Absolute vs BigFix

Likelihood to Recommend

I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.

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Verified User

Professional in Information Technology

Government Administration Company, 1001-5000 employees

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BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.

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Mark Hannon

VP - Head of Infrastructure

Sumitomo Mitsui Trust Bank (U.S.A.) Ltd.Banking, 201-500 employees

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Feature Rating Comparison

Absolute

BigFix

Anti-Exploit Technology

Endpoint Detection and Response (EDR)

Centralized Management

Hybrid Deployment Support

Infection Remediation

Vulnerability Management

Malware Detection

Pros

I tracked a stolen computer all the way to Africa from USA and disabled it.
I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.

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Stanley Dixon

Applications Analyst

Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees

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It is easy to add systems into BigFix and keep good inventories.
The inventory properties can be customized to facilitate various reporting demands.

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Verified User

Manager in Information Technology

Higher Education Company, 10,001+ employees

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Cons

The admin UI is still not very user friendly, even with the updates that have taken place.
Wish the documentation was a little better and some of the videos aren't up to date.

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Verified User

Administrator in Information Technology

Government Administration Company, 1001-5000 employees

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Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
The ability to use agentless deployments would be nice.

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David Baca

System Administrator

ConcentraHospital & Health Care, 5001-10,000 employees

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Usability

Absolute 8.0

Based on 1 answer

Very simple to install. I would give it a 10 if the admin UI was easier to navigate.

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Verified User

Administrator in Information Technology

Government Administration Company, 1001-5000 employees

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No score

No answers yet

No answers on this topic

Support Rating

Absolute 7.0

Based on 1 answer

I haven't talked to support besides trying to locate documentation and based on that experience, I give this score.

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Verified User

Administrator in Information Technology

Government Administration Company, 1001-5000 employees

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BigFix 5.8

Based on 3 answers

While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.

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Mark Hannon

VP - Head of Infrastructure

Sumitomo Mitsui Trust Bank (U.S.A.) Ltd.Banking, 201-500 employees

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Alternatives Considered

I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.

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Verified User

Professional in Information Technology

Government Administration Company, 1001-5000 employees

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We used Spiceworks in small scales. BigFix is more enterprise-ready and able to support a large environment like ours. It also offers functions that are not available in Spiceworks.

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Verified User

Manager in Information Technology

Higher Education Company, 10,001+ employees

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Return on Investment

Recovery of stolen assets.
After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
It deterred pawn shops from accepting our stolen machines.

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Stanley Dixon

Applications Analyst

Goodwill of Central & Southern IndianaEducation Management, 1001-5000 employees

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We've been using BigFix for some time and it has helped us with vulnerability remediation.
It has reduced our risk level tremendously compared to just using WSUS.

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David Baca

System Administrator

ConcentraHospital & Health Care, 5001-10,000 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Absolute

BigFix

Absolute

BigFix

Absolute

BigFix

Absolute

BigFix

Feature Rating Comparison

Endpoint Security

Anti-Exploit Technology

Endpoint Detection and Response (EDR)

Centralized Management

Hybrid Deployment Support

Infection Remediation

Vulnerability Management

Malware Detection

Pros

Cons

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Usability

Support Rating

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