6 Ratings
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Score 6.6 out of 101
50 Ratings
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Score 7.1 out of 101

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Likelihood to Recommend

Abila netFORUM Enterprise

netFORUm is generally good for small to medium membership organizations but can definitely pose problems in the amount of data and the reporting tools as the membership grows.
Jeanette Gass profile photo

Blackbaud NetCommunity

For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
Rachel Slager profile photo

Pros

  • Can store a lot of information. There are many different modules and each module has a lot of spaces for details such as birthday, gender, spouse and children's names, emergency contact information, photos and more.
  • Can be linked to our internal systems. Our awards system is run through our organization's website but the winners are sent to netFORUM so that their records indicate the awards and distinctions they have achieved without us having to manually enter all of these.
  • Can provide a lot of reporting information which is useful for data collection or year-end reporting needs.
Jeanette Gass profile photo
  • NetCommunity is simple enough that a user can customise a web page, donation and response forms, newsletters and templates for other users without having a background in web development. It's great for teams that don't have dedicated IT/web staff.
  • NetCommunity SPARK allows users to manage their opt-ins and outs for all email, or specific types of communication which the institution categorises themselves. That information travels through the integration plug-in and gets into Raiser's Edge seamlessly.
  • When paired with the Events Module in Raiser's Edge, NetCommunity is a great day of event tool to check in registrants or register walk-ups.
Rachel Slager profile photo

Cons

  • The queries and reports are not user-friendly. One really needs to understand the search terminology to run queries and reports.
  • There is no way to prevent duplicates so if someone enters an updated address for a member but creates a new record instead of updating the current record, there are now two records for that person which makes some of the data difficult to sift through.
  • Linking members to their organization is difficult because if someone enters an organization slightly differently from the way it is registered in netFORUM, the person will not be linked to the organization and the reports that say how many members come from a specific institution is now inaccurate.
Jeanette Gass profile photo
  • Profile changes, event registration, and login creation is not seamlessly handled by the plug-in, and it's not automated at all. Someone has to review the data and basically decide how it will migrate to Raiser's Edge for every change. It really misleads other departments to think our work is automated.
  • The creation of logins is very problematic. If someone forgets they had a login under a different email, you cannot overwrite their Raiser's Edge record with the new login until you go into NetCommunity and delete their old user. In reality, the system should be designed to tell people that their record has an email associated with it already, allow them to make the change. If you don't delete the old user on the NetCommunity, the change gets rejected on Raiser's Edge in the background, so on Raiser's Edge you think that's the login the user wants but the user is sent an email telling them that their info has been updated. It's very dysfunctional.
  • You cannot delete queries from the tables in NetCommunity unless you delete the record of the emails sent using that query. Then you can't see the full name of the queries to select from, and then you have old queries that maybe don't even exist in Rasier's Edge now listed as usable in NetCommunity.
Rachel Slager profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Blackbaud NetCommunity5.6
Based on 5 answers
I have worked with NetCommunity for a number of years and feel that it is well designed. It has a good product team behind it - as well as a vibrant support community. If you are a Raiser's Edge user, NetCommunity is the way to go.
Robert Goodman profile photo

Usability

No score
No answers yet
No answers on this topic
Blackbaud NetCommunity8.2
Based on 2 answers
Product is logical. Nice interface and provides a good user experience.
Robert Goodman profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Blackbaud NetCommunity9.0
Based on 1 answer
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
Robert Goodman profile photo

Performance

No score
No answers yet
No answers on this topic
Blackbaud NetCommunity8.0
Based on 1 answer
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
Robert Goodman profile photo

Support

No score
No answers yet
No answers on this topic
Blackbaud NetCommunity7.6
Based on 3 answers
The support staff is very knowledgeable and is invested in solving the issues that arise. Many times I've had the analyst say let me test this and get back to you within X time frame. The fact that they want to test the product and give a time frame helps me manage my expectations with the length that the case will be open and the possible solution/outcome resolution.
Elaine Tucker profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Blackbaud NetCommunity9.0
Based on 1 answer
As expected. Courseware was a nice reference guide.
Robert Goodman profile photo

Implementation

No score
No answers yet
No answers on this topic
Blackbaud NetCommunity1.9
Based on 3 answers
Implementation was handled professionally.
Robert Goodman profile photo

Alternatives Considered

netFORUM is better at data collection and support for the price.
Jeanette Gass profile photo
We utilize multiple Blackbaud products including Raiser's, target analytics, NXT, NetCommunity, TeamRaiser so this allows us to have a cohesive package with all solutions that integrate. NetCommunity is a lot more expensive however it's worth it if you are looking to have one company for every tool and support for all needs
Michelle Hidalgo profile photo

Return on Investment

  • Easier to see expiring or expired memberships and initiate the renewal process
  • Streamlining of data increases employee efficiency
  • Difficulty in using it to its full potential means that the total possible ROI may not be achieved
Jeanette Gass profile photo
  • NC allows us to create multiple fundraising initiatives and reconcile the funds accordingly
  • It allows us to quickly set up event pages
  • The Ecard solution has had a negative effect when multiple gift card recipients got an email addressing them with someone else's name
  • The unsubscribe function precludes constituents from possibly choosing an option to not unsubscribe completely from all of our communication but make a selection of what they want to continue receiving emails about.
Lena Trubnikova profile photo

Pricing Details

Abila netFORUM Enterprise

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Blackbaud NetCommunity

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details