ABBYY FineReader vs. Saleshandy

FineReader is critical for any business that handles scanned documents or works with files that need conversion to Excel, PDF, Powerpoint or various other programs. It's ability to automatically process, read documents and suggest tables is impressive. It can take printed documents and convert all of the text to a editable format which is a huge time saver. In regards to tables it can automatically find and identify columns and separate them out for immediate use in Excel

Incentivized

My first time contacting SalesHandy the person in live chat answered all of my questions and understood me. I was very happy. The second time the person didn't understand me at all. That's when I became aware this wasn't an American company. I asked for the same person I got the first time and we started e-mailing, but he clearly didn't read what I wrote on two occasions, so he wasn't addressing my questions. This started to waste my time and frustrate me. Then the e-mails stopped coming and I had to keep e-mailing again trying to get a response, until they finally stopped altogether. I was literally just about to sign up for a paid account when this all happened. I told them I was going to go to their competition, and they didn't care, they just ignored me.

• OCR scanning
• Refining scanned text
• Sophisticated and flexible OCR settings/adjustments
• High-quality editing and document comparison tools

Incentivized

• The email drip campaign execution is simple to use and allows emails to be sent in 60-90seconds intervals which is very important when sending a big number of emails.
• They have a very easy to understand customization fields that allow the user to view each individual email before sending to check for any potential errors.
• Good integration of templates into the campaign set-up field with just a few clicks. Don't need to copy and paste.

Incentivized

• A versioning system of the work done or the editions that have been saved in the files, or a tracking of changes between one version and another would be fabulous
• An improvement that would be asked would be as previews or suggestions of the type of file that could be beneficial to use in an edition
• The redesign of the panels is that of the analyzed document, the edition and the changes in my opinion need a resizing to have a better view of the work

Incentivized

• I am missing SalesHandy's integration with Box. Screen sharing and live presentation process can be made easier.

I assume (I still can't be 100% sure) that if they had cared about my business, it would have worked for what I needed it to do, which was track open e-mails and clicked links.

Due to me using the software for very long and their terrible customer service, this is why I rated them low. I did notice that when sending e-mails it does take a while for the e-mail to go through, but then the e-mail hits the inbox very quickly. Also, their site and live chat did have problems. I mentioned this to them and they eventually fixed the live chat, but then they ignored the site issues I had which is when I opened two tabs, one tab would show one thing, and the other tab an entirely different thing within my account. It was very confusing and wasted my time trying to figure out if what I had done actually saved.

While Adobe Reader can identify documents and convert them to some other various formats, it cannot process the documents to identify tables for use in Excel. We only had success by letting Adobe read a file for any identifiable text but it wasn't always accurate. FineReaders ability to handle hundreds of pages at once felt leaps and bounds above Adobe

Incentivized

I'm now searching for an alternative to SalesHandy

• ABBYY FineReader is an irreplaceable tool for preparing documents for document management systems and getting the most of them afterward
• Great time saver in various scenarios related to work with scans and photos of documents

Incentivized

• Lead generation increased
• Sales Engagement saves a lot time