ABBYY FlexiCapture vs. Ruby Virtual Receptionist Services

It is well suited for unstructured documents and automates the scanning operations where users are scanning thousands of documents on a daily basis and process them in the existing line of business application, or it is well suited for the RPA operations where ABBYY FlexiCapture extracts the output of extracted data in Excel, CSV or XML, and RPA applications parse those data and take it into other applications.

Incentivized

Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.

Incentivized

• Integration with workflow tolls
• Auto data extraction
• Business rule setup

Incentivized

• Call-out request "personal assistant services."
• Ruby Receptionist app.

Incentivized

• Although the back-end of the application is very strong, if it can have a visual workflow for defining tasks like scanning, verification and etc., it will be better.
• Reporting feature should be enhance more on web
• Although the result of Arabic Text extraction is very good in ABBYY, if they can focus more on different types of Arabic Fonts, it will be better

Incentivized

• Clarity in billing.
• Shortened hold times.
• Less transfer time from call to receptionist (between English and Spanish).
• Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.

Incentivized

License is cheap w.r.t to IQ BOT More flexibility in terms of custom development Can be used as independent process

Incentivized

We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.

Incentivized

• It has eased the scanning operation and reduced the overall time
• Automatic indexing created the good impacted on ROI
• But it only required the specialized IT Admin to maintain the system

Incentivized

• Increased efficiency.
• NEGATIVE ROI.

Incentivized