What users are saying about
10 Ratings
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Score 8.9 out of 100
22 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Absolute

I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.
Anonymous | TrustRadius Reviewer

KACE Systems Management Appliance

I think it has added value for any organization. It reduced our Tech Support cost by:-Supporting users anywhere-Reducing users downtime as well keep them informed with the status of their tickets-Managing software and hardware actively-Processing automation-deploy mass software installs, patching or updates- Provide approved software's to users to install without IT help
Thayer Ramahi | TrustRadius Reviewer

Feature Rating Comparison

IT Asset Management

Absolute
KACE Systems Management Appliance
8.9
Software and hardware inventory tracking
Absolute
KACE Systems Management Appliance
9.1
License management
Absolute
KACE Systems Management Appliance
8.6
Asset lifecycle monitoring
Absolute
KACE Systems Management Appliance
8.9
Contract management
Absolute
KACE Systems Management Appliance
8.4
Asset relationship management
Absolute
KACE Systems Management Appliance
9.3

Pros

Absolute

  • I tracked a stolen computer all the way to Africa from USA and disabled it.
  • I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
  • Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.
Stanley Dixon | TrustRadius Reviewer

KACE Systems Management Appliance

  • Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
  • Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
  • Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.
Jeff Nickles | TrustRadius Reviewer

Cons

Absolute

  • The admin UI is still not very user friendly, even with the updates that have taken place.
  • Wish the documentation was a little better and some of the videos aren't up to date.
Anonymous | TrustRadius Reviewer

KACE Systems Management Appliance

  • The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
  • The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
  • The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.
Andy Anschutz | TrustRadius Reviewer

Usability

Absolute

Absolute 8.0
Based on 1 answer
Very simple to install. I would give it a 10 if the admin UI was easier to navigate.
Anonymous | TrustRadius Reviewer

KACE Systems Management Appliance

KACE Systems Management Appliance 8.5
Based on 3 answers
Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.
Anonymous | TrustRadius Reviewer

Support Rating

Absolute

Absolute 7.0
Based on 1 answer
I haven't talked to support besides trying to locate documentation and based on that experience, I give this score.
Anonymous | TrustRadius Reviewer

KACE Systems Management Appliance

KACE Systems Management Appliance 8.8
Based on 6 answers
KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Absolute

I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.
Anonymous | TrustRadius Reviewer

KACE Systems Management Appliance

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.
Anonymous | TrustRadius Reviewer

Return on Investment

Absolute

  • Recovery of stolen assets.
  • After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
  • It deterred pawn shops from accepting our stolen machines.
Stanley Dixon | TrustRadius Reviewer

KACE Systems Management Appliance

  • KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
  • KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically
Anonymous | TrustRadius Reviewer

Screenshots

KACE Systems Management Appliance

Pricing Details

Absolute

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

KACE Systems Management Appliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Absolute
9.0
KACE Systems Management Appliance
8.5

Usability

Absolute
8.0
KACE Systems Management Appliance
8.5

Support Rating

Absolute
7.0
KACE Systems Management Appliance
8.8

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