What users are saying about
6 Ratings
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Score 6.7 out of 101
2 Ratings
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Score 9.5 out of 101

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Likelihood to Recommend

Abila netFORUM Enterprise

netFORUm is generally good for small to medium membership organizations but can definitely pose problems in the amount of data and the reporting tools as the membership grows.
Jeanette Gass profile photo

Daxko Operations

Without Operations, we would be lost in a sea of disorganization within our memberships and programs. Registering for memberships and programs has been so simplified over the years that it makes training new employees a breeze. It is incredibly user-friendly. Our membership staff absolutely LOVE working with Daxko Operations. It honestly makes their job even better!
Tara Andrews profile photo

Pros

  • Can store a lot of information. There are many different modules and each module has a lot of spaces for details such as birthday, gender, spouse and children's names, emergency contact information, photos and more.
  • Can be linked to our internal systems. Our awards system is run through our organization's website but the winners are sent to netFORUM so that their records indicate the awards and distinctions they have achieved without us having to manually enter all of these.
  • Can provide a lot of reporting information which is useful for data collection or year-end reporting needs.
Jeanette Gass profile photo
  • Operations provides us with accurate membership billing
  • We love the access given to us for detailed reporting for memberships and programs
  • Ease of use and accuracy for our fundraising records and entries
  • Customer Service with Daxko is top notch! I actually love calling with any issue that I may have, because they seem truly happy to help. Makes it worth while!
  • Since it is a web based service, I can access it at anytime to correct any issues that may occur.
Tara Andrews profile photo

Cons

  • The queries and reports are not user-friendly. One really needs to understand the search terminology to run queries and reports.
  • There is no way to prevent duplicates so if someone enters an updated address for a member but creates a new record instead of updating the current record, there are now two records for that person which makes some of the data difficult to sift through.
  • Linking members to their organization is difficult because if someone enters an organization slightly differently from the way it is registered in netFORUM, the person will not be linked to the organization and the reports that say how many members come from a specific institution is now inaccurate.
Jeanette Gass profile photo
  • We would like to see an improvement in the ease of creating custom member reports.
  • I would also like to see access to online registration given to those who have not ever participated in any of our programs.
  • This may sound silly, but I would like the ability to change or have more options for the check-in greeting and birthday voice.
Tara Andrews profile photo

Alternatives Considered

netFORUM is better at data collection and support for the price.
Jeanette Gass profile photo
We have not used any other similar products to date
Tara Andrews profile photo

Return on Investment

  • Easier to see expiring or expired memberships and initiate the renewal process
  • Streamlining of data increases employee efficiency
  • Difficulty in using it to its full potential means that the total possible ROI may not be achieved
Jeanette Gass profile photo
  • Online registration for programs has encouraged more people to participate in our programs. They can register in the comfort of their own homes.
  • We are going 24/7 this month, and with Daxko's Mobile Pass that connects with Operations, we feel that not only will we be able to increase our membership base, but provide a safe and secure environment for our members to access any time of the day!
  • Everything that Daxko Operations provides to us as customers contributes significantly to our success as a YMCA.
Tara Andrews profile photo

Pricing Details

Abila netFORUM Enterprise

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Daxko Operations

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details