Aberdeen vs. TrustRadius for Vendors

Aberdeen's research and consulting services might be well suited for: - Companies looking to improve their sales and marketing performance. Aberdeen's research and consulting services can help companies understand the best practices and strategies being used by leading companies in their industry. This can help them identify areas for improvement in their own operations and take action to drive growth. - Companies looking to stay informed about emerging trends and technologies: Aberdeen's research can help companies stay informed about emerging trends and technologies in the sales and marketing field. This can help them make strategic decisions about how to adapt to changing market conditions. However, here are some scenarios where Aberdeen's services might be less appropriate: - Small or early-stage companies with limited resources: Aberdeen's services can be quite expensive, and may not be a good fit for small or early-stage companies with limited resources. - Companies looking for a free service: Aberdeen's research and consulting services are only accessible to clients that have a subscription and some users may not have the budget to access the research, this may limit the access to a specific group of clients.

Incentivized

The level of support we've gotten from TrustRadius is where it earns an 8. I do think the badges are too easy to earn and there are so many categories that they lose a bit of weight when everyone has them. It would also be very nice if there were more information regarding ratings & reviews and how they are weighted toward the overall rating.

Incentivized

• Actively working with us to generate reviews
• Actively working with us to showcase the reviews we get
• Actively presenting us to the market by featuring us on special pages such as Vector Databases — and on the TrustRadius home page
• Professional team providing us with services — but also colleagues and friends
• We needed better ways to sort our reviews for score and recency, and TrustRadius for Vendors helped us get there

Incentivized

• Due to TrustRadius reviews being a bit lengthy, I think it can hinder response volume.
• While not a major issue, it would be nice to have a TrustRadius Slack/chat integration where I could quickly reach my reps. That being said, my reps already have a great response time!
• It would be nice if I could run a report on how my company's competitors are performing on TrustRadius for Vendors.

Incentivized

We definitely see the value in peer review platforms like TrustRadius. Being able to hear from our customers and partners and share that information across the organization is very important to WatchGuard. I really see working with TrustRadius as a partnership that has been beneficial for both organizations and is continuing to prove very successful

Incentivized

It was easy to integrate, pull data and reports from, and really easy to customize the design to fit the branding of our site. I found it easy to show other team members how to use. Our whole team was able to get around the system to fit their different needs

Incentivized

Our account manager is fantastic and there is nothing but praise for him. However, we have worked with a few others at the TrustRadius organization and have not had as positive of an experience. We had problems getting direct answers from them and were walked in circles. We were told to continue doing the same thing we have been and expecting to see a change. When we did what we were asked and there was no change, we did not get any additional feedback other than to just continue to do what they previously asked.

Incentivized

My only key insight is to make sure that you remember the TrustRadius team is your partner, not your enemy! They are there to help ensure the success within your organization and will do everything they can to help you meet your goals.

Incentivized

We are also working with G2 and I consider the platforms complementing each other. With TrustRadius for Vendors we collect complex review content reflecting attribute ratings of our products, different use cases and deployments our clients experiment, reviewers sentiments. Using quotes tagging and Chrome Extension feature we can map the most relevant reviews to the right audience, messaging or industry. The vendor portal has multiple selections available, for me it is very important to be able to check only with a click the number of ratings or the number of reviews for different date range or to check if my product is qualified for next awards.

Incentivized

• We can't necessarily track ROI on this, but TrustRadius for Vendors has definitely influenced many buyers at some point in their purchasing journey.
• Webhooks would help us track some of the above & when we get them set up, I'm sure we'll see many new leads coming in.
• We just signed on for Buyer Intent, so we will be able to speak on this later on.

Incentivized