Absolute Visibility vs. HaloITSM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Absolute Visibility
Score 8.1 out of 10
N/A
Absolute Visibility is an adaptive endpoint security solution. It provides users with a persistent connection to all of their endpoints and the data they contain. The vendor says, by maintaining a two-way connection with each device, users have the insight they need to assess risk and apply remote security measures so they can protect each endpoint and the sensitive data it contains. This insight is delivered through a cloud-based console that requires no additional IT…N/A
HaloITSM
Score 9.1 out of 10
Enterprise companies (1,001+ employees)
HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…
$49
per month per user
Pricing
Absolute VisibilityHaloITSM
Editions & Modules
No answers on this topic
On Premise
$49
per month per user
Cloud
$49
per month per user
Offerings
Pricing Offerings
Absolute VisibilityHaloITSM
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional DetailsThere is 15% discount for all charities, educational institutions and non-profit organisations.
More Pricing Information
Features
Absolute VisibilityHaloITSM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Absolute Visibility
-
Ratings
HaloITSM
8.4
12 Ratings
3% above category average
Organize and prioritize service tickets00 Ratings8.612 Ratings
Expert directory00 Ratings8.58 Ratings
Service restoration00 Ratings8.77 Ratings
Self-service tools00 Ratings8.611 Ratings
Subscription-based notifications00 Ratings8.612 Ratings
ITSM collaboration and documentation00 Ratings8.39 Ratings
ITSM reports and dashboards00 Ratings7.712 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Absolute Visibility
-
Ratings
HaloITSM
7.9
10 Ratings
4% below category average
Configuration mangement00 Ratings8.07 Ratings
Asset management dashboard00 Ratings7.77 Ratings
Policy and contract enforcement00 Ratings7.95 Ratings
Change management
Comparison of Change management features of Product A and Product B
Absolute Visibility
-
Ratings
HaloITSM
8.8
9 Ratings
5% above category average
Change requests repository00 Ratings8.79 Ratings
Change calendar00 Ratings8.77 Ratings
Service-level management00 Ratings9.08 Ratings
Best Alternatives
Absolute VisibilityHaloITSM
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Score 9.2 out of 10
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Score 9.0 out of 10
Medium-sized Companies
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Score 9.2 out of 10
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Score 9.0 out of 10
Enterprises
Citrix Endpoint Management
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Score 8.3 out of 10
Ivanti Neurons for ITSM
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Score 9.1 out of 10
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User Ratings
Absolute VisibilityHaloITSM
Likelihood to Recommend
9.5
(2 ratings)
9.1
(12 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
Absolute VisibilityHaloITSM
Likelihood to Recommend
Absolute
I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.
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Halo Service Solutions
If you want a value for money full system, which you could use out of the box then this is the one for you. If you want a system that can take care of tasks then this is the one for you. [HaloITSM] is easily scalable with very competitive pricing. New features are added regularly based on best practices and customer requirements.
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Pros
Absolute
  • I tracked a stolen computer all the way to Africa from USA and disabled it.
  • I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
  • Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.
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Halo Service Solutions
  • The Self Service Portal is very easy to configure and the end-users have commented on how easy it is to log and manage their own calls.
  • Asset and User Management works very well and it is simple to link them to tickets. Looking up ticket history for particular Users or Assets is also very useful.
  • The ability [to] use different ticket types and templates is fantastic. The added ability to merge and clone tickets is also a great benefit.
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Cons
Absolute
  • I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
  • I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.
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Halo Service Solutions
  • Support for M365 \ Power Platform, Power Bi reporting in particular
  • Feel the asset management side of the product is not as good as the ticket management
  • Support is excellent but maybe an old school user forum where other admins can share and discuss ideas
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Usability
Absolute
No answers on this topic
Halo Service Solutions
Its simple and intuitiuve - requires minimal training to get people in and working at speed
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Support Rating
Absolute
No answers on this topic
Halo Service Solutions
I've made overall positive experiences with the Halo support. The only thing to increase would be some follow ups on feature requests. If someone would reach out to me, telling me wheter or not my feature request will be considered in future updates or not.
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Alternatives Considered
Absolute
I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.
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Halo Service Solutions
HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered all of these.
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Return on Investment
Absolute
  • Recovery of stolen assets.
  • After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
  • It deterred pawn shops from accepting our stolen machines.
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Halo Service Solutions
  • It enabled us to allow our Service Desk Staff to work from home during COVID and this has continued ever since.
  • We have halved our average resolution time.
  • Some of the automation processes, when implemented alongside the MS Power Platform, have saved approximately 30 hours a month. This includes times when customers were unable to access the system until they had been trained. This is now automated via Halo and they get sent to on-demand training, instead of waiting up to 3 weeks for the next scheduled session.
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ScreenShots

Absolute Visibility Screenshots

Screenshot of Endpoint Data Discovery SummaryScreenshot of Create Smart Device GroupsScreenshot of Software Overview ReportScreenshot of Create Policy GroupsScreenshot of Endpoint Data Discovery Match Score SummaryScreenshot of Endpoint Data Discovery Reporting Data

HaloITSM Screenshots

Screenshot of Halo ITSMScreenshot of Asset ManagementScreenshot of Incident ManagementScreenshot of Service CatalogueScreenshot of Change Control