Able2Extract Professional vs. Survicate

Able2Extract is extremely helpful if you have a PDF with text that you want to manipulate. By converting it into another file format that is more conducive to text, you can correct spelling mistakes, copy paragraphs, and remove them or relocate them. Since I had to take spreadsheets and text from a PDF and insert them into a Word document, Able2Extract Professional was the exact tool I needed to avoid simply taking screenshots.

Incentivized

Survicate is well suited for very basic intercept polls and is less suited for more complex surveying tasks (e.g., anything more than basic skip-logic or surveying niche cohorts) and longitudinal surveying (e.g., comparing responses from the same or similar cohorts year over year).

Incentivized

• Creates editable spreadsheets from Excel documents that have been scanned.
• Allows certain segments of documents to be selected for editing.
• Allows bulk conversion.

Incentivized

• IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
• Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
• Reliable - I don't remember even one "problem" or an issue we experienced with it.

Incentivized

• GUI can always improve, even if it's currently good
• Better how-to instructions to address initial learning curve
• Functionality could be inserted into Adobe Acrobat Pro, potentially merging products

Incentivized

• In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
• Poor customer service (in my experience, issue resolution can take weeks)
• Lack of clarity around API & other technical capabilities requiring engineering assistance
• Very limited maximum response limit per month

Incentivized

We use Survicate for now, over 7 years, and the tool is being constantly improved. New features and products has been introduced over the years. The team listens to our feedback we sometimes share, and improve the product based on that. We really appreciate being supported by the Customer Success, all the insights and help we got from them. And even though they introduced many new features over the years, the tool still remained super easy to use, even from new employees that join our team

It's rare to use products that offer wide range of features, and yet are really ease to use. Over the years, the product has changed a lot, they introduced numerous new features, but the product remained really simple to use. We know it, because new employees who join our team, have no problem in starting to use Survicate on their own, without and dedicated training. The UI is really clear.

We had a lot of issues during implementation that required help from Survicate's engineers. In my experience, it took us over 4 weeks to be fully up and running due to lag times in communication.

Incentivized

Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys

None, except for conversions in Acrobat.

Incentivized

Considering the simplicity of the need, and the cost of such solution (~600$/yr), I don't think there was very deep research for any alternatives. The main alternative was embedding a feedback tool "organically" into our site, that option was taken off the table, for strategic considerations.

Incentivized

• Able2Extract Professional allows me to compile annual reports without having to seek out creators of supplemental material and ask them to rerun their reports in a different file format
• Our business objective of maintaining consistent branding is achievable through converting PDFs into file formats where we can alter text and swap out logos
• Able2Extract Professional has the speed and ease of use we need to meet our reporting deadlines

Incentivized

• We had a business need - to collect feedback on our support knowledge base content. Feedback Lite fulfills this need, with simple, easy to use, solution.

Incentivized