What users are saying about
12 Ratings
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Score 7.8 out of 100
57 Ratings
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Score 8.1 out of 100

Attribute Ratings

  • Absolute is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Absolute

95%
2 Ratings
8.0

IBM Security MaaS360 with Watson

80%
20 Ratings

Support Rating

Absolute

N/A
0 Ratings
7.0

IBM Security MaaS360 with Watson

70%
2 Ratings

Implementation Rating

Absolute

N/A
0 Ratings
8.0

IBM Security MaaS360 with Watson

80%
7 Ratings

Ease of integration

Absolute

N/A
0 Ratings
7.9

IBM Security MaaS360 with Watson

79%
9 Ratings

Likelihood to Recommend

Absolute

I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.
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IBM

for security purposes it is a great option, it is flexible. Its centrally linking of devices is best, but only if the support from the company could be made better it would become an even better platform than it is now.
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Pros

Absolute

  • I tracked a stolen computer all the way to Africa from USA and disabled it.
  • I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
  • Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.
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IBM

  • Unlock phones, users always forget their passcodes and with once click you can unlock their devices.
  • A repository for devices within your company and keeps you informed with alerts on who has it deployed as well as instant alerts for users that try to remove it from their devices.
  • Locking a phone that has been lost to ensure PHI is safely maintained.
  • The ease of using the system is a plus, it is easy to learn and highly trainable.
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Cons

Absolute

  • I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
  • I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.
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IBM

  • I feel they should hire competent tech support for system issues that the account administrator can't fix.
  • The location app is garbage, in my opinion, you can't use FindMyiPhone since likely you've disabled iCloud services with the MDM.
  • In my experience, personal representatives are always leaving their clients, new ones are always assigned without alerting the customer.
  • In my opinion, the grace period for devices is too short, if your device is stolen and later found, you might not be able to enroll the same device with the same credentials.
  • IBM doesn't re-use Maas360 licenses, in my experience, you are forced to buy new ones while paying for the old ones that can't be taken off your bill. I've never had this issue resolved and it's the main reason for my review.
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Pricing Details

Absolute

Starting Price

Editions & Modules

Absolute editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    IBM Security MaaS360 with Watson

    Starting Price

    $400 Per Client

    Editions & Modules

    IBM Security MaaS360 with Watson editions and modules pricing
    EditionModules
    Essentials4.001
    Deluxe5.002
    Premier6.253
    Enterprise9.004

    Footnotes

    1. Per Client
    2. Per Client
    3. Per Client
    4. Per Client

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Support Rating

    Absolute

    No answers on this topic

    IBM

    MaaS360's phone support has been decent the few times I have used it. In addition the person who on-boarded us has been available for additional questions after the process was over. However IBM could do a much better job in creating a user-friendly search engine and white-paper database to help people find topics. Right now finding info is more based on searching through white papers themselves.
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    Implementation Rating

    Absolute

    No answers on this topic

    IBM

    It is a highly effective solution that can be easily implemented over a wide variety of endpoints and users. It saves end-users time and money and also there were very few softwares similar to this but none are as effective.
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    Alternatives Considered

    Absolute

    I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.
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    IBM

    There is no contest for customization or admin interface between Jamf Pro and MaaS360; Jamf is the clear winner. After experiencing MaaS360 then moving our company to Jamf Pro, the list of manual tasks has dwindled. This not only left more time for my IT staff to better work users issues but also provided my team with the extra time to create projects molded to our staff needs.
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    Return on Investment

    Absolute

    • Recovery of stolen assets.
    • After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
    • It deterred pawn shops from accepting our stolen machines.
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    IBM

    • Time saved by allowing IT to deploy settings templates rather than manually configuring devices.
    • Consistency of mobile devices improved by ensuring all devices get configured the same.
    • Prevents unwanted settings changes to mobile devices.
    • Time wasted wrestling with website interface.
    • Time wasted by service failing to deliver some of its features.
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