ABBYY FlexiCapture vs. Latitude by Genesys

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ABBYY FlexiCapture
Score 7.9 out of 10
N/A
ABBYY FlexiCapture is an Intelligent Document Processing platform that aims to bring together NLP, machine learning, and recognition capabilities into a single, enterprise-scale platform to handle every type of document, from simple forms to complex free-form documents, and every job size, from ad hoc single documents to large batch jobs requiring tough SLAs. Orchestrating the process from acquisition to delivery, FlexiCapture feeds content-driven business applications such as RPA and BPM, to…
$29.99
per month
Latitude by Genesys
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®,…
$75
per month
Pricing
ABBYY FlexiCaptureLatitude by Genesys
Editions & Modules
500 Pages
$29.99
per month
2,000 Pages
$99.99
per month
5,000 Pages
$199.99
per month
10,000 Pages
$299.99
per month
Genesys Cloud CX 1
$75
per month
Genesys Cloud CX 2 Digital
$90
per month
Genesys Cloud CX 2 Digital + Voice
$110
per month
Genesys Cloud CX 3 Digital + WEM
$130
per month
Genesys Cloud CX 3 Digital + WEM + Voice
$150
per month
Offerings
Pricing Offerings
ABBYY FlexiCaptureLatitude by Genesys
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPrices listed are per named user, billed annually. Usage-based pricing may apply.
More Pricing Information
Community Pulse
ABBYY FlexiCaptureLatitude by Genesys
Top Pros
Top Cons
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ABBYY FlexiCaptureLatitude by Genesys
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Medium-sized Companies
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Webexpenses
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Score 8.5 out of 10
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User Ratings
ABBYY FlexiCaptureLatitude by Genesys
Likelihood to Recommend
7.8
(2 ratings)
8.4
(4 ratings)
Usability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
ABBYY FlexiCaptureLatitude by Genesys
Likelihood to Recommend
ABBYY
It is well suited for unstructured documents and automates the scanning operations where users are scanning thousands of documents on a daily basis and process them in the existing line of business application, or it is well suited for the RPA operations where ABBYY FlexiCapture extracts the output of extracted data in Excel, CSV or XML, and RPA applications parse those data and take it into other applications.
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Genesys
As a consulting company specializing in the support of Latitude by Genesys customers, I have first hand experience seeing all of the benefits to my customers of this platform. The ease of powerful interfaces, highly organized GUI based workflows, simple import/export automation as well as a host of integrated vendors makes this the platform of choice for me and my company. Prior to starting my consulting company I was an end user of Latitude by Genesys for 3 years and had the distinct opportunity to work with a top notch implementation team.
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Pros
ABBYY
  • Integration with workflow tolls
  • Auto data extraction
  • Business rule setup
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Genesys
  • Payments plans management
  • Account analysis reports
  • The system is user friendly
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Cons
ABBYY
  • Although the back-end of the application is very strong, if it can have a visual workflow for defining tasks like scanning, verification and etc., it will be better.
  • Reporting feature should be enhance more on web
  • Although the result of Arabic Text extraction is very good in ABBYY, if they can focus more on different types of Arabic Fonts, it will be better
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Genesys
  • In the past, their support has been slow. This has improved dramatically.
  • They don't take every one of my ideas and pump it into base code IMMEDIATELY!!
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Usability
ABBYY
No answers on this topic
Genesys
From our perspective, it would be good having a UGC tool integrated with the system.
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Support Rating
ABBYY
No answers on this topic
Genesys
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
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Alternatives Considered
ABBYY
License is cheap w.r.t to IQ BOT More flexibility in terms of custom development Can be used as independent process
Read full review
Genesys
Base on cost of initial investment, ongoing support and efficient development capabilities (i.e. import/export interfaces, workflows, etc.) this platform is leaps and bounds ahead of all the other major platforms I have worked with. Some of the others I worked with for as many as 12 years before experiencing the power of Latitude.
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Return on Investment
ABBYY
  • It has eased the scanning operation and reduced the overall time
  • Automatic indexing created the good impacted on ROI
  • But it only required the specialized IT Admin to maintain the system
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Genesys
  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
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ScreenShots

Latitude by Genesys Screenshots

Screenshot of Latitude by Genesys - Agent DesktopScreenshot of Latitude by Genesys - WorkflowScreenshot of Latitude by Genesys - Job Manager