What users are saying about
12 Ratings
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Top Rated
37 Ratings
12 Ratings
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Score 7.8 out of 100

ServiceNow IT Asset Management

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Top Rated
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

    IT Asset Management

    Absolute

    Feature Set Not Supported
    N/A
    8.3

    ServiceNow IT Asset Management

    83%
    ServiceNow IT Asset Management ranks higher in 5/5 features

    Software and hardware inventory tracking

    N/A
    0 Ratings
    8.6
    86%
    16 Ratings

    License management

    N/A
    0 Ratings
    8.4
    84%
    14 Ratings

    Asset lifecycle monitoring

    N/A
    0 Ratings
    8.7
    87%
    15 Ratings

    Contract management

    N/A
    0 Ratings
    7.7
    77%
    14 Ratings

    Asset relationship management

    N/A
    0 Ratings
    8.3
    83%
    15 Ratings

    Attribute Ratings

    • Absolute is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.5

    Absolute

    95%
    2 Ratings
    8.5

    ServiceNow IT Asset Management

    85%
    17 Ratings

    Likelihood to Recommend

    Absolute

    I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information or devices that contain proprietary information, critical business information or other information that needs to be securely protected. It can also be used to track a device (individual) as well if that is your goal. We use it as an extra precaution to track our mental health clinicians that do home visits. It allows us to keep track of their whereabouts, in case an issue arises at a client's home. We are able to send someone out to check or assist, alert emergency services or send law enforcement if a situation should arise.
    Read full review

    ServiceNow

    Servicenow Is a great tool for asset management as during this condition of a remote working large pool of employees is working remotely, hence Managing them is a difficult task, Service now is easy to use application it has some learning curve but can be done, it easy efficient incident management and change management process and transparency in the process as end-user can view the step and problem and time to resolve
    Read full review

    Pros

    Absolute

    • I tracked a stolen computer all the way to Africa from USA and disabled it.
    • I set up geofences with alerts. As soon as a computer got a wifi connection outside of our fences it would email me its current location.
    • Absolute's persistent technology was helpful. -Even when a pawn shop would attempt to "wipe" a device before getting it online, as soon as it got online it notified me of the OS re-installation and current location. We could call authorities and they could recover the device for us. And they were happy it made their job easier and deterred the pawn shop from reselling stolen devices.
    Read full review

    ServiceNow

    • Single place portal for employees and IT for assets assigned
    • Track the requests raised by employees and manage the historical record for reference
    Read full review

    Cons

    Absolute

    • I do not know where I would consider this product to be deficient in functionality, difficult to use or any major changes that needed to be addressed.
    • I wish the pricing of this product was a little lower, but I do think it is well worth the cost and consideration, especially if you are using it on devices containing electronic medical records, personal health information or personal privacy information.
    Read full review

    ServiceNow

    • One quick thing is integration to reporting platforms like MS Power BI
    • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
    • Easy way to track SLA for incident Management
    Read full review

    Pricing Details

    Absolute

    Starting Price

    Editions & Modules

    Absolute editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      ServiceNow IT Asset Management

      Starting Price

      Editions & Modules

      ServiceNow IT Asset Management editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Alternatives Considered

        Absolute

        I have only used Absolute Data and Device Security (DDS). It was recommended by my Dell sales rep. After reviewing the product info, and loading a demo, it became clear that this is what was needed to add to our existing security to protect us from information loss due to a data breach on our portable devices. I presented this solution to the appropriate departments, and they agreed that this was something well worth the investment.
        Read full review

        ServiceNow

        We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
        Read full review

        Return on Investment

        Absolute

        • Recovery of stolen assets.
        • After recovering a few devices and students becoming aware of Absolute being deployed, it had a prevention effect deterring additional theft.
        • It deterred pawn shops from accepting our stolen machines.
        Read full review

        ServiceNow

        • Positive: manage ticket in a short time.
        • Positive: relationship with customer.
        • Negative: use two tools in order to manage internally by the team.
        Read full review

        Screenshots

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