What users are saying about

Absolute

6 Ratings

Absolute

6 Ratings
Score 9.1 out of 101

Digital Guardian

1 Ratings
Score 6 out of 101

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Likelihood to Recommend

Absolute

I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.
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Digital Guardian

When Digital Guardian works well, it really is fairly seamless. You may notice a tiny bit of additional lag on some programs, but for the most part, when it functions properly, it's fairly unobtrusive. Therein lies the rub...when it functions properly. We had frequent program conflicts with Digital Guardian. We had one issue that caused Digital Guardian to completely cripple Microsoft Outlook, and similarly cripple Microsoft Excel. It took Digital Guardian weeks to even release any kind of fix for the issue, and the first several fixes did not, in fact, resolve the issue. We ended up having to completely remove it from our environment and are still waiting for a confirmed more stable version, as it simply caused far too much disruption to our user base, and also consumed an extremely large amount of time from our admins dealing with user issues related to these problems.
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Pros

  • Absolute can track devices in real time. If a device is stolen, you can track it. You can lock the device, wipe it or send a message to it. By tracking the device, you can also locate the user that has the device if it is in their possession. You can use it to track your people if you choose, but we use it only to locate an employee if they have not been heard from and have not replied to a cell phone call or text.
  • Once Absolute is set up it requires no intervention. Setup is easy and the management interface is easy to use.
  • It has the ability to track on Google Map with recent and historical locations. Geofences can be setup and triggered to send email alerts.
  • Absolute reporting on the device provides OS information, software inventory, malware software reporting, etc.
  • It protects itself from being removed with its’ persistence technology, which keeps it from being removed from the device, even if the device is reformatted and reloaded.
  • The reporting capability on the devices provides a lot of information on each device that can be very useful in monitoring devices that are typically detached from the network.
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  • Email data leaks - DLP software must prevent certain actions to work well. Let's say you try to copy and paste an SS # to an email, or upload sensitive data to your personal email account. Guardian Edge can prevent that, and then alert administrators that it happened
  • Unauthorized file copies - Guardian Edge can also prevent users from copying files from a sensitive restricted area to somewhere else where they might be able to more easily exfiltrate it. A good example would be from a company file share to a less secure server or their own home drive
  • Alerting Administrators of suspicious activities - Any time a user uploads a file to an upload service or personal email, it is logged and reported as an event to be reviewed. If it found nothing in scanning the data, it will still notify you that it happened so you can review it yourself to confirm it wasn't a false negative.
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Cons

  • I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
  • I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.
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  • Program Conflicts - DLP software can often cause undesirable effects in programs, and Digital Guardian is no exception here. We had substantial issues with it locking up Microsoft Outlook and Microsoft Excel.
  • Excessive false positives - If you don't tune the software properly, you may end up reviewing a lot of non-critical items, and that can lead to lots of extra admin time for fairly benign occurrences.
  • Frequent program updates - Digital Guardian issues hotfixes and patches for their software frequently, and often times those updates will fix one problem, but cause another problem
  • Reverting to older versions - We frequently had to revert to older versions after testing a fix for an issue, because the new fix would break something else. This became very frustrating to end users, administrators, and management.
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Alternatives Considered

I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.
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DG is the only DLP platform I've used at my current employer. I used it at my previous employer as well, and we ended up abandoning future deployments of it due to many problems caused by it, especially with web browsers. This was in 2015, rather than the 2018 version I used with my current employer, but I feel it still warrants mentioning. DG works great...when it works. When it doesn't, it's a disaster.
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Return on Investment

  • I think that Absolute Data and Device Security (DDS) is well worth the investment to protect important data securely. Without it, a data breach could cost an astronomical amount of money and you many never be able to complete recover from it.
  • It also aids in recovery efforts for stolen devices and therefor reduces the financial cost of replacing the lost devices.
  • There is a free trial available that is well worth the time investment to see if Absolute Data and Device Security (DDS) might be a valuable tool to add to your existing security plans.
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  • Lost work hours - We lost lots of work hours due to admins having to troubleshoot program issues, and also manually remove DG agents from machines so that users could get back to work.
  • No DLP protection because we had to mass uninstall it - We ended up pulling DG from our entire environment because of the problems it caused with Excel and Outlook. DG acknowledged this was absolutely their fault, but it took them quite a while to issue a fix, and the first several did not actually resolve the problem. We simply did not have the time or patience to beta test their software for them. As a result, our users have to run with no DLP protection, just so they can actually work.
  • Negative perception of IT - DG actually ended up giving the IT Department quite a black eye. Users were nervous any time we mentioned we were doing software maintenance or patching, because they were fearful that some new problem was going to be introduced and they wouldn't be able to do their jobs. It has taken time and many hours to repair that trust.
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Pricing Details

Absolute

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Digital Guardian

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details