What users are saying about
Top Rated
58 Ratings
6 Ratings
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Score 6.6 out of 101
Top Rated
58 Ratings
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Score 6.2 out of 101

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Likelihood to Recommend

Abila netFORUM Enterprise

netFORUm is generally good for small to medium membership organizations but can definitely pose problems in the amount of data and the reporting tools as the membership grows.
Jeanette Gass profile photo

Blackbaud CRM

The Blackbaud Internet Solutions (BBIS) platform is still being evaluated as it provides external web presence (content management system), donor self service, event registration, email marketing, revenue processing and has an interface with the application.
Salvador Orochena profile photo

Pros

  • Can store a lot of information. There are many different modules and each module has a lot of spaces for details such as birthday, gender, spouse and children's names, emergency contact information, photos and more.
  • Can be linked to our internal systems. Our awards system is run through our organization's website but the winners are sent to netFORUM so that their records indicate the awards and distinctions they have achieved without us having to manually enter all of these.
  • Can provide a lot of reporting information which is useful for data collection or year-end reporting needs.
Jeanette Gass profile photo
  • Locked configuration strategy- if you have a high turn over, or an undocumented culture you will want to find a solution that supports change management. The config files are locked in Blackbaud which means some things you can't change. For orgs that have frequent turn-over this strategy is helpful.
  • Blackbaud has tutorials online as well as classes in person staff can take. They offer certificates so supervisors know that staff have been exposed to a body of knowledge. When staff members take the workshops it is important to provide them the time to practice and use what they just learned. We purchased (for a high fee) a pass for any of our staff to take as many of the workshops as possible. We also offered this to key volunteers- as more knowledge makes folks more employable and more comfortable.
  • Blackbaud has a very strong team of sales staff. Make sure you demo and that you know what you want. Fees are sadly complicated so use a spreadsheet. Once a quote is sent in writing my experience is there was very little flexibility in pricing. So your first call is really important. Do your homework.
No photo available

Cons

  • The queries and reports are not user-friendly. One really needs to understand the search terminology to run queries and reports.
  • There is no way to prevent duplicates so if someone enters an updated address for a member but creates a new record instead of updating the current record, there are now two records for that person which makes some of the data difficult to sift through.
  • Linking members to their organization is difficult because if someone enters an organization slightly differently from the way it is registered in netFORUM, the person will not be linked to the organization and the reports that say how many members come from a specific institution is now inaccurate.
Jeanette Gass profile photo
  • The interface is overly complex - intimidating for the new user. That said, they are working on improving that with the next generation. It will be interesting to see what abilities will go by the wayside in an effort to simplify.
  • Setting up user access is complex, and not complex enough in some cases.
Petra Hall profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Blackbaud CRM6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Rebecca Armstrong profile photo

Support

No score
No answers yet
No answers on this topic
Blackbaud CRM1.0
Based on 1 answer
They did not stand behind their product. I had to tell my story/ explain my problem to multiple people, multiple times and in the end the issue that was determined to be a product functionality issue, was never resolved. They company never even apologized for the problem or offered any help in resolving all the issues and lost time it cost us.
No photo available

Alternatives Considered

netFORUM is better at data collection and support for the price.
Jeanette Gass profile photo
I didn't select Blackbaud CRM, it was chosen for us by our National organization. I would not choose Blackbaud if it was my choice. It's outdated and not user friendly
Debbie Gillum profile photo

Return on Investment

  • Easier to see expiring or expired memberships and initiate the renewal process
  • Streamlining of data increases employee efficiency
  • Difficulty in using it to its full potential means that the total possible ROI may not be achieved
Jeanette Gass profile photo
  • We have seen Blackbaud CRM (specifically Convio) provide increased efficiency for our clients in managing their participant database, and communicating with participants and leads.
No photo available

Pricing Details

Abila netFORUM Enterprise

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Blackbaud CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details