite
10.0
Brightpearl
Performance Monitoring
ABB Ability Solution Suite
10.0
Brightpearl

Product Lifecycle Management

ABB Ability Solution Suite
10.0
Brightpearl
Ideation Management
ABB Ability Solution Suite
10.0
Brightpearl
Requirements Management
ABB Ability Solution Suite
10.0
Brightpearl
Proposal Management
ABB Ability Solution Suite
10.0
Brightpearl
Innovation Portfolio Management
ABB Ability Solution Suite
10.0
Brightpearl
Product Master Data Management
ABB Ability Solution Suite
10.0
Brightpearl
Vendor Portal
ABB Ability Solution Suite
10.0
Brightpearl
Project Portfolio Management
ABB Ability Solution Suite
10.0
Brightpearl

Pros

ABB Ability Solution Suite

  • Computation of data.
  • Presentation to right person.
  • Ability to perform critical task and sending to users.
  • Multiple control system connectivity.
Anonymous | TrustRadius Reviewer

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
Anonymous | TrustRadius Reviewer

Cons

ABB Ability Solution Suite

  • May be for smaller PLCs this can't be implemented.
  • Cost may an area ABB can look in to.
  • Improvement in GUI
Anonymous | TrustRadius Reviewer

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
Martin Powell | TrustRadius Reviewer

Likelihood to Renew

ABB Ability Solution Suite

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos | TrustRadius Reviewer

Usability

ABB Ability Solution Suite

ABB Ability Solution Suite 10.0
Based on 1 answer
One of the best solutions in the market with a user-friendly system. This is very useful when the ABB system (Like we had 800xA) is there, new or existing; all the ABB systems can be integrated using this rather than going to a 3rd party vendor, which may have interface problems.
Anonymous | TrustRadius Reviewer

Brightpearl

Brightpearl 4.1
Based on 8 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas | TrustRadius Reviewer

Reliability and Availability

ABB Ability Solution Suite

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 10.0
Based on 2 answers
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas | TrustRadius Reviewer

Performance

ABB Ability Solution Suite

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 9.0
Based on 2 answers
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas | TrustRadius Reviewer

Support Rating

ABB Ability Solution Suite

ABB Ability Solution Suite 10.0
Based on 1 answer
Good support in terms of quality and promptness. When we had problems with some of the commands not getting executed, their online support also provided a good solution to solve the problem. Even mission-critical task we were able to solve during this Pandemic time. The suggestion is to go for the online support 1st in the future, followed by a visit.
Anonymous | TrustRadius Reviewer

Brightpearl

Brightpearl 7.7
Based on 268 answers
Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
Anonymous | TrustRadius Reviewer

In-Person Training

ABB Ability Solution Suite

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 1.0
Based on 1 answer
No in house training was given.
Dan Thomas | TrustRadius Reviewer

Online Training

ABB Ability Solution Suite

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas | TrustRadius Reviewer

Implementation Rating

ABB Ability Solution Suite

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 6.5
Based on 208 answers
Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
James Ewens | TrustRadius Reviewer

Alternatives Considered

ABB Ability Solution Suite

Better suited for the ABB System as Microsoft is a third party for ABB Control System.
Anonymous | TrustRadius Reviewer

Brightpearl

Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
Anonymous | TrustRadius Reviewer

Scalability

ABB Ability Solution Suite

No score
No answers yet
No answers on this topic

Brightpearl

Brightpearl 6.9
Based on 5 answers
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
Anonymous | TrustRadius Reviewer

Return on Investment

ABB Ability Solution Suite

  • Positive is definitely ROI since manual intervention is minimized and the process is automated.
  • Cost wise, ABB has been looked upon considering the small industry.
  • Overall, a good solution for a large companies.
Anonymous | TrustRadius Reviewer

Brightpearl

  • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
  • We've also had to spend a ton of money with our CPAs fixing our financials every month.
  • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ABB Ability Solution Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Brightpearl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

ABB Ability Solution Suite
10.0
Brightpearl
7.1

Likelihood to Renew

ABB Ability Solution Suite
Brightpearl
8.2

Usability

ABB Ability Solution Suite
10.0
Brightpearl
4.1

Reliability and Availability

ABB Ability Solution Suite
Brightpearl
10.0

Performance

ABB Ability Solution Suite
Brightpearl
9.0

Support Rating

ABB Ability Solution Suite
10.0
Brightpearl
7.7

In-Person Training

ABB Ability Solution Suite
Brightpearl
1.0

Online Training

ABB Ability Solution Suite
Brightpearl
7.0

Implementation Rating

ABB Ability Solution Suite
Brightpearl
6.5

Scalability

ABB Ability Solution Suite
Brightpearl
6.9

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